Page 75 - Bakers Dolphin

such body would be relevant to yourself. tell us at the time of booking, or as soon as you are medically 18. Travel Insurance
• the Foreign, Commonwealth and Development Office (“FCDO”, advised, together with a copy of the diet. We strongly advise that you take out personal travel insurance
https://www.gov.uk/travelaware) (applicable to UK residents); Excursions which are included in the cost of your booking are for the trip. We have partnered with a travel insurance provider,
• UK Passport Office (0870 5210410 or https://www.gov.uk/browse/ detailed on the brochure page and refunds will not be made for Wrightsure Services (Hampshire) Limited, which is outlined below.
citizenship. excursions not taken. Optional excursions booked and paid for in You may use an alternative insurer, but you must advise us. The
• Embassies, High Commission and/or Consulates; resort do not form part of your booking. Admission fees to buildings insurance should cover medical and repatriation costs, personal
may not be included in the price of the holiday, please check.
• own doctor. 16. Passengers with disabilities injury, loss of baggage and cancellation charges. If you do not have
adequate insurance and require our assistance during your holiday,
For UK residents booking European travel, you should obtain a we reserve the right to reclaim from you any medical repatriation TRAVEL INSURANCE
UK Global Health Insurance Card (UK GHIC) prior to departure We want everyone to enjoy our travel arrangements. We are or other expenses which we may incur on your behalf which would
unless you are able to rely upon an existing European Health happy to advise and assist you in choosing a suitable holiday. It otherwise have been met by insurers. You must advise us if you
Insurance Card (EHIC). For travel to Norway, Iceland, Liechtenstein is important that, when booking, you advise us of any disability, use an alternative insurer, the policy number and 24-hour contact
and Switzerland, UK GHIC and EHIC cannot be used for medical specific need or complex need you may have and any special number.
requirements that will make sure the holiday is suitable. If a
treatment. Passengers to these destinations should obtain 19. Single Occupancy
comprehensive medical insurance prior to departure, including passenger requires personal assistance (for example, assistance
cover for emergency medical treatment and associated costs. with feeding, dressing, toileting, mobilising) then this passenger Single occupancy of rooms, when available, may be subject to a
supplementary charge and these will be shown in the brochure.
must travel with an able-bodied companion or carer and written
We do not accept any responsibility if you cannot travel or incur any confirmation that such assistance will be provided for the entirety However these charges may vary once we have exceeded the
other loss because you have not complied with any entry, passport, of the holiday is required at the time of booking. Coach drivers/Tour available rooms within our initial allocation from the hotel.
visa, immigration requirements or health formalities. You agree to Managers are unable to provide such assistance.
reimburse us in relation to any fines or other losses which we incur 20. Luggage
because of your failure to comply with any entry passport, visa, IMPORTANT Please restrict your luggage to a suitcase weighing no more than
immigration requirements or health formalities. You must tell us if you have an existing medical condition, disability 20kgs per person. We cannot accept responsibility for loss or
You are responsible for ensuring you are at the correct departure or complex need that may affect your holiday or other group damage to luggage unless through our negligence. Please do not
point, at the correct time and with the correct documents. Bakers members’ enjoyment of it before you book your holiday. We reserve leave valuable items in your suitcase when left on the coach. Please
Dolphin Coach Travel reserve the right to modify itineraries to the right to request a doctor’s certificate confirming the passenger is contact us for our policy on mobility scooters.
conform with requests from competent authorities both within the fit to travel. If, in our reasonable opinion, your chosen holiday is not 21. Conditions of Suppliers
UK and abroad. suitable for your medical condition or disability, we reserve the right Many of the services which make up your holiday are provided by
to refuse your booking. You are responsible for bringing with you the
15. Special requests proper clothing and equipment, which we advise you about in our independent suppliers. Those suppliers provide these services in
All special needs and requests, if agreed, should be entered on the printed trip information. We want you to enjoy your holiday and will accordance with their own terms and conditions which will form part
booking form and be included in the confirmation of the holiday. help you select an appropriate trip. of your contract with us. Some of these terms and conditions may
These cannot be guaranteed except where confirmed as part of our 17. Passenger Behaviour limit or exclude the supplier's liability to you, usually in accordance
holiday commitment to you and are detailed on your holiday booking We want all our customers to have a happy and carefree holiday. with applicable International Conventions. Copies of the relevant
confirmation. We are keen to ensure that we plan the arrangements parts of these terms and conditions are available on request from us
for your holiday so that special needs and requests can be You are responsible for your behaviour and hygiene and the effect or the supplier concerned.
accommodated as far as possible. If you will need assistance or it may have on others. If you or any other member of your party is 22. Advanced Passenger Information
may be unable to fully enjoy all aspects of your holiday you must abusive, disruptive or behaves in a way that could cause damage A number of Governments are introducing new requirements for our
tell us in advance so that we can maximise your enjoyment of the or injury to others or affect their enjoyment of their holiday or which suppliers to provide personal information about all travellers to the
holiday. We will need to know if you will need special facilities in the could damage property, we have the right to terminate your contract Authorities prior to travellers arriving at the destination. The data
hotel, taking part in the excursions or have difficulty boarding and with us and we will have no further liability or obligation to you. The will be collected either at the time of or after a booking is made.
travelling on the coach or other means of transport. Before booking coach driver/representative, ship's captain, or similar, authorised Where we collect this data, we will treat it in accordance with our
your holiday, you should be sure that you and your party are both official is entitled to refuse you boarding if in their reasonable Privacy Policy.
physically and mentally capable of completing the itinerary. If you opinion you are unacceptably under the influence of drink or drugs 23. Emergency Contact
need advice or further information either you or your booking agent or you are being violent or disruptive. If you are refused boarding Our emergency contact details are - Tel: 07860 433003.
should contact 01934 415000 If you will require a special diet please on the outward journey, we will regard it as a cancellation by you 24. Publication Date
and we will apply cancellation charges. If on your return journey, we
have the right to terminate the contract with This brochure was printed in the United Kingdom August 2025.
you. We also request that mobile telephones
Our Client Holiday Travel Insurance is available to all eligible passengers travelling on our holidays which is arranged
HOLIDAY TRAVEL INSURANCE Conduct Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange general insurance It is very important that you read the following: end of this section) arising from the health of a travelling companion, someone you
are not used on the coach.
by Wrightsure Services (Hampshire) Limited,and underwritten by AWP P&C SA and is administered in the UK by Allianz
Assistance. Allianz Assistance is a trading name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France
and the United Kingdom and subject to limited regulation by the Prudential Regulation Authority and the Financial Conduct
Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and regulated by the Financial
HEALTH DECLARATION AND HEALTH EXCLUSIONS
You will not be covered for any directly or indirectly related claims (see note at the
contracts. You can check these details online using the Financial Services Register (accessible from https://register.fca.org.
were going to stay with, a close relative or a business associate if at the time your
For UK, Channel Islands and the Isle of Man trips only (except Air & Cruise
uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.
policy was issued:
Holidays) You will not be covered under this policy for any claims arising as a
Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday.
• You were aware they had undiagnosed medical condition(s) for which they were
direct or indirect of any pre-existing medical condition, unless you can comply with
awaiting tests, investigations or the results of these;
DEMANDS AND NEEDS
the following:
• You were aware that their medical condition(s) were unstable, were likely to get
1. You are fit to travel and undertake your planned trip when you take out this policy,
Bakers Dolphin Coach Client Holiday Travel Insurance is typically suitable for travel customers who wish to insure
worse in the next 12 months or they had been diagnosed as having a terminal
themselves for medical emergencies, delayed or missed departures, cancellation, interruptions, lost, stolen or delayed
book your trip or at time you travel (whichever is later).
condition.
possessions, personal accident and personal liability. The level of cover may vary depending on where you travel (whether
2. Following any claim investigation, your doctor confirms they would have agreed
in your country of residence or abroad). Travel insurance does not cover you for everything and you should enquire to make
with or recommended your travel plans when you took out this policy, booked your Note: Only claims relating to a medical condition where any of the above apply will
be affected. This includes indirectly related claims. For example, if someone breaks
sure it provides the cover you need.
journey or at the time you travelled (whichever is later).
a bone and a doctor confirms it is related to an existing diagnosis of osteoporosis
IMPORTANT
3. You are not travelling for the purpose of having medical treatment or a
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide
consultation during your trip.
cover the osteoporosis.
you with information.
SIGNIFICANT EXCLUSIONS
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from
of any tests or investigations when you take out this policy or book your trip
RESIDENCY
Allianz Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will be
(whichever is later).
If you or anyone else named on this policy has not been a resident in the UK for
forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before
For travel outside of the UK & All Air & Cruise Holidays - You will not be covered
more than 12 months, or if studying or working in the UK for more than 6 months,
booking should you wish to examine this in advance. 4. You are not awaiting any medical tests, investigations or surgery, or the outcome (brittle bone disease), this would not be covered if we have not agreed in writing to
for any claims arising as a direct or indirect result of an existing medical condition if,
before the policy was issued, this policy cannot cover you.
SUMMARY OF COVER PLEASE SEE THE POLICY WORDING FOR FULL DETAILS OF THE COVER, in the 12 months before taking out this insurance or booking your journey (whichever In addition to the above the policy also contains the following main exclusions:
is later), you:
LIMITATIONS AND EXCESSES, A SPECIMEN COPY OF WHICH IS AVAILABLE UPON REQUEST. a) were prescribed medication; • Any existing medical conditions unless they have been declared to (where
Cover Section Limit Excess b) received treatment or consulted a doctor or other medical practitioner for any appropriate) and accepted by the insurer.
A. Trip Cancellation £3,000 £75 (Nil in medical condition; • Your participation in any organised sports or dangerous activities unless they have
been declared to and accepted by the Insurer.
respect of loss c) attended a hospital or clinic as an outpatient or inpatient;
of deposit) d) were referred for tests, investigations, treatment or surgery, or were awaiting the • Suicide, self injury or deliberately putting yourself at risk (unless you are trying to
save another person’s life).
B. Travel Interruption £3,000 £75 results of any referral • Travel against the advice of the carrier, any other public transport provider, the
- Extra accommodation sub-limit £500 (but no more than £100 e) had any symptoms of an undiagnosed medical condition or have had a terminal Foreign Office or the World Health Organisation.
illness; unless you told us inwriting about the pre-existing medical condition and
per day) we have agreed in writing to cover it. • Any manual work or hazardous occupation undertaken during the insured trip.
- Trip Curtailment Up to the above section limit Unless the condition(s) has (have) been declared to and accepted by us in writing. • The bankruptcy / liquidation of the tour operator, travel agent or transportation
company with whom you have booked your trip.
You should contact the Medical Screening Team by calling 02392 419063 if:
- Early/Delayed Return Up to the above section limit i) You need to declare a medical condition. Examples of these and other conditions and restrictions and what to do if you
- Trip Continuation Up to the above section limit ii) You are unsure whether a medical condition needs to be declared or not. are unsure about any aspect of an exclusion are contained within your policy
information. Full details are contained within your policy information.
- Extended Stay Up to the above section limit The confidential helpline will be able to confirm if cover can be provided for your How to make a claim
medical condition(s). If you need to make a claim arising from a medical condition
C. Travel Delay £300 Nil that has not been declared and accepted by us, it is unlikely that your claim will be All claims should be reported directly to Allianz by calling their dedicated claims line
on 0208 666 9233 (lines are open between the hours of 08:00 hrs & 18:00 Mondays
(Under section benefit 1. a minimum delay paid. Each person insured by us would still be covered for any unrelated medical to Fridays, excluding Bank Holidays).
condition(s) and other sections of cover subject to the terms and conditions of this
period of 12 complete hrs and the following policy. Protecting your information
daily limits apply) You will not be covered if: We will only use your personal details in line with our Privacy Notice. This can be
- With receipts daily limit £50 • Following any claim investigation, your doctor confirms they would not have found on our website or is available in hard copy format upon request and you
should read this carefully and contact us immediately if you have any queries. Your
- No receipts daily limit £25 agreed with or recommended you travel as planned either when you took out this personal information includes all of the details you have given us to process your
insurance, booked your journey or at the time you travelled (whichever is later).
D. Baggage £1,500 £75 • You know you will need medical treatment or a consultation at a medical facility insurance policy (we will not ask for more information than is necessary). We may
share your data with Third Parties for the provision and ongoing performance of
- High value Items sub-limit £200 during your journey. your insurance policy. Your data may be transferred outside the UK. All the personal
E. Baggage Delay £100 Nil • You are travelling specifically for the purpose of having surgery, procedures or information you supply to us will be handled strictly in accordance with the applicable
Data Protection regulations and legislation.
hospital treatment, whether medically necessary or not.
(after a minimum delay of 12 complete hrs) • You had been diagnosed with a terminal illness prior to the date you took out this Bakers Dolphin Coach Travel is an appointed Representative of Wrightsure Services
F. Emergency Medical/Dental Cover Abroad £1,000,000 £75 insurance or booked your trip (whichever is later). (Hampshire) Limited who are authorised and regulated by the FCA (their registration
- Dental Care sub-limit £350 If we are unable to cover a medical condition, this will mean that any other person number is 311394) and which is permitted to advise on and arrange general
insurance contracts.
G. Emergency Transport No Limit (reasonable costs) £75 insured by us will not be able to make a claim arising from the medical condition(s). You can check these details online using the Financial Services Register
This may even apply if the person with the medical condition(s) purchases cover
- Search & Rescue sub-limit £1,000 from another provider. (accessible from www.fca.org.uk) or by contacting the Financial Conduct Authority
H. Personal Liability £1,000,000 £75 Exclusions relating to the health of someone not insured on this policy, but whose Consumer Helpline on 0800 111 6768.
Should you have personal circumstances, for which you may need additional support
health may affect your decision whether to take or continue with your journey:
I. Travel Accident £10,000 in the event of Nil or accommodations, please let us know and we will do our best to support you.
permanent disability or death These could include issues with sight, hearing impairments, capability restrictions,
J. Travel Services During Your Trip Included Nil Travel insurance from just £35.00 per person* welfare/health issues or anything else you feel is important for us to know about.
If our chosen insurance provider, Wrightsure Services (Hampshire) Limited are
K. Loss of Travel Documents Nil Duration UK Europe unable to offer you the travel insurance cover you require, or your premium is higher
than you expected because you have serious medical conditions, you may be able
- Emergency replacement costs £200 Up to 3 days £35.00 £71.00 to get help by accessing the Money and Pensions Service travel directory or by
- Remaining value of lost passport Actual value calling 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).
Please note: The insurance information (including premiums) as detailed above,
L. Personal Money £200 £75 Up to 5 days £36.00 £88.00 is correct at time of publication (April 2025) and may be subject to change. Details
M. Legal Expenses £25,000 Nil 6 to 10 days £44.00 £88.00 of any changes to our current insurance arrangements, as detailed above, will be
provided at the time of booking.
* The above Policy is only a summary of the main cover limits. You should read Conduct Authority Consumer Helpline on 0800 111 6768.
the rest of the policy for the full terms and conditions. Cover limits, sub-limits and 11 to 17 days £72.00 £138.00 *These Insurance prices are valid up until the 31st December 2025, and new
excesses apply per insured person. insurance rates will apply for holidays starting from 1st January 2026.
Eligibility: Please note that this travel insurance is only available to UK residents.