Page 74 - Bakers Dolphin

Bonded Coach Holidays Group - Trading Charter written notice within 20 days of the date of the surcharge invoice. The IMPORTANT NOTE Compensation will not be payable if the holiday
J.N.Baker Ltd trading as Bakers Dolphin, 48 Locking Road, Weston- currency exchange rate used in the holiday costings are based on is cancelled because the number of persons booked is less than the
super-Mare, North Somerset BS23 3DN. rates as at rates of 1.13 Euros as at July 2024. number required, or for events beyond our control, which include:
OUR TRADING CHARTER WITH YOU 6. If you change your booking war, threat of war, riots, civil disturbances, terrorist activity and its
1. Financial Protection If, after our confirmation has been issued, you wish to change to consequences, industrial disputes, natural and nuclear disasters,
fire, epidemics, health risks and pandemics, unavoidable and
Your contract is with J.N.Baker Ltd, trading as Bakers Dolphin Coach another of our holidays or change departure date, we will do our unforeseeable technical problems with transport for reasons beyond
Travel, 48 Locking Road, Weston super Mare, North Somerset. BS23 utmost to make the changes, but we cannot guarantee to do so. our control or that of our suppliers; hurricanes and other actual or
3DN. When you book a holiday with us, which does not include a However, notification must be received in writing at our offices potential severe weather conditions and any other similar events.
flight, the money you pay us for the booking will be protected by from the person who signed the booking form, at least 6 weeks You are also advised to check with The Foreign and Commonwealth
Bonded Coach Holidays (BCH) and the Association of Bonded before departures. This must be accompanied by a payment Office Advice Unit regularly at https://www.gov.uk/browse/abroad/
Travel Organisers Trust Limited (ABTOT), this is a Government of £25 to cover our administrative costs, plus costs we incur in travel-abroad prior to travel.
approved consumer protection scheme. The scheme will also ensure making the amendment. Alterations cannot be made within 6 All holidays operate if the minimum number of participants is met.
your repatriation in the event the company becomes insolvent. Our weeks of departure and any such request for an alteration will be However, in no case will we cancel your holiday less than 4 weeks
Trading Charter and Booking Conditions set out clearly and simply treated as a cancellation of the original booking and will be subject before the scheduled departure date, except where you have
the responsibility we have to you and in turn, you have with us, to the cancellation charges set out in paragraph below. Some failed to pay the final balance or because of force majeure (force
when a contract is made. Please see the Consumer Guarantee at arrangements cannot be changed without paying a cancellation majeure means an event which we or the suppliers of the services
https://www.abtot.com/bch-abtot-members-directory/. There is no charge of up to 100% of the ticket cost. in question could not foresee or avoid and is therefore beyond our
financial protection if you purchase just transport or accommodation- 7. Transferring your booking control).
only from us. We fully comply with the Package Travel and Linked You can transfer your booking to somebody else, but the person
Travel Arrangements Regulations 2018. The combination of travel must satisfy all the conditions of the holiday and you must inform 10. Our responsibility to you
services offered to you is a package holiday within the meaning of us either by letter or email no less than 7 days before departure. We accept responsibility for ensuring the holiday which you book
the Regulations. Therefore, you will benefit from all rights applying This transfer will cost £25 plus reasonable costs to make the with us is supplied as described in our publicity material and the
to package holidays. Bakers Dolphin Coach Travel will be fully transfer. You will remain responsible for ensuring payment before services offered reach a reasonable standard and if you are in
responsible for the proper performance of the holiday and providing the balance due date. This is in addition to (and does not affect) the difficulty, we will assist you. If any part of our holiday contract
assistance if you are in difficulty. Your key rights will be in the details of separate liability of the transferee to us. is not provided as promised, you may terminate the contract
the tour which will be provided prior to booking. 8. If you need to cancel your holiday without paying a termination fee and we will pay you appropriate
2. Booking and Payment You or any member of your party, may cancel your holiday at any time compensation if this has affected your enjoyment of your holiday.
We will, however, not be liable if there are any unforeseeable or
When a booking is made, the ‘lead name’ on the booking provided the cancellation is made by the person signing the booking unavoidable actions of a third party not connected with our travel
guarantees that he or she is 18 or over and has the authority and form and is communicated to us in writing via the office who made services, or there were unavoidable or extraordinary circumstances,
accepts on behalf of the party the terms of these booking conditions your original booking. You must pay cancellation charges to cover or the lack of conformity is due to a traveller in the party. We accept
and pays the deposit indicated in the brochure and as confirmed our administration costs and to compensate for the risk of us not responsibility for the acts and/or omissions of our employees,
in the pre-contract information. After we receive your booking and reselling the holiday. If the holiday is resold a refund will be made. Your agents and suppliers except where they lead to death, injury or
all appropriate payments, if the arrangements you wish to book are cancellation will take effect from the date on which we or our agent illness. Our liability in all cases shall be limited to a maximum of
available, we will send you or your booking agent a confirmation receive your written confirmation of your cancellation. You must also twice the value of the original holiday cost (not including insurance
invoice within 14 days. This confirmation will include any special return any tickets or vouchers you have received. A reduction in room premiums and amendment charges). We accept responsibility
requests we have agreed. All monies paid to your booking agent are occupancy may increase the charges for the remaining passengers for death, injury, or illness caused by the negligent acts and/or
held by them on your behalf until we issue our confirmation invoice, by the application of supplements for low occupancy of rooms. Where omissions of our employees or agents together with our suppliers
TRADING CHARTER & BOOKING CONDITIONS
thereafter your booking agent holds the money on our behalf. A bought in supplies, such as ferries, hotel accommodation etc have and sub-contractors, servants and/or agents of the same whilst
binding agreement will come into existence between us when we been bought in on your behalf, and where the terms and conditions acting within the scope of, or during their employment in the
dispatch this invoice to the ‘lead name’ or your booking agent. of the supplier are non-refundable, these products will be charged to provision of your holiday. We will accordingly pay to our clients
Please check the confirmation carefully to ensure all the information you at the full retail rate. If this applies, the non-refundable items will be such damages as might have been awarded in such circumstances
is correct. This contract is governed by English Law, and the deducted from your holiday costs and the following scale of charges will under English Law. In respect of carriage by air, sea, tunnel and
jurisdiction of the English Courts. Single occupancy of rooms, when be applied to the remainder: rail and the provision of accommodation our liability in all cases
available, may be subject to a supplementary charge and these will Scale of Cancellation Charges will be limited in the manner provided by the relevant international
be shown in the brochure. You can book by paying a deposit for Coach holidays convention.
each person named on the booking, but our commitment is always
conditional upon the balance being paid as below. Period before departure Amount of cancellation If we make any payment to you or any member of your party for
death or personal injury or illness, you will be asked to assign to us
Deposit 2 day breaks £40.00 per person within which written Charge as a % of total or our insurers the rights you may have to act against the person or
Deposit all coach holidays £75.00 per person cancellation of package price package cost. organisation responsible for causing the death, personal injury or
is received
Deposit Channel Island holidays £200.00 per person More than 42 days Deposit only illness. This clause does not apply to any separate contracts that
The balance of the price of your holiday must be paid at least 4 weeks 42 - 35 days 40% or Deposit, if greater you may enter for excursions or activities during or outside of your
(subject to hotel conditions, maybe earlier) before your departure. If 34 - 28 days 60% holiday. If you or any member of your party suffer death, illness or
you book within our balance due period, you will need to pay the total 27 - 14 days 80% injury whilst overseas arising out of an activity which does NOT form
holiday cost at the time of booking. If the balance is not paid in time, 13 - 1 days 100% part of your holiday, we may offer guidance and where legal action
we reserve the right to cancel your holiday, retain your deposit, and Departure day or later including Total package cost is contemplated and you want our assistance, you must obtain our
apply the cancellation charges set out in the paragraph below. The voluntary termination during written consent prior to any proceedings (We limit the cost of our
date of cancellation will normally be the date we receive your written the package. assistance to you or your party to £5,000 per party).
confirmation that you intend to cancel or 15 days after the balance 11. If you have a complaint
due date, whichever comes first. Where optional items are purchased Channel Islands Holidays If you have a problem during your holiday, please inform your Tour
as part of the holiday, these are payable on the balance due date Amount of cancellation Manager, your driver or the relevant supplier/resort representative
except where items, such as theatre tickets, have been specifically Period before departure within Charge as a % of total immediately who will endeavour to put things right. If your complaint
purchased for you. In this case the cost will be payable at a separate which written cancellation of package cost. cannot be completely resolved locally, you must complete a
date notified to you and will not normally be refunded unless we package price is received Holiday Report Form which can be obtained by your driver or local
obtain a refund from the supplier we use. More than 56 days Deposit only representative, which you should keep. Our contact number, for
3. Single Occupancy 56 - 43 days 30% or Deposit, if greater unresolved complaints will be our office number on 01934 415000
Single occupancy of rooms, when available, may be subject to a 42 - 29 days 60% (open in office hours). If you remain dissatisfied, please follow this
supplementary charge and these will be shown in the brochure. 28 - 7 days 90% up within 14 days of your return home by writing to Bakers Dolphin
However these charges may vary once we have exceeded the Less than 7 days 100% Coach Travel giving your original booking reference number and
available rooms within our initial allocation from the hotel. Departure day or later including Total package cost all other relevant information, including the reference of the Holiday
Where we state ‘no single room supplement’ this is only applicable voluntary termination during Report Form. It is therefore a condition of this contract that you
for the number of single rooms we have secured from a particular the package. communicate any problem to the supplier of the services in question
hotel, once this allocation of rooms has been exceeded we may You may cancel your holiday without paying any termination fee AND to our representative whilst in resort and obtain a written
be able to secure further single or sole use rooms at an additional before the start of the holiday, in the event of unavoidable and report form. If you fail to follow this simple procedure, we cannot
charge. Any applicable additional charges will be advised to you by extraordinary circumstances occurring at the place of destination or its accept responsibility as we have been deprived of the opportunity
a member of our reservations team at the time of booking and in immediate vicinity, for instance, if there are serious security problems to investigate and rectify the problem. Should you wish to pursue
writing on your confirmation & invoice. at the destination which are likely to affect the package. the complaint further, BCH ABTOT have an Alternative Dispute
Resolution scheme and full details are available from them. Please
4. Brochure Accuracy 9.Alterations to your holiday by us contact them at ABTOT 69 Leadenhall Street London EC3A 2BG.
Although Bakers Dolphin make every effort to ensure the accuracy We hope that we will not have to make any change to your holiday 12. Our Coaches
of the brochure information and pricing, regrettably errors do but, because our holidays are planned many months in advance,
sometimes occur. You must therefore ensure you check the price we sometimes do need to make minor changes. We reserve the We will always use our reasonable endeavours to provide a
and all other details of your holiday with us at the time of booking right to do this at any time. We will let you or your booking agent coach to the specification in our brochure or advert but reserve
and when you receive our confirmation invoice. know about any important changes as soon as possible, including the right to substitute an alternative vehicle should there be
unforeseen circumstances. There is a seating plan but, in some
5. Our Pricing Policy the minimum number of passengers required on the trip. If after cases, operational reasons may require a coach with a different
Bakers Dolphin endeavour to ensure that the most up to date and booking, and before departure, we make a major change to your configuration. We reserve the right to alter a coach seating plan and
correct prices are shown in our brochure. Occasionally, an incorrect holiday, you will have the option of withdrawing from the holiday allocate seats other than those booked. Single passengers may
price may be shown, due to an error. When we become aware of any without penalty or transferring to another holiday without any be required to share a double seat with other single passengers.
such error, we will endeavour to notify you at the time of booking (if charge. In either case, we will pay you compensation, according When your booking is confirmed, you will be offered the best seats
we are then aware of the mistake) or as soon as reasonably possible. to the scale set below. A major change includes the time of your that are available at that time. If you feel that you require two seats,
We reserve the right to cancel the booking if you do not wish to accept departure or return time by more than 12 hours, a change in then these must be booked and paid for in advance, at the time of
the price which is applicable to the holiday. Local Authorities in many departure point, location of resort or type of hotel, a change in cross booking. If you fail to do this and it transpires that the seat allocated
towns and cities throughout Europe have introduced new tourist channel travel, or specification of the coach. If we tell you about to you is insufficient for your needs and there is no alternative
taxes which must be paid directly to the hotel by all guests in person. any of these changes after we have confirmed your holiday booking seating available, then you will be refused access to the coach and
These taxes are not included in our prices, but we will notify you when (other than force majeure), you may either: any payments made will be liable to forfeiture.
applicable. - accept the new arrangements offered by us; or Specific seats will not be allocated on coaches operating a feeder
Holiday prices include all travel, hotel accommodation and meals - accept a replacement holiday from us of equivalent or similar service between joining points and main holiday departure points or
as specified in the holiday description and VAT payable in the UK standard and price (at the date of the change), if we can offer you on coaches that carry out transfers between airports, seaports etc
where applicable. The price of the holiday will not be subjected to one; or 13. Hotel facilities
any surcharges except those arising from exchange rate changes, - cancel your holiday with us and receive a full refund of all monies.
transportation including the price of fuel, air & ferry operator fares Some hotel facilities and entertainment may be withdrawn for
and tolls, embarkation or disembarkation fees at terminals, duties Either way, we will pay you compensation, using the Compensation routine maintenance or be subject to seasonal availability and
and taxes (including the rate of VAT). Even in these cases we will table shown, provision of the facilities cannot be guaranteed. Single occupancy of
absorb the cost equivalent to cost of the first 2% of the holiday price. Period before departure in rooms may be subject to a supplementary charge.
Amounts more than this plus £1 administration fee and Travel Agents which significant change is 14. Health and Safety
commission will be surcharged to you. If this means the total cost of notified to you or your agent Amount per person In some foreign countries, standards of infrastructure, safety and
the holiday increases by more than 8% then you are entitled to cancel hygiene may be lower than those to which we are accustomed in
your holiday and receive a full refund of all monies paid except any More than 28 days Nil the UK. You should therefore exercise greater care for your own
insurance premium and amendment charges. We will communicate 15 to 27 days £15 protection. There may be countries that we visit that have special
the options with you either through email or letter, with a reminder 8 to 14 days £20 medical requirements for tourists. These regulations are subject
if necessary. If you exercise the right to cancel, we must receive 0 to 7 days £25 to change and our clients are responsible for complying with entry
74 TO BOOK CALL US ON 01934 415 000 OR VISIT www.bakersdolphin.com