Page 75 - Bakers Dolphin

and current health requirements. If you are not sure of the health 16. Special requests cause damage or injury to others or affect their enjoyment of
requirements for the country you are visiting, you are advised to All special needs and requests, if agreed, should be entered their holiday or which could damage property, we have the right
check with your own GP before travelling. You are also advised on the booking form and be included in the confirmation of the to terminate your contract with us and we will have no further
to refer to the Department of Health leaflet “Health Advice for holiday. These cannot be guaranteed except where confirmed liability or obligation to you. The coach driver/representative,
Travellers”. as part of our holiday commitment to you and are detailed on ship’s captain, or authorised official is entitled to refuse you
Some people may be at risk from discomfort or deep vein your holiday booking confirmation. We are keen to ensure that boarding if in their reasonable opinion you are unacceptably
thrombosis (DVT) if they remain immobile on a journey for a long we plan the arrangements for your holiday so that special needs under the influence of drink or drugs or you are being violent or
period. If you are planning to undertake a journey of more than and requests can be accommodated as far as possible. If you disruptive. If you are refused boarding on the outward journey,
three hours, you should consult your doctor, if you have ever had will need assistance or may be unable to fully enjoy all aspects we will regard it as a cancellation by you and we will apply TRAVEL INSURANCE
DVT, pulmonary embolism, a family history of clotting conditions, of your holiday you must tell us in advance so that we can cancellation charges. If on your return journey, we have the right
cancer or treatment for cancer, stroke, and heart or lung disease maximise your enjoyment of the holiday. We will need to know to terminate the contract with you. We also request that mobile
or If you have had major surgery in the past three months. if you will need special facilities in the hotel, taking part in the telephones are not used on the coach.
We reserve the right to refuse any booking in the absence of a excursions or have difficulty boarding and travelling on the coach 19. Travel Insurance
doctor’s certificate confirming that you are fit to travel. Where or other means of transport. Before booking your holiday, you We strongly advise that you take out personal travel insurance
we provide comfort stops you are encouraged to walk around. should be sure that you and your party are both physically and for the trip. We have arranged travel insurance with Travel &
Exercise reduces any discomfort, which may be caused by mentally capable of completing the itinerary. If you need advice General Insurance Services Ltd, which is outlined below. You
periods of immobility. or further information either you or your booking agent should may use an alternative insurer, but you must advise us. The
NO SMOKING is allowed on our coaches (including contact 01934 415000. If you will require a special diet please insurance should cover medical and repatriation costs, personal
E-Cigarettes) and we do not allow pets or any other animals, tell us at the time of booking, or as soon as you are medically injury, loss of baggage and cancellation charges. If you do not
although we accommodate registered assistance dogs, but not advised, together with a copy of the diet. have adequate insurance and require our assistance during your
on overseas holidays. 17. Passengers with disabilities holiday, we reserve the right to reclaim from you any medical
15. Travel documents, itineraries, Link points and We want everyone to enjoy our travel arrangements. We are repatriation or other expenses which we may incur on your behalf
passports happy to advise and assist you in choosing a suitable holiday. which would otherwise have been met by insurers. You must
For all Continental holidays, you will require a full 10-year British But, as some of the accommodation and resorts featured may advise us if you use an alternative insurer, the policy number and
24-hour contact number.
Passport (machine readable) valid for a further 6 months after not cater for even minor disabilities, it is important that, when
your holiday. If you do not hold a full British Passport or have booking, you advise us of any disability, specific need or complex 20. Luggage
any doubts about your status as a resident British subject, you need you may have and any special requirements that will make Please restrict your luggage to a suitcase weighing no more than
must check with the Embassies or Consulates of the Countries sure the holiday is suitable. If a passenger requires personal 20kgs per person. We cannot accept responsibility for loss or
to be visited to confirm the Passport or visa requirements assistance (for example, assistance with feeding, dressing, damage to luggage unless through our negligence. Please do
when you book. We cannot accept responsibility if passengers toileting, mobilising) then this passenger must travel with an not leave valuable items in your suitcase when left on the coach.
are not in possession of the correct travel documents. For full able-bodied companion or carer and written confirmation that Please contact us for our policy on mobility scooters.
details on passport requirements, please contact ‘the identity such assistance will be provided for the entirety of the holiday is 21. General Data Protection Regulations
and passport service’ on 0300 222 0000 https://www.gov.uk/ required at the time of booking. Coach drivers/Tour Managers are We comply with the GDPR 2018 Regulations, our data controller
browse/abroad/passports. In relation to holidays in the European unable to provide such assistance. is Stephen Hunt and our data protection policy can be found
Union or a requirement to travel through an EU Member State, Important online at www.bakersdolphin.com or you can request a copy from
you are responsible to ensure that you have any necessary You must tell us if you have an existing medical condition, Bakers Dolphin, 48 Locking Road, Weston super Mare, North
entry documents as required by the EU including any required disability or complex need that may affect your holiday or other Somerset. BS23 3DN.
compliance with the EU’s ‘ETIAS’ system, for more information group members’ enjoyment of it before you book your holiday. 22. Emergency Contact
on which see www.etiasvisa.com. We cannot accept any liability We reserve the right to request a doctor’s certificate confirming
for the consequences of your failure to do so. the passenger is fit to travel. If, in our reasonable opinion, Our emergency contact details are Tel: 07860 433003.
You are responsible for ensuring you are at the correct departure your chosen holiday is not suitable for your medical condition 23. Publication date and details
point, at the correct time and with the correct documents. Bakers or disability, we reserve the right to refuse your booking. You This brochure was printed in the United Kingdom July 2024.
Dolphin Coach Travel reserve the right to modify itineraries to are responsible for bringing with you the proper clothing and
conform with requests from competent authorities both within the equipment, which we advise you about in our printed trip
UK and abroad. information. We want you to enjoy your holiday and will help you
Excursions which are included in the cost of your booking are select an appropriate trip.
detailed on the brochure page and refunds will not be made for 18. Passenger Behaviour
excursions not taken. Optional excursions booked and paid for We want all our customers to have a happy and carefree holiday.
in resort do not form part of your booking. Admission fees to You are responsible for your behaviour and hygiene and the
buildings may not be included in the price of the holiday, please effect it may have on others. If you or any other member of
check. your party is abusive, disruptive or behaves in a way that could You will not be covered for any directly or indirectly related claims (see note
Our Client Holiday Travel Insurance is available to all eligible passengers travelling on our holidays which is arranged
HEALTH DECLARATION AND HEALTH EXCLUSIONS
HOLIDAY TRAVEL INSURANCE limited regulation by the Prudential Regulation Authority and the Financial Conduct Authority. AWP Assistance UK Ltd comply with the following: • You were aware they had undiagnosed medical condition(s) for which they
by Travel & General Insurance Services Limited in conjunction with Wrightsure Services (Hampshire) Limited, and
at the end of this section) arising from the health of a travelling companion,
It is very important that you read the following:
underwritten by AWP P&C SA and is administered in the UK by Allianz Assistance. Allianz Assistance is a trading
someone you were going to stay with, a close relative or a business associate if
For UK travel only - If you are only travelling within the UK, Channel Islands
name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France and the United Kingdom and subject to
at the time your policy was issued:
or Isle of Man during your journey, it is a condition of this policy that you can
and Wrightsure Services (Hampshire) Ltd are authorised and regulated by the Financial Conduct Authority (FCA).
were awaiting tests, investigations or the results of these;
1. You are fit to travel and undertake your planned journey.
Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange general insurance contracts. You
• You were aware that their medical condition(s) were unstable, were likely
2. Following any claim investigation, your doctor confirms they would have
can check these details online using the Financial Services Register (accessible from https://register.fca.org.uk) or by
to get worse in the next 12 months or they had been diagnosed as having a
agreed with or recommended your travel plans when you took out this
contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768.
terminal condition.
insurance, booked your journey or at the time you travelled (whichever is later).
Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday.
Note: Only claims relating to a medical condition where any of the above apply
3. You are not travelling with the purpose of having medical treatment or a
DEMANDS AND NEEDS
will be affected. This includes indirectly related claims. For example, if someone
consultation.
breaks a bone and a doctor confirms it is related to an existing diagnosis of
4. You are not awaiting the outcome of any medical tests or an appointment at
This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no
osteoporosis (brittle bone disease), this would not be covered if we have not
a medical facility for any medical investigations.
excluded medical condition(s), are travelling in countries included within the policy terms and who wish to insure
agreed in writing to cover the osteoporosis.
For travel outside of the UK & All Air & Cruise Holidays - You will not
themselves against unforeseen circumstances/events detailed in the cover section below. Subject to the terms,
SIGNIFICANT EXCLUSIONS
be covered for any claims arising as a direct or indirect result of an existing
conditions and maximum specified sums insured.
medical condition if, in the 12 months before taking out this insurance or
RESIDENCY
IMPORTANT
booking your journey (whichever is later), you:
If you or anyone else named on this policy has not been a resident in the UK
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to
a) Were referred for tests, investigations, treatment or surgery, or were awaiting
provide you with factual information.
the results of any referral
months, before the policy was issued, this policy cannot cover you.
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service
b) Attended or were due to attend a hospital or clinic as an outpatient or
In addition to the above the policy also contains the following main exclusions:
from Allianz Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions
inpatient;
will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy
• Any existing medical conditions unless they have been declared to (where
c) Received treatment or saw a medical practitioner for a medical condition; or
appropriate) and accepted by the insurer.
wording before booking should you wish to examine this in advance.
d) Were prescribed medication.
• Your participation in any organised sports or dangerous activities unless they
Unless the condition(s) has (have) been declared to and accepted by us in for more than 12 months, or if studying or working in the UK for more than 6
have been declared to and accepted by the Insurer.
SUMMARY OF COVER PLEASE SEE THE POLICY WORDING FOR FULL DETAILS OF THE COVER, writing. You should contact the Medical Screening Team by calling • Suicide, self injury or deliberately putting yourself at risk (unless you are trying
LIMITATIONS AND EXCESSES, A SPECIMEN COPY OF WHICH IS AVAILABLE UPON REQUEST. 02392 419063 if: to save another person’s life).
Cover Section Limit Excess i) You need to declare a medical condition. • Travel against the advice of the carrier, any other public transport provider, the
Foreign Office or the World Health Organisation.
ii) You are unsure whether a medical condition needs to be declared or not.
A. Trip Cancellation 1,500 £60* The confidential helpline will be able to confirm if cover can be provided for • Any manual work or hazardous occupation undertaken during the insured trip.
B. Travel Interruption 1,500 £60* your medical condition(s). If you need to make a claim arising from a medical • The bankruptcy / liquidation of the tour operator, travel agent or transportation
company with whom you have booked your trip.
condition that has not been declared and accepted by us, it is unlikely that your
- Extra accommodation sub-limit £500 (but no more than £100 per claim will be paid. Each person insured by us would still be covered for any Examples of these and other conditions and restrictions and what to do if you
day) unrelated medical condition(s) and other sections of cover subject to the terms are unsure about any aspect of an exclusion are contained within your policy
C. Travel Delay £300 Nil and conditions of this policy. information. Full details are contained within your policy information.
(After a minimum delay of 12 complete hrs) You will not be covered if: How to make a claim
- With receipts daily limit £50 • Following any claim investigation, your doctor confirms they would not have All claims should be made direct to Allianz Assistance. Please visit the website
www.azgatravelclaims.com. This will lead you to our online claims notification
- No receipts daily limit £25 agreed with or recommended you travel as planned either when you took out service where claim forms can be obtained immediately via email or by
this insurance, booked your journey or at the time you travelled (whichever
D. Baggage £1,500 £60 is later). downloading directly from the site. Alternatively, please phone and ask for a
claim form or write to: Allianz Assistance Travel Insurance Claims Department,
- High value Items sub-limit £200 • You know you will need medical treatment or a consultation at a medical PO Box 451, Feltham TW13 9EE, telephone 0208 603 9958 or email travel.
facility during your journey.
E. Baggage Delay £100 Nil • You are travelling specifically for the purpose of having surgery, procedures or claims@allianz-assistance.co.uk.
(After a minimum delay of 12 complete hrs) hospital treatment, whether medically necessary or not. Protecting your information
• You had been diagnosed with a terminal illness prior to the date you took out
We will only use your personal details in line with our Privacy Notice. This can
F. Emergency Medical/Dental Cover Abroad £1,000,000 £60 this insurance or booked your trip (whichever is later). be found on our website or is available in hard copy format upon request and
- Dental Care sub-limit £350 If we are unable to cover a medical condition, this will mean that any other you should read this carefully and contact us immediately if you have any
G. Emergency Transport No Limit (reasonable costs) £60 person insured by us will not be able to make a claim arising from the medical queries. Your personal information includes all of the details you have given us
to process your insurance policy (we will not ask for more information than is
condition(s). This may even apply if the person with the medical condition(s)
- Search & Rescue sub-limit £1,000 purchases cover from another provider. necessary). We may share your data with Third Parties for the provision and
H. Personal Liability £1,000,000 £60 Exclusions relating to the health of someone not insured on this policy, but ongoing performance of your insurance policy. Your data may be transferred
outside the UK. All of the personal information you supply to us will be handled
whose health may affect your decision whether to take or continue with your
I. Travel Accident £10,000 in the event of permanent Nil journey: strictly in accordance with the applicable Data Protection regulations and
disablity or death legislation.
J. Travel Services During Your Trip Included Nil Travel insurance from just £26.53 per person* J.N.Baker Ltd. trading as Bakers Dolphin Coach Travel are an appointed
Representative of Travel & General Insurance Services Limited who are
K. Loss of Travel Documents £200 Nil Duration UK Europe authorised and regulated by the FCA (their registration number is 304788)
and which is permitted to advise on and arrange general insurance contracts.
Actual value Up to 3 days £26.53 £65.18 You can check these details online using the Financial Services Register
L. Personal Money £200 £60 Up to 5 days £27.28 £68.30 (accessible from www.fca.org.uk) or by contacting the Financial Conduct
Authority Consumer Helpline on 0800 111 6768.
M. Legal Expenses £25,000 Nil
Up to 6 days £33.02 £80.64 * These insurance prices are valid up until the 31st December 2024 and new
* Excess for trips solely within the UK, Channel Islands or Isle of Man (except Up to 10 days £33.02 £80.64 insurance rates will apply for holidays starting from 1st January 2025.
Cruise Holidays) is reduced to £30. The above is only a summary of the main Up to 12 days £40.07 £97.20 Eligibility: Please note that this travel insurance is only available to UK residents.
cover limits. You should read the rest of the policy for the full terms and conditions.
Cover limits, sub-limits and excesses apply per insured person. * For insurance on cruise holidays, please enquire SHOPS 75
at time of booking.
VISIT US AT OUR TRAVEL
IN WESTON-SUPER-MARE OR BRISTOL