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Bonded Coach Holidays Group - Trading Charter satisfy all the conditions of the holiday and you must inform us either are any unforeseeable or unavoidable actions of a third party not
J.N.Baker Ltd trading as Bakers Dolphin, 48 Locking Road, by letter or email no less than 7 days before departure. This transfer connected with our travel services (as confirmed in the confirmation
Weston- super-Mare, North Somerset BS23 3DN. will cost £25 plus reasonable costs to make the transfer. You will invoice and any other information we provided to you regarding the
OUR TRADING CHARTER WITH YOU remain responsible for ensuring payment before the balance due date. services), or there were unavoidable or extraordinary circumstances,
1. Financial Protection This is in addition to (and does not affect) the separate liability of the or the lack of conformity is due to a traveller in the party. We accept
responsibility for the acts and/or omissions of our employees, agents
transferee to us.
Your contract is with J.N.Baker Ltd trading as Bakers Dolphin Coach 7. If you need to cancel your holiday and suppliers except where they lead to death, injury or illness. Our
Travel, 48 Locking Road, Weston super Mare, North Somerset. liability in all cases shall be limited to a maximum of three times the
BS23 3DN. When you book a holiday with us, which does not include You or any member of your party, may cancel your holiday at any time value of the original holiday cost (not including insurance premiums
a flight, the money you pay us for the booking will be protected provided the cancellation is made by the person signing the booking and amendment charges). We accept responsibility for death, injury, or
by Bonded Coach Holidays (BCH) and the Association of Bonded form and is communicated to us in writing via the office who made illness caused by the negligent acts and/or omissions of our employees
Travel Organisers Trust Limited (ABTOT), this is a government your original booking. You must pay cancellation charges to cover or agents together with our suppliers and sub-contractors, servants
approved consumer protection scheme. The scheme will also ensure our administration costs and to compensate for the risk of us not and/or agents of the same whilst acting within the scope of, or during
your repatriation in the event the company becomes insolvent. Our reselling the holiday. If the holiday is resold a refund will be made. Your their employment in the provision of your holiday. We will accordingly
Trading Charter and Booking Conditions set out clearly and simply cancellation will take effect from the date on which we or our agent pay to our clients such damages as might have been awarded in
the responsibility we have to you and in turn, you have with us, receive your written confirmation of your cancellation. You must also such circumstances under English Law. In respect of carriage by air,
when a contract is made. Please see the Consumer Guarantee at return any tickets or vouchers you have received. A reduction in room sea, tunnel and rail and the provision of accommodation our liability
https://www.abtot.com/bch-abtot-members-directory/ There is no occupancy may increase the charges for the remaining passengers in all cases will be limited in the manner provided by the relevant
financial protection if you purchase just transport or accommodation- by the application of supplements for low occupancy of rooms. Where international convention.
only from us. We fully comply with the Package Travel and Linked bought in supplies, such as ferries, hotel accommodation etc have If we make any payment to you or any member of your party for
Travel Arrangements Regulations 2018. The combination of travel been bought in on your behalf, and where the terms and conditions of death or personal injury or illness, you will be asked to assign to us
services offered to you is a package holiday within the meaning of the supplier are non-refundable, these products will be charged to you or our insurers the rights you may have to act against the person or
the Regulations. Therefore, you will benefit from all rights applying at the full retail rate. If this applies, the non-refundable items will be organisation responsible for causing the death, personal injury or
to package holidays. Bakers Dolphin Coach Travel will be fully deducted from your holiday costs and the following scale of charges illness. This clause does not apply to any separate contracts that you
responsible for the proper performance of the holiday and providing will be applied to the remainder: may enter for excursions or activities during or outside of your holiday.
assistance if you are in difficulty. Your key rights will be in the details of Scale of Cancellation Charges If you or any member of your party suffer death, illness or injury whilst
the tour which will be provided prior to booking. Coach holidays overseas arising out of an activity which does NOT form part of your
2. Booking and Payment Period before departure within Amount of cancellation holiday, we may offer guidance and where legal action is contemplated
When a booking is made, the 'lead name' on the booking guarantees which written cancellation of Charge as a % of total and you want our assistance, you must obtain our written consent prior
package cost.
that he or she is 18 or over and has the authority and accepts on package price is received to any proceedings (We limit the cost of our assistance to you or your
behalf of the party the terms of these booking conditions and pays More than 42 days Deposit only party to £5,000 per party).
the deposit indicated in the brochure and as confirmed in the pre- 42 - 35 days 40% or Deposit, if greater 10. If you have a complaint
contract information. After we receive your booking and all appropriate 34 - 28 days 60% If you have a problem during your holiday, please inform your Tour
payments, if the arrangements you wish to book are available, we will 27 - 14 days 80% Manager, your driver or the relevant supplier/resort representative
send you or your booking agent a confirmation invoice within 14 days. 13 - 1 days 100% immediately who will endeavour to put things right. If your complaint
This confirmation will include any special requests we have agreed. A Departure day or later including Total package cost cannot be completely resolved locally, you must complete a
TRADING CHARTER & BOOKING CONDITIONS
binding agreement will come into existence between us when we have voluntary termination during Holiday Report Form which can be obtained by your driver or local
received the deposit and dispatched this invoice to the 'lead name' or the package. representative, which you should keep. Our contact number, for
your booking agent. Please check the confirmation carefully to ensure unresolved complaints will be our office number on 01934 415000
all the information is correct. This contract is governed by English Law, Channel Islands Holidays (open in office hours) If you remain dissatisfied, please follow this up
and the jurisdiction of the English Courts. Amount of cancellation within 14 days of your return home by writing to Bakers Dolphin Coach
Single occupancy of rooms, when available, may be subject to a Period before departure within Charge as a % of total Travel giving your original booking reference number and all other
supplementary charge and these will be shown in the brochure. You which written cancellation of package cost. relevant information, including the reference of the Holiday Report
can book by paying a deposit for each person named on the booking, package price is received Form. It is therefore a condition of this contract that you communicate
but our commitment is always conditional upon the balance being paid More than 56 days Deposit only any problem to the supplier of the services in question AND to our
as below. 56 - 43 days 30% or Deposit, if greater representative whilst in resort and obtain a written report form. If you
Deposit 2 day breaks £40.00 per person 42 - 29 days 60% fail to follow this simple procedure, we cannot accept responsibility as
28 - 7 days 90%
Deposit all coach holidays £75.00 per person Less than 7 days 100% we have been deprived of the opportunity to investigate and rectify the
Deposit Channel Island holidays £200.00 per person Departure day or later including Total package cost problem. Should you wish to pursue the complaint further, BCH ABTOT
have an Alternative Dispute Resolution scheme, and full details are
The balance of the price of your holiday must be paid at least 4 weeks voluntary termination during available from them. Please contact them at ABTOT 69 Leadenhall
before your departure (subject to hotel terms and conditions, who the package. Street London EC3A 2BG.
may require this earlier). If you book within our balance due period, You may cancel your holiday
you will need to pay the total holiday cost at the time of booking. If the without paying any termination fee before the start of the holiday, in the 11. Our Coaches
balance is not paid in time, we reserve the right to cancel your holiday, event of unavoidable and extraordinary circumstances occurring at the We will always use our reasonable endeavours to provide a coach
retain your deposit, and apply the cancellation charges set out in the place of destination or its immediate vicinity, for instance, if there are to the specification in our brochure or advert but reserve the right
paragraph below. The date of cancellation will normally be the date we serious security problems at the destination which are likely to affect to substitute an alternative vehicle should there be unforeseen
receive your written confirmation that you intend to cancel or 15 days the package. circumstances. There is a seating plan but, in some cases, operational
after the balance due date, whichever comes first. 8.Alterations to your holiday by us reasons may require a coach with a different configuration. We reserve
Where optional items are purchased as part of the holiday, these are the right to alter a coach seating plan and allocate seats other than
those booked. Single passengers may be required to share a double
payable on the balance due date except where items, such as theatre We hope that we will not have to make any change to your holiday
tickets, have been specifically purchased for you. In this case the cost bWe hope that we will not have to make any change to your holiday seat with other single passengers. When your booking is confirmed,
will be payable at a separate date notified to you and will not normally but, because our holidays are planned many months in advance, we you will be offered the best seats that are available at that time. If you
feel that you require two seats, then these must be booked and paid for
be refunded unless we obtain a refund from the supplier we use. sometimes do need to make minor changes. We reserve the right to in advance, at the time of booking. If you fail to do this and it transpires
do this at any time. We will let you or your booking agent know about
Whilst these terms are applicable to all bookings of any number of any important changes as soon as possible, including the minimum that the seat allocated to you is insufficient for your needs and there is
customers, for some group bookings there may be additional terms or number of passengers required on the trip. If after booking, and before no alternative seating available, then you will be refused access to the
information – we will provide those to you at the relevant time. departure, we make a major change to your holiday, you will have the coach and any payments made will be liable to forfeiture.
3. Brochure Accuracy option of withdrawing from the holiday without penalty or transferring Specific seats will not be allocated on coaches operating a feeder
Although Bakers Dolphin Coach Travel make every effort to ensure the to another holiday without any charge. In either case, we will pay service between joining points and main holiday departure points or on
accuracy of the brochure information and pricing, regrettably errors do you compensation, according to the scale set below. A major change coaches that carry out transfers between airports, seaports etc.
sometimes occur, and where they do we reserve the right to correct includes the time of your departure or return time by more than 12 NO SMOKING is allowed on our coaches (including E-Cigarettes) and
prices and other details. You must therefore ensure you check the price hours, a change in departure point, location of resort or type of hotel, a we do not allow pets or any other animals, although we accommodate
and all other details of your holiday with us at the time of booking and change in cross channel travel, or specification of the coach. If we tell registered assistance dogs, but not on overseas holidays.
when you receive our confirmation invoice. you about any of these changes after we have confirmed your holiday 12. Hotel facilities
4. Our Pricing Policy booking (other than force majeure), you may either: Some hotel facilities and entertainment may be withdrawn for routine
Bakers Dolphin Coach Travel endeavour to ensure that the most up - accept the new arrangements offered by us; or- accept a maintenance or be subject to seasonal availability and provision of the
to date and correct prices are shown in our brochure. Occasionally, replacement holiday from us of equivalent or similar standard and price facilities cannot be guaranteed. Single occupancy of rooms may be
an incorrect price may be shown, due to an error. When we become (at the date of the change), if we can offer you one; or subject to a supplementary charge.
aware of any such error, we will endeavour to notify you at the time of - cancel your holiday with us and receive a full refund of all monies.
booking (if we are then aware of the mistake) or as soon as reasonably Either way, we will pay you compensation, using the Compensation 13. Health and Safety
possible. We reserve the right to cancel the booking if you do not wish table shown, In some foreign countries, standards of infrastructure, safety and
to accept the price which is applicable to the holiday. Local Authorities Period before departure in hygiene may be lower than those to which we are accustomed in the
in many towns and cities throughout Europe have introduced new which significant change is UK. You should therefore exercise greater care for your own protection.
tourist taxes which must be paid directly to the hotel by all guests in notified to you or your agent Amount per person There may be countries that we visit that have special medical
person. These taxes are not included in our prices, but we will notify requirements for tourists. These regulations are subject to change, and
you when applicable. More than 28 days Nil our clients are responsible for complying with entry and current health
Holiday prices include all travel, hotel accommodation and meals 15 to 27 days £15 requirements. If you are not sure of the health requirements for the
as specified in the holiday description and VAT payable in the UK 8 to 14 days £20 country you are visiting, you are advised to check with your own GP
where applicable. The price of the holiday will not be subjected to 0 to 7 days £25 before travelling. You are also advised to refer to the Department of
Health leaflet “Health Advice for Travellers”.
any surcharges except those arising from exchange rate changes,
transportation including the price of fuel, air & ferry operator fares and IMPORTANT NOTE Compensation will not be payable if the holiday Some people may be at risk from discomfort or deep vein thrombosis
tolls, embarkation or disembarkation fees at terminals, duties and taxes is cancelled because the number of persons booked is less than the (DVT) if they remain immobile on a journey for a long period. If you are
(including the rate of VAT). If this means the total cost of the holiday number required, or for events beyond our control, which include: planning to undertake a journey of more than three hours, you should
increases by more than 8% then you are entitled to cancel your holiday war, threat of war, riots, civil disturbances, terrorist activity and its consult your doctor, if you have ever had DVT, pulmonary embolism,
and receive a full refund of all monies paid except any insurance consequences, industrial disputes, natural and nuclear disasters, fire, a family history of clotting conditions, cancer or treatment for cancer,
premium and amendment charges. We will communicate the options epidemics, health risks and pandemics, unavoidable and unforeseeable stroke, and heart or lung disease or If you have had major surgery in
with you either through email or letter, with a reminder if necessary. If technical problems with transport for reasons beyond our control or the past three months.
you exercise the right to cancel, we must receive written notice within that of our suppliers; hurricanes and other actual or potential severe We reserve the right to refuse any booking in the absence of a doctor’s
20 days of the date of the surcharge invoice. The currency exchange weather conditions and any other similar events. You are also advised certificate confirming that you are fit to travel. Where we provide
rate used in the holiday costings are based on rates as at 1.14 Euros to check with The Foreign and Commonwealth Office Advice Unit comfort stops you are encouraged to walk around. Exercise reduces
as of August 2025. regularly at https://www.gov.uk/browse/abroad/travel-abroad prior to any discomfort, which may be caused by periods of immobility.
5. If you change your booking travel. 14. Travel documents, itineraries, pick-up points and passports
If, after our confirmation has been issued, you wish to change to All holidays operate if the minimum number of participants is met. We can only provide general information regarding entry, passport,
another of our holidays or change departure date, we will do our utmost However, in no case will we cancel your holiday less than 4 weeks visa, immigration requirements and safety and health formalities
to make the changes, but we cannot guarantee to do so. However, before the scheduled departure date, except where you have failed applicable to your package itinerary. It is your responsibility to check
notification must be received in writing at our offices from the person to pay the final balance or because of force majeure (force majeure such requirements (in good time before departure), in order to make
who signed the booking form, at least 6 weeks before departures. This means an event which we or the suppliers of the services in question your decisions to fulfil such requirements regarding your destination
must be accompanied by a payment of £25 to cover our administrative could not foresee or avoid and is therefore beyond our control). and/or the country(ies) through which you may be transiting through.
costs, plus costs we incur in making the amendment. Alterations cannot 9. Our responsibility to you Such information which you may need to check includes (but is not
be made within 6 weeks of departure and any such request for an We accept responsibility for ensuring the holiday which you book with limited to) passport requirements including (but not limited to) how valid
alteration will be treated as a cancellation of the original booking and us is supplied as described in our publicity material and the services your passport must be after return date, whether your passport must
will be subject to the cancellation charges set out in paragraph below. offered reach a reasonable standard and if you are in difficulty, we be machine readable, or which visas may be required for entry such as
Some arrangements cannot be changed without paying a cancellation will assist you. If any part of our holiday contract is not provided as ETA for UK travel and/or ETIAS for EU travel.
charge of up to 100% of the ticket cost. promised, you may terminate the contract without paying a termination You must check requirements for your own specific circumstances
6. Transferring your booking fee and we will pay you appropriate compensation if this has affected with the relevant bodies as applicable. We have provided a few useful
You can transfer your booking to somebody else, but the person must your enjoyment of your holiday. We will, however, not be liable if there resources below, though it is your responsibility to check and see if
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