Page 74 - Bakers Dolphin

BCH ABTOT TRADING CHARTER (& BOOKING CONDITIONS) not affect) the separate liability of the transferee to us. sub-contractors, servants and/or agents of the same whilst acting within the
1. Financial Protection scope of, or during their employment in the provision of your holiday. We will
Your contract is with J.N.Baker Ltd trading as Bakers Dolphin Coach Travel, 7. If you need to cancel your holiday accordingly pay to our clients such damages as might have been awarded
48 Locking Road, Weston super Mare, North Somerset. BS23 3DN. When You or any member of your party, may cancel your holiday at any time provided in such circumstances under English Law. In respect of carriage by air, sea,
you book a holiday with us, which does not include a flight, the money you the cancellation is made by the person signing the booking form and is tunnel and rail and the provision of accommodation our liability in all cases
pay us for the booking will be protected by Bonded Coach Holidays (BCH) communicated to us in writing via the office who made your original booking. will be limited in the manner provided by the relevant international convention.
and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this You must pay cancellation charges to cover our administration costs and to If we make any payment to you or any member of your party for death or
is a government approved consumer protection scheme. The scheme will compensate for the risk of us not reselling the holiday. If the holiday is resold a personal injury or illness, you will be asked to assign to us or our insurers the
also ensure your repatriation in the event the company becomes insolvent. refund will be made. Your cancellation will take effect from the date on which rights you may have to act against the person or organisation responsible for
Our Trading Charter and Booking Conditions set out clearly and simply the we or our agent receive your written confirmation of your cancellation. You causing the death, personal injury or illness. This clause does not apply to any
responsibility we have to you and in turn, you have with us, when a contract must also return any tickets or vouchers you have received. A reduction in separate contracts that you may enter for excursions or activities during or
is made. Please see the Consumer Guarantee at https://www.abtot.com/bch- room occupancy may increase the charges for the remaining passengers by outside of your holiday. If you or any member of your party suffer death, illness
abtot-members-directory/ There is no financial protection if you purchase just the application of supplements for low occupancy of rooms. Where bought or injury whilst overseas arising out of an activity which does NOT form part of
transport or accommodation-only from us. We fully comply with the Package in supplies, such as ferries, hotel accommodation etc have been bought in your holiday, we may offer guidance and where legal action is contemplated
Travel and Linked Travel Arrangements Regulations 2018. The combination of on your behalf, and where the terms and conditions of the supplier are non- and you want our assistance, you must obtain our written consent prior to
travel services offered to you is a package holiday within the meaning of the refundable, these products will be charged to you at the full retail rate. If this any proceedings (We limit the cost of our assistance to you or your party to
Regulations. Therefore, you will benefit from all rights applying to package applies, the non-refundable items will be deducted from your holiday costs £5,000 per party)
holidays. Bakers Dolphin Coach Travel will be fully responsible for the proper and the following scale of charges will be applied to the remainder: 10. If you have a complaint
performance of the holiday and providing assistance if you are in difficulty. If you have a problem during your holiday, please inform your Tour Manager,
Your key rights will be in the details of the tour which will be provided prior your driver or the relevant supplier/resort representative immediately who
to booking. Scale of Cancellation Charges will endeavour to put things right. If your complaint cannot be completely
2. Booking and Payment Coach holidays resolved locally, you must complete a Holiday Report Form which can be
When a booking is made, the 'lead name' on the booking guarantees that he Period before departure within Amount of cancellation obtained by your driver or local representative, which you should keep. Our
or she is 18 or over and has the authority and accepts on behalf of the party which written cancellation of Charge as a % of total contact number, for unresolved complaints will be our office number on 01934
the terms of these booking conditions and pays the deposit indicated in the 415000 (open in office hours) If you remain dissatisfied, please follow this
brochure and as confirmed in the pre-contract information. After we receive package price is received package cost up within 14 days of your return home by writing to Bakers Dolphin Coach
your booking and all appropriate payments, if the arrangements you wish to More than 42 days Deposit only Travel giving your original booking reference number and all other relevant
book are available, we will send you or your booking agent a confirmation 42 - 35 days 40% or Deposit, if greater information, including the reference of the Holiday Report Form. It is therefore
invoice within 14 days. This confirmation will include any special requests we a condition of this contract that you communicate any problem to the supplier
have agreed. A binding agreement will come into existence between us when 34 - 28 days 60% of the services in question AND to our representative whilst in resort and
we have received the deposit and dispatched this invoice to the 'lead name' 27 - 14 days 80% obtain a written report form. If you fail to follow this simple procedure, we
or your booking agent. Please check the confirmation carefully to ensure all 13 - 1 days 100% cannot accept responsibility as we have been deprived of the opportunity to
the information is correct. This contract is governed by English Law, and the Departure day or later including Total package cost investigate and rectify the problem. Should you wish to pursue the complaint
jurisdiction of the English Courts. further, BCH ABTOT have an Alternative Dispute Resolution scheme, and full
Single occupancy of rooms, when available, may be subject to a voluntary termination during details are available from them. Please contact them at ABTOT 69 Leadenhall
supplementary charge and these will be shown in the brochure. You can the package Street London EC3A 2BG.
book by paying a deposit for each person named on the booking, but our 11. Our Coaches
commitment is always conditional upon the balance being paid as below. We will always use our reasonable endeavours to provide a coach to the
Deposit 2-day breaks – £40.00 per person You may cancel your holiday without paying any termination fee before specification in our brochure or advert but reserve the right to substitute an
Deposit all coach holidays – £75.00 per person the start of the holiday, in the event of unavoidable and extraordinary alternative vehicle should there be unforeseen circumstances. There is a
Paris Cruise deposit – £200.00 per person circumstances occurring at the place of destination or its immediate vicinity, seating plan but, in some cases, operational reasons may require a coach with
The balance of the price of your holiday must be paid at least 4 weeks before for instance, if there are serious security problems at the destination which are a different configuration. We reserve the right to alter a coach seating plan and
your departure (subject to hotel terms and conditions, who may require this likely to affect the package. allocate seats other than those booked. Single passengers may be required
earlier). If you book within our balance due period, you will need to pay the 8. Alterations to your holiday by us to share a double seat with other single passengers. When your booking is
total holiday cost at the time of booking. If the balance is not paid in time, we We hope that we will not have to make any change to your holiday but, confirmed, you will be offered the best seats that are available at that time. If
reserve the right to cancel your holiday, retain your deposit, and apply the because our holidays are planned many months in advance, we sometimes you feel that you require two seats, then these must be booked and paid for in
cancellation charges set out in the paragraph below. The date of cancellation do need to make minor changes. We reserve the right to do this at any time. advance, at the time of booking. If you fail to do this and it transpires that the
will normally be the date we receive your written confirmation that you intend We will let you or your booking agent know about any important changes as seat allocated to you is insufficient for your needs and there is no alternative
to cancel or 15 days after the balance due date, whichever comes first. soon as possible, including the minimum number of passengers required on seating available, then you will be refused access to the coach and any
payments made will be liable to forfeiture.
Where optional items are purchased as part of the holiday, these are payable the trip. If after booking, and before departure, we make a major change to
on the balance due date except where items, such as theatre tickets, have your holiday, you will have the option of withdrawing from the holiday without Specific seats will not be allocated on coaches operating a feeder service
been specifically purchased for you. In this case the cost will be payable at penalty or transferring to another holiday without any charge. In either case, between joining points and main holiday departure points or on coaches that
a separate date notified to you and will not normally be refunded unless we we will pay you compensation, according to the scale set below. A major carry out transfers between airports, seaports etc.
obtain a refund from the supplier we use. change includes the time of your departure or return time by more than 12 NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do
Whilst these terms are applicable to all bookings of any number of customers, hours, a change in departure point, location of resort or type of hotel, a change not allow pets or any other animals, although we accommodate registered
for some group bookings there may be additional terms or information – we in cross channel travel, or specification of the coach. If we tell you about any of assistance dogs, but not on overseas holidays.
will provide those to you at the relevant time. these changes after we have confirmed your holiday booking (other than force 12. Hotel Facilities
3. Brochure Accuracy majeure), you may either: Some hotel facilities and entertainment may be withdrawn for routine
Although Bakers Dolphin Coach Travel make every effort to ensure the • accept the new arrangements offered by us; or- accept a replacement maintenance or be subject to seasonal availability and provision of the
accuracy of the brochure information and pricing, regrettably errors do holiday from us of equivalent or similar standard and price (at the date of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to
sometimes occur, and where they do we reserve the right to correct prices change), if we can offer you one; or a supplementary charge.
and other details. You must therefore ensure you check the price and all other • cancel your holiday with us and receive a full refund of all monies. 13. Health and Safety
details of your holiday with us at the time of booking and when you receive our Either way, we will pay you compensation, using the Compensation table In some foreign countries, standards of infrastructure, safety and hygiene
confirmation invoice. shown, may be lower than those to which we are accustomed in the UK. You should
4. Our Pricing Policy Period before departure in therefore exercise greater care for your own protection. There may be
Bakers Dolphin will endeavour to ensure that the most up to date and correct countries that we visit that have special medical requirements for tourists.
headline prices are shown in our brochure. The prices shown are those current which significant change is These regulations are subject to change, and our clients are responsible for
at the time of printing this brochure. They are in line with the requirements of notified to you or your agent Amount per person complying with entry and current health requirements. If you are not sure of
The Competition and Markets Authority (CMA). The CMA legally requires our More than 28 days Nil the health requirements for the country you are visiting, you are advised to
headline prices and advertising to UK consumers to include all local tourist check with your own GP before travelling. You are also advised to refer to the
taxes, resort fees and destination charges, where known. In certain instances 15 to 27 days £15 Department of Health leaflet “Health Advice for Travellers”.
where we have not been notified, these may have to be paid by the consumer 8 to 14 days £20 Some people may be at risk from discomfort or deep vein thrombosis (DVT)
at the destination, we will notify customers when applicable. 0 to 7 days £25 if they remain immobile on a journey for a long period. If you are planning to
Occasionally due to an error an incorrect price may be shown. When we undertake a journey of more than three hours, you should consult your doctor,
become aware of any such error we will endeavour to notify you at the time of IMPORTANT NOTE Compensation will not be payable if the holiday is if you have ever had DVT, pulmonary embolism, a family history of clotting
booking or as soon as reasonably possible. cancelled because the number of persons booked is less than the number conditions, cancer or treatment for cancer, stroke, and heart or lung disease or
If you have had major surgery in the past three months.
We reserve the right to cancel the booking if you do not wish to accept the required, or for events beyond our control, which include: war, threat of war,
price which is applicable to the holiday. riots, civil disturbances, terrorist activity and its consequences, industrial We reserve the right to refuse any booking in the absence of a doctor’s
certificate confirming that you are fit to travel. Where we provide comfort stops
Holiday prices include all travel, hotel accommodation and meals as specified disputes, natural and nuclear disasters, fire, epidemics, health risks and you are encouraged to walk around. Exercise reduces any discomfort, which
in the holiday description and VAT payable in the UK where applicable. The pandemics, unavoidable and unforeseeable technical problems with transport may be caused by periods of immobility.
price of the holiday will not be subjected to any surcharges except those for reasons beyond our control or that of our suppliers; hurricanes and other
arising from exchange rate changes, transportation including the price of fuel, actual or potential severe weather conditions and any other similar events. 14. Travel documents, itineraries, pick-up points and passports
air & ferry operator fares and tolls, embarkation or disembarkation fees at You are also advised to check with The Foreign and Commonwealth Office We can only provide general information regarding entry, passport, visa,
terminals, duties and taxes (including the rate of VAT). If this means the total Advice Unit regularly at https://www.gov.uk/browse/abroad/travel- immigration requirements and safety and health formalities applicable to
cost of the holiday increases by more than 8% then you are entitled to cancel abroad prior to travel. your package itinerary. It is your responsibility to check such requirements
your holiday and receive a full refund of all monies paid except any insurance All holidays operate if the minimum number of participants is met. However, in (in good time before departure), in order to make your decisions to fulfil such
premium and amendment charges. We will communicate the options with you no case will we cancel your holiday less than 4 weeks before the scheduled requirements regarding your destination and/or the country(ies) through
either through email or letter, with a reminder if necessary. If you exercise the departure date, except where you have failed to pay the final balance or which you may be transiting through.
right to cancel, we must receive written notice within 20 days of the date of the because of force majeure (force majeure means an event which we or Such information which you may need to check includes (but is not limited to)
surcharge invoice. The currency exchange rate used in the holiday costings the suppliers of the services in question could not foresee or avoid and is passport requirements including (but not limited to) how valid your passport
are based on rates as at 1.14. therefore beyond our control). must be after return date, whether your passport must be machine readable,
5. If you change your booking 9. Our responsibility to you or which visas may be required for entry such as ETA for UK travel and/or
If, after our confirmation has been issued, you wish to change to another of our We accept responsibility for ensuring the holiday which you book with us is ETIAS for EU travel.
holidays or change departure date, we will do our utmost to make the changes, supplied as described in our publicity material and the services offered reach You must check requirements for your own specific circumstances with
but we cannot guarantee to do so. However, notification must be received in a reasonable standard and if you are in difficulty, we will assist you. If any part the relevant bodies as applicable. We have provided a few useful resources
writing at our offices from the person who signed the booking form, at least 6 of our holiday contract is not provided as promised, you may terminate the below, though it is your responsibility to check and see if such body would be
weeks before departures. This must be accompanied by a payment of £25 to contract without paying a termination fee and we will pay you appropriate relevant to yourself.
cover our administrative costs, plus costs we incur in making the amendment. compensation if this has affected your enjoyment of your holiday. We will,
Alterations cannot be made within 6 weeks of departure and any such request however, not be liable if there are any unforeseeable or unavoidable actions • the Foreign, Commonwealth and Development Office
for an alteration will be treated as a cancellation of the original booking and of a third party not connected with our travel services (as confirmed in the (“FCDO”, https://www.gov.uk/travelaware) (applicable to UK residents);
will be subject to the cancellation charges set out in paragraph below. Some confirmation invoice and any other information we provided to you regarding • UK Passport Office (0870 5210410 or
arrangements cannot be changed without paying a cancellation charge of up the services), or there were unavoidable or extraordinary circumstances, or https://www.gov.uk/browse/citizenship.
to 100% of the ticket cost. the lack of conformity is due to a traveller in the party. We accept responsibility • Embassies, High Commission and/or Consulates;
6. Transferring your booking for the acts and/or omissions of our employees, agents and suppliers except
You can transfer your booking to somebody else, but the person must satisfy where they lead to death, injury or illness. Our liability in all cases shall be • Own doctor.
all the conditions of the holiday and you must inform us either by letter limited to a maximum of three times the value of the original holiday cost For UK residents booking European travel, you should obtain a UK Global
or email no less than 7 days before departure. This transfer will cost £25 (not including insurance premiums and amendment charges). We accept Health Insurance Card (UK GHIC) prior to departure unless you are able to
plus reasonable costs to make the transfer. You will remain responsible for responsibility for death, injury, or illness caused by the negligent acts and/ rely upon an existing European Health Insurance Card (EHIC). For travel to
ensuring payment before the balance due date. This is in addition to (and does or omissions of our employees or agents together with our suppliers and Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC cannot be
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