Page 130 - Bakers Dolphin

BCH ABTOT TRADING CHARTER (& BOOKING CONDITIONS) You or any member of your party, may cancel your holiday at any time provided however, not be liable if there are any unforeseeable or unavoidable actions
1. Financial Protection the cancellation is made by the person signing the booking form and is of a third party not connected with our travel services (as confirmed in the
Your contract is with J.N.Baker Ltd trading as Bakers Dolphin Coach Travel, communicated to us in writing via the office who made your original booking. confirmation invoice and any other information we provided to you regarding
48 Locking Road, Weston super Mare, North Somerset. BS23 3DN. When You must pay cancellation charges to cover our administration costs and to the services), or there were unavoidable or extraordinary circumstances, or
you book a holiday with us, which does not include a flight, the money you compensate for the risk of us not reselling the holiday. If the holiday is resold a the lack of conformity is due to a traveller in the party. We accept responsibility
pay us for the booking will be protected by Bonded Coach Holidays (BCH) refund will be made. Your cancellation will take effect from the date on which for the acts and/or omissions of our employees, agents and suppliers except
and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this we or our agent receive your written confirmation of your cancellation. You where they lead to death, injury or illness. Our liability in all cases shall be
is a government approved consumer protection scheme. The scheme will must also return any tickets or vouchers you have received. A reduction in limited to a maximum of three times the value of the original holiday cost
also ensure your repatriation in the event the company becomes insolvent. room occupancy may increase the charges for the remaining passengers by (not including insurance premiums and amendment charges). We accept
Our Trading Charter and Booking Conditions set out clearly and simply the the application of supplements for low occupancy of rooms. Where bought responsibility for death, injury, or illness caused by the negligent acts and/
responsibility we have to you and in turn, you have with us, when a contract in supplies, such as ferries, hotel accommodation etc have been bought in or omissions of our employees or agents together with our suppliers and
is made. Please see the Consumer Guarantee at https://www.abtot.com/bch- on your behalf, and where the terms and conditions of the supplier are non- sub-contractors, servants and/or agents of the same whilst acting within the
abtot-members-directory/ There is no financial protection if you purchase just refundable, these products will be charged to you at the full retail rate. If this scope of, or during their employment in the provision of your holiday. We will
transport or accommodation-only from us. We fully comply with the Package applies, the non-refundable items will be deducted from your holiday costs accordingly pay to our clients such damages as might have been awarded
Travel and Linked Travel Arrangements Regulations 2018. The combination of and the following scale of charges will be applied to the remainder: in such circumstances under English Law. In respect of carriage by air, sea,
travel services offered to you is a package holiday within the meaning of the Scale of Cancellation Charges tunnel and rail and the provision of accommodation our liability in all cases
Regulations. Therefore, you will benefit from all rights applying to package Coach holidays will be limited in the manner provided by the relevant international convention.
holidays. Bakers Dolphin Coach Travel will be fully responsible for the proper If we make any payment to you or any member of your party for death or
performance of the holiday and providing assistance if you are in difficulty. Period before departure within Amount of cancellation personal injury or illness, you will be asked to assign to us or our insurers the
Your key rights will be in the details of the tour which will be provided prior which written cancellation of Charge as a % of total rights you may have to act against the person or organisation responsible for
to booking. package price is received package cost causing the death, personal injury or illness. This clause does not apply to any
2. Booking and Payment More than 42 days Deposit only separate contracts that you may enter for excursions or activities during or
outside of your holiday. If you or any member of your party suffer death, illness
When a booking is made, the 'lead name' on the booking guarantees that he 42 - 35 days 40% or Deposit, if greater or injury whilst overseas arising out of an activity which does NOT form part of
or she is 18 or over and has the authority and accepts on behalf of the party your holiday, we may offer guidance and where legal action is contemplated
the terms of these booking conditions and pays the deposit indicated in the 34 - 28 days 60% and you want our assistance, you must obtain our written consent prior to
brochure and as confirmed in the pre-contract information. After we receive 27 - 14 days 80% any proceedings (We limit the cost of our assistance to you or your party to
your booking and all appropriate payments, if the arrangements you wish to 13 - 1 days 100% £5,000 per party)
book are available, we will send you or your booking agent a confirmation Departure day or later including Total package cost
invoice within 14 days. This confirmation will include any special requests we 10. If you have a complaint
have agreed. A binding agreement will come into existence between us when voluntary termination during If you have a problem during your holiday, please inform your Tour Manager,
we have received the deposit and dispatched this invoice to the 'lead name' the package your driver or the relevant supplier/resort representative immediately who
or your booking agent. Please check the confirmation carefully to ensure all will endeavour to put things right. If your complaint cannot be completely
the information is correct. This contract is governed by English Law, and the Scale of Cancellation Charges resolved locally, you must complete a Holiday Report Form which can be
jurisdiction of the English Courts. Coach holidays obtained by your driver or local representative, which you should keep. Our
Single occupancy of rooms, when available, may be subject to a contact number, for unresolved complaints will be our office number on 01934
supplementary charge and these will be shown in the brochure. You can Period before departure within Amount of cancellation 415000 (open in office hours) If you remain dissatisfied, please follow this
book by paying a deposit for each person named on the booking, but our which written cancellation of Charge as a % of total up within 14 days of your return home by writing to Bakers Dolphin Coach
commitment is always conditional upon the balance being paid as below. package price is received package cost. Travel giving your original booking reference number and all other relevant
Deposit 2-day breaks – £40.00 per person More than 56 days Deposit only information, including the reference of the Holiday Report Form. It is therefore
a condition of this contract that you communicate any problem to the supplier
Deposit all coach holidays – £75.00 per person 56 - 43 days 30% or Deposit, if greater of the services in question AND to our representative whilst in resort and
Deposit Channel Island Holidays – £200.00 per person 42 - 29 days 60% obtain a written report form. If you fail to follow this simple procedure, we
The balance of the price of your holiday must be paid at least 6 weeks before cannot accept responsibility as we have been deprived of the opportunity to
your departure (subject to hotel terms and conditions, who may require this 28 - 7 days 90% investigate and rectify the problem. Should you wish to pursue the complaint
earlier). If you book within our balance due period, you will need to pay the Less than 7 days 100% further, BCH ABTOT have an Alternative Dispute Resolution scheme, and full
total holiday cost at the time of booking. If the balance is not paid in time, we Departure day or later including Total package cost details are available from them. Please contact them at ABTOT 69 Leadenhall
reserve the right to cancel your holiday, retain your deposit, and apply the voluntary termination during Street London EC3A 2BG.
cancellation charges set out in the paragraph below. The date of cancellation 11. Our Coaches
will normally be the date we receive your written confirmation that you intend the package. We will always use our reasonable endeavours to provide a coach to the
to cancel or 15 days after the balance due date, whichever comes first. You may cancel your holiday without paying any termination fee before specification in our brochure or advert but reserve the right to substitute an
Where optional items are purchased as part of the holiday, these are payable the start of the holiday, in the event of unavoidable and extraordinary alternative vehicle should there be unforeseen circumstances. There is a
on the balance due date except where items, such as theatre tickets, have circumstances occurring at the place of destination or its immediate vicinity, seating plan but, in some cases, operational reasons may require a coach with
been specifically purchased for you. In this case the cost will be payable at for instance, if there are serious security problems at the destination which are a different configuration. We reserve the right to alter a coach seating plan and
a separate date notified to you and will not normally be refunded unless we likely to affect the package. allocate seats other than those booked. Single passengers may be required
obtain a refund from the supplier we use. 8. Alterations to your holiday by us to share a double seat with other single passengers. When your booking is
Whilst these terms are applicable to all bookings of any number of customers, We hope that we will not have to make any change to your holiday but, confirmed, you will be offered the best seats that are available at that time. If
for some group bookings there may be additional terms or information – we because our holidays are planned many months in advance, we sometimes you feel that you require two seats, then these must be booked and paid for in
will provide those to you at the relevant time. do need to make minor changes. We reserve the right to do this at any time. advance, at the time of booking. If you fail to do this and it transpires that the
3. Brochure Accuracy We will let you or your booking agent know about any important changes as seat allocated to you is insufficient for your needs and there is no alternative
seating available, then you will be refused access to the coach and any
Although Bakers Dolphin Coach Travel make every effort to ensure the soon as possible, including the minimum number of passengers required on payments made will be liable to forfeiture.
accuracy of the brochure information and pricing, regrettably errors do the trip. If after booking, and before departure, we make a major change to
sometimes occur, and where they do we reserve the right to correct prices your holiday, you will have the option of withdrawing from the holiday without Specific seats will not be allocated on coaches operating a feeder service
and other details. You must therefore ensure you check the price and all other penalty or transferring to another holiday without any charge. In either case, between joining points and main holiday departure points or on coaches that
details of your holiday with us at the time of booking and when you receive our we will pay you compensation, according to the scale set below. A major carry out transfers between airports, seaports etc.
confirmation invoice. change includes the time of your departure or return time by more than 12 NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do
4. Our Pricing Policy hours, a change in departure point, location of resort or type of hotel, a change not allow pets or any other animals, although we accommodate registered
assistance dogs, but not on overseas holidays.
Bakers Dolphin Coach Travel endeavour to ensure that the most up to date in cross channel travel, or specification of the coach. If we tell you about any of
these changes after we have confirmed your holiday booking (other than force
and correct prices are shown in our brochure. Occasionally, an incorrect price majeure), you may either: 12. Hotel Facilities
may be shown, due to an error. When we become aware of any such error, we Some hotel facilities and entertainment may be withdrawn for routine
will endeavour to notify you at the time of booking (if we are then aware of the • accept the new arrangements offered by us; or- accept a replacement maintenance or be subject to seasonal availability and provision of the
mistake) or as soon as reasonably possible. We reserve the right to cancel holiday from us of equivalent or similar standard and price (at the date of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to
the booking if you do not wish to accept the price which is applicable to the change), if we can offer you one; or a supplementary charge.
holiday. Local Authorities in many towns and cities throughout Europe have • cancel your holiday with us and receive a full refund of all monies. 13. Health and Safety
introduced new tourist taxes which must be paid directly to the hotel by all Either way, we will pay you compensation, using the Compensation table In some foreign countries, standards of infrastructure, safety and hygiene
guests in person. These taxes are not included in our prices, but we will notify shown, may be lower than those to which we are accustomed in the UK. You should
you when applicable. Period before departure in therefore exercise greater care for your own protection. There may be
Holiday prices include all travel, hotel accommodation and meals as specified countries that we visit that have special medical requirements for tourists.
in the holiday description and VAT payable in the UK where applicable. The which significant change is These regulations are subject to change, and our clients are responsible for
price of the holiday will not be subjected to any surcharges except those notified to you or your agent Amount per person complying with entry and current health requirements. If you are not sure of
arising from exchange rate changes, transportation including the price of fuel, More than 28 days Nil the health requirements for the country you are visiting, you are advised to
air & ferry operator fares and tolls, embarkation or disembarkation fees at check with your own GP before travelling. You are also advised to refer to the
terminals, duties and taxes (including the rate of VAT). If this means the total 15 to 27 days £15 Department of Health leaflet “Health Advice for Travellers”.
cost of the holiday increases by more than 8% then you are entitled to cancel 8 to 14 days £20 Some people may be at risk from discomfort or deep vein thrombosis (DVT)
your holiday and receive a full refund of all monies paid except any insurance 0 to 7 days £25 if they remain immobile on a journey for a long period. If you are planning to
premium and amendment charges. We will communicate the options with you undertake a journey of more than three hours, you should consult your doctor,
either through email or letter, with a reminder if necessary. If you exercise the if you have ever had DVT, pulmonary embolism, a family history of clotting
right to cancel, we must receive written notice within 20 days of the date of the IMPORTANT NOTE Compensation will not be payable if the holiday is conditions, cancer or treatment for cancer, stroke, and heart or lung disease or
surcharge invoice. The currency exchange rate used in the holiday costings cancelled because the number of persons booked is less than the number If you have had major surgery in the past three months.
are based on rates as at 1.14 Euros as of October 2025. required, or for events beyond our control, which include: war, threat of war, We reserve the right to refuse any booking in the absence of a doctor’s
5. If you change your booking riots, civil disturbances, terrorist activity and its consequences, industrial certificate confirming that you are fit to travel. Where we provide comfort
If, after our confirmation has been issued, you wish to change to another of our disputes, natural and nuclear disasters, fire, epidemics, health risks and stops you are encouraged to walk around. Exercise reduces any discomfort,
pandemics, unavoidable and unforeseeable technical problems with transport
holidays or change departure date, we will do our utmost to make the changes, for reasons beyond our control or that of our suppliers; hurricanes and other which may be caused by periods of immobility.
but we cannot guarantee to do so. However, notification must be received in actual or potential severe weather conditions and any other similar events. 14. Travel documents, itineraries, pick-up points and passports
writing at our offices from the person who signed the booking form, at least 6 You are also advised to check with The Foreign and Commonwealth Office We can only provide general information regarding entry, passport, visa,
weeks before departures. This must be accompanied by a payment of £25 to Advice Unit regularly at https://www.gov.uk/browse/abroad/travel- immigration requirements and safety and health formalities applicable to
cover our administrative costs, plus costs we incur in making the amendment. abroad prior to travel. your package itinerary. It is your responsibility to check such requirements
Alterations cannot be made within 6 weeks of departure and any such request (in good time before departure), in order to make your decisions to fulfil such
for an alteration will be treated as a cancellation of the original booking and All holidays operate if the minimum number of participants is met. However, in requirements regarding your destination and/or the country(ies) through
will be subject to the cancellation charges set out in paragraph below. Some no case will we cancel your holiday less than 4 weeks before the scheduled which you may be transiting through.
arrangements cannot be changed without paying a cancellation charge of up departure date, except where you have failed to pay the final balance or
to 100% of the ticket cost. because of force majeure (force majeure means an event which we or the Such information which you may need to check includes (but is not limited to)
passport requirements including (but not limited to) how valid your passport
6. Transferring your booking suppliers of the services in question could not foresee or avoid and is therefore must be after return date, whether your passport must be machine readable,
beyond our control).
You can transfer your booking to somebody else, but the person must satisfy 9. Our responsibility to you or which visas may be required for entry such as ETA for UK travel and/or
all the conditions of the holiday and you must inform us either by letter or ETIAS for EU travel.
email no less than 7 days before departure. This transfer will cost £25 plus We accept responsibility for ensuring the holiday which you book with us is You must check requirements for your own specific circumstances with the
reasonable costs to make the transfer. You will remain responsible for ensuring supplied as described in our publicity material and the services offered reach relevant bodies as applicable. We have provided a few useful resources below,
payment before the balance due date. This is in addition to (and does not a reasonable standard and if you are in difficulty, we will assist you. If any part though it is your responsibility to check and see if such body would be relevant
affect) the separate liability of the transferee to us. of our holiday contract is not provided as promised, you may terminate the to yourself.
contract without paying a termination fee and we will pay you appropriate
7. If you need to cancel your holiday compensation if this has affected your enjoyment of your holiday. We will,
130 Call us on 01934 41 5000