Page 50 - Bakers Dolphin

Bonded Coach Holidays Group - Trading Charter all monies paid except any insurance premium and amendment IMPORTANT NOTE Compensation will not be payable if the
J. N. Baker Ltd trading as Bakers Dolphin, 48 Locking Road, charges. We will communicate the options with you either through holiday is cancelled because the number of persons booked is less
Weston-super-Mare, North Somerset BS23 3DN. email or letter, with a reminder if necessary. If you exercise the right than the number required, or for events beyond our control, which
OUR TRADING CHARTER WITH YOU to cancel, we must receive written notice within 20 days of the date include: war, threat of war, riots, civil disturbances, terrorist activity
and its consequences, industrial disputes, natural and nuclear
of the surcharge invoice. The currency exchange rate used in the
1. Financial Protection holiday costings are based on rates as at April 2024. disasters, fire, epidemics, health risks and pandemics, unavoidable
Your contract is with J.N.Baker Ltd, trading as Bakers Dolphin and unforeseeable technical problems with transport for reasons
Coach Travel, 48 Locking Road, Weston super Mare, North 6. If you change your booking beyond our control or that of our suppliers; hurricanes and other
Somerset. BS23 3DN. When you book a holiday with us, which If, after our confirmation has been issued, you wish to change to actual or potential severe weather conditions and any other similar
does not include a flight, the money you pay us for the booking another of our holidays or change departure date, we will do our events. You are also advised to check with The Foreign and
will be protected by Bonded Coach Holidays (BCH) and the utmost to make the changes, but we cannot guarantee to do so. Commonwealth Office Advice Unit regularly at www.fco.gov.uk/
Association of Bonded Travel Organisers Trust Limited (ABTOT), However, notification must be received in writing at our offices travel prior to travel.
this is a Government approved consumer protection scheme. The from the person who signed the booking form, at least 6 weeks All holidays operate if the minimum number of participants is met.
scheme will also ensure your repatriation in the event the company before departures. This must be accompanied by a payment However, in no case will we cancel your holiday less than 4 weeks
becomes insolvent. Our Trading Charter and Booking Conditions of £25 to cover our administrative costs, plus costs we incur in before the scheduled departure date, except where you have
set out clearly and simply the responsibility we have to you and in making the amendment. Alterations cannot be made within 6 failed to pay the final balance or because of force majeure (force
turn, you have with us, when a contract is made. Please see the weeks of departure and any such request for an alteration will be majeure means an event which we or the suppliers of the services
Consumer Guarantee at www.bch-uk.org. There is no financial treated as a cancellation of the original booking and will be subject in question could not foresee or avoid and is therefore beyond our
protection if you purchase just transport or accommodation-only to the cancellation charges set out in paragraph below. Some control).
from us. We fully comply with the Package Travel and Linked arrangements cannot be changed without paying a cancellation
Travel Arrangements Regulations 2018. The combination of travel charge of up to 100% of the ticket cost. 10. Our responsibility to you
services offered to you is a package holiday within the meaning of 7. Transferring your booking We accept responsibility for ensuring the holiday which you book
the Regulations. Therefore, you will benefit from all rights applying You can transfer your booking to somebody else, but the person with us is supplied as described in our publicity material and the
to package holidays. Bakers Dolphin Coach Travel will be fully must satisfy all the conditions of the holiday and you must inform services offered reach a reasonable standard and if you are in
responsible for the proper performance of the holiday and providing us either by letter or email no less than 7 days before departure. difficulty, we will assist you. If any part of our holiday contract
assistance if you are in difficulty. Your key rights will be in the This transfer will cost £25 plus reasonable costs to make the is not provided as promised, you may terminate the contract
details of the tour which will be provided prior to booking. transfer. You will remain responsible for ensuring payment before without paying a termination fee and we will pay you appropriate
2. Booking and Payment the balance due date. This is in addition to (and does not affect) the compensation if this has affected your enjoyment of your holiday.
When a booking is made, the ‘lead name’ on the booking separate liability of the transferee to us. We will, however, not be liable if there are any unforeseeable
guarantees that he or she is 18 or over and has the authority 8. If you need to cancel your holiday or unavoidable actions of a third party not connected with our
and accepts on behalf of the party the terms of these booking You or any member of your party, may cancel your holiday at travel services, or there were unavoidable or extraordinary
conditions and pays the deposit indicated in the brochure and any time provided the cancellation is made by the person signing circumstances, or the lack of conformity is due to a traveller in
as confirmed in the pre-contract information. After we receive the booking form and is communicated to us in writing via the the party. We accept responsibility for the acts and/or omissions
your booking and all appropriate payments, if the arrangements office who made your original booking. You must pay cancellation of our employees, agents and suppliers except where they lead
you wish to book are available, we will send you or your booking charges to cover our administration costs and to compensate for to death, injury or illness. Our liability in all cases shall be limited
agent a confirmation invoice within 14 days. This confirmation will the risk of us not reselling the holiday. If the holiday is resold a to a maximum of twice the value of the original holiday cost (not
include any special requests we have agreed. All monies paid to refund will be made. Your cancellation will take effect from the date including insurance premiums and amendment charges). We
your booking agent are held by them on your behalf until we issue on which we or our agent receive your written confirmation of your accept responsibility for death, injury, or illness caused by the
our confirmation invoice, thereafter your booking agent holds the cancellation. You must also return any tickets or vouchers you have negligent acts and/or omissions of our employees or agents
money on our behalf. A binding agreement will come into existence received. A reduction in room occupancy may increase the charges together with our suppliers and sub-contractors, servants and/or
between us when we dispatch this invoice to the ‘lead name’ or for the remaining passengers by the application of supplements for agents of the same whilst acting within the scope of, or during their
your booking agent. Please check the confirmation carefully to low occupancy of rooms. Where bought in supplies, such as ferries, employment in the provision of your holiday. We will accordingly
ensure all the information is correct. This contract is governed by hotel accommodation etc have been bought in on your behalf, and pay to our clients such damages as might have been awarded in
English Law, and the jurisdiction of the English Courts. where the terms and conditions of the supplier are non-refundable, such circumstances under English Law. In respect of carriage by
Single occupancy of rooms, when available, may be subject to a these products will be charged to you at the full retail rate. If this air, sea, tunnel and rail and the provision of accommodation our
supplementary charge and these will be shown in the brochure. applies, the non-refundable items will be deducted from your liability in all cases will be limited in the manner provided by the
You can book by paying a deposit for each person named on holiday costs and the following scale of charges will be applied to relevant international convention.
the booking, but our commitment is always conditional upon the the remainder: If we make any payment to you or any member of your party for
balance being paid as below. Scale of Cancellation Charges death or personal injury or illness, you will be asked to assign to us
Deposit 2 day breaks £40 per person Coach holidays or our insurers the rights you may have to act against the person or
organisation responsible for causing the death, personal injury or
Deposit all coach holidays £75.00 per person Period before departure within Amount of cancellation illness. This clause does not apply to any separate contracts that
Deposit for cruise holidays may vary, please enquire which written cancellation of Charge as a % of total you may enter for excursions or activities during or outside of your
at time of booking package price is received package cost. holiday. If you or any member of your party suffer death, illness or
injury whilst overseas arising out of an activity which does NOT
The balance of the price of your holiday must be paid at least More than 42 days Deposit only form part of your holiday, we may offer guidance and where legal
6-8 weeks before your departure (subject to change due to hotel 42 - 35 days 40% or Deposit, if greater action is contemplated and you want our assistance, you must
conditions on Christmas & New Year holidays.) If you book within 34 - 28 days 60% obtain our written consent prior to any proceedings (We limit the
our balance due period, you will need to pay the total holiday 27 - 14 days 80% cost of our assistance to you or your party to £5,000 per party)
cost at the time of booking. If the balance is not paid in time, we 13 - 1 days 100%
reserve the right to cancel your holiday, retain your deposit, and Departure day or later including Total package cost 11. If you have a complaint
apply the cancellation charges set out in the paragraph below. voluntary termination during If you have a problem during your holiday, please inform your Tour
The date of cancellation will normally be the date we receive your the package. Manager, your driver or the relevant supplier/resort representative
written confirmation that you intend to cancel or 15 days after the immediately who will endeavour to put things right. If your complaint
balance due date, whichever comes first. Where optional items are Channel Islands Holidays cannot be completely resolved locally, you must complete a
purchased as part of the holiday, these are payable on the balance Holiday Report Form which can be obtained by your driver or local
due date except where items, such as theatre tickets, have been Period before departure within Amount of cancellation representative, which you should keep. Our contact number, for
specifically purchased for you. In this case the cost will be payable which written cancellation of Charge as a % of total unresolved complaints will be our office number on 01934 415000
at a separate date notified to you and will not normally be refunded package price is received package cost. (open in office hours). If you remain dissatisfied please follow this
unless we obtain a refund from the supplier we use. More than 56 days Deposit only up within 14 days of your return home by writing to Bakers Dolphin
3. Single Occupancy 56 - 43 days 30% or Deposit, if greater Coach Travel giving your original booking reference number
Single occupancy of rooms, when available, may be subject to a 42 - 29 days 60% and all other relevant information, including the reference of the
supplementary charge and these will be shown in the brochure. 28 - 7 days 90% Holiday Report Form. It is therefore a condition of this contract
However these charges may vary once we have exceeded the Less than 7 days 100% that you communicate any problem to the supplier of the services
available rooms within our initial allocation from the hotel. Departure day or later including Total package cost in question AND to our representative whilst in resort and obtain
Where we state ‘no single room supplement’ this is only applicable voluntary termination during a written report form. If you fail to follow this simple procedure,
for the number of single rooms we have secured from a particular the package. we cannot accept responsibility as we have been deprived of the
hotel, once this allocation of rooms has been exceeded we may opportunity to investigate and rectify the problem. Should you wish
be able to secure further single or sole use rooms at an additional 9.Alterations to your holiday by us to pursue the complaint further, BCH/ABTOT have an Alternative
charge. Any applicable additional charges will be advised to you by We hope that we will not have to make any change to your holiday Dispute Resolution scheme and full details are available from
a member of our reservations team at the time of booking and in but, because our holidays are planned many months in advance, them. Please contact them at ABTOT 117 Houndsditch London
writing on your confirmation & invoice. we sometimes do need to make minor changes. We reserve the EC3A 7BT.
4. Brochure Accuracy right to do this at any time. We will let you or your booking agent 12. Our Coaches
Although Bakers Dolphin make every effort to ensure the accuracy know about any important changes as soon as possible, including We will always use our reasonable endeavours to provide a
of the brochure information and pricing, regrettably errors do the minimum number of passengers required on the trip. If after coach to the specification in our brochure or advert but reserve
sometimes occur. You must therefore ensure you check the price booking, and before departure, we make a major change to your the right to substitute an alternative vehicle should there be
and all other details of your holiday with us at the time of booking holiday, you will have the option of withdrawing from the holiday unforeseen circumstances. There is a seating plan but, in
and when you receive our confirmation invoice. without penalty or transferring to another holiday without any some cases, operational reasons may require a coach with a
charge. In either case, we will pay you compensation, according
5. Our Pricing Policy to the scale set below. A major change includes the time of your different configuration. We reserve the right to alter a coach
seating plan and allocate seats other than those booked. Single
Bakers Dolphin endeavour to ensure that the most up to date departure or return time by more than 12 hours, a change in passengers may be required to share a double seat with other
and correct prices are shown in our brochure. Occasionally, an departure point, location of resort or type of hotel, a change in single passengers. When your booking is confirmed, you will be
incorrect price may be shown, due to an error. When we become cross channel travel, or specification of the coach. If we tell you offered the best seats that are available at that time. If you feel
aware of any such error, we will endeavour to notify you at the about any of these changes after we have confirmed your holiday that you require two seats, then these must be booked and paid
time of booking (if we are then aware of the mistake) or as soon booking (other than force majeure), you may either: for in advance, at the time of booking. If you fail to do this and
as reasonably possible. We reserve the right to cancel the booking - accept the new arrangements offered by us; or it transpires that the seat allocated to you is insufficient for your
if you do not wish to accept the price which is applicable to the needs and there is no alternative seating available, then you will be
holiday. Local Authorities in many towns and cities throughout - accept a replacement holiday from us of equivalent or similar refused access to the coach and any payments made will be liable
Europe have introduced new tourist taxes which must be paid standard and price (at the date of the change), if we can offer to forfeiture.
directly to the hotel by all guests in person. These taxes are not you one; or
included in our prices, but we will notify you when applicable. - cancel your holiday with us and receive a full refund of all monies. Specific seats will not be allocated on coaches operating a feeder
service between joining points and main holiday departure points or
Holiday prices include all travel, hotel accommodation and meals Either way, we will pay you compensation, using the Compensation on coaches that carry out transfers between airports, seaports etc.
as specified in the holiday description and VAT payable in the UK table shown,
where applicable. The price of the holiday will not be subjected to Period before departure in 13. Hotel facilities
any surcharges except those arising from exchange rate changes, which significant change is Some hotel facilities and entertainment may be withdrawn for
transportation including the price of fuel, air & ferry operator fares notified to you or your agent Amount per person routine maintenance or be subject to seasonal availability and
and tolls, embarkation or disembarkation fees at terminals, duties More than 28 days Nil provision of the facilities cannot be guaranteed. Single occupancy
and taxes (including the rate of VAT). Even in these cases we will 15 to 27 days £15 of rooms may be subject to a supplementary charge.
absorb the cost equivalent to cost of the first 2% of the holiday 8 to 14 days £20 14. Health and Safety
price. Amounts more than this plus £1 administration fee and 0 to 7 days £25 In some foreign countries, standards of infrastructure, safety and
Travel Agents commission will be surcharged to you. If this means hygiene may be lower than those to which we are accustomed in
the total cost of the holiday increases by more than 8% then you the UK. You should therefore exercise greater care for your own
are entitled to cancel your holiday and receive a full refund of protection. There may be countries that we visit that have special
50 Christmas Breaks To book call us on 01934 41 5000 or visit www.bakersdolphin.com