Page 51 - Bakers Dolphin

Bonded Coach Holidays Group - Trading Charter 6. If you change your booking number required, or for events beyond our control, which include: Some people may be at risk from discomfort or deep vein thrombosis 16. Special requests 18. Passenger Behaviour
J.N.Baker Ltd trading as Bakers Dolphin, 48 Locking Road, Weston- If, after our confirmation has been issued, you wish to change to war, threat of war, riots, civil disturbances, terrorist activity and its (DVT) if they remain immobile on a journey for a long period. If you are All special needs and requests, if agreed, should be entered on the We want all our customers to have a happy and carefree holiday. You
super-Mare, North Somerset BS23 3DN. another of our holidays or change departure date, we will do our consequences, industrial disputes, natural and nuclear disasters, planning to undertake a journey of more than three hours, you should booking form and be included in the confirmation of the holiday. are responsible for your behaviour and hygiene and the effect it may
OUR TRADING CHARTER WITH YOU utmost to make the changes, but we cannot guarantee to do so. fire, epidemics, health risks and pandemics, unavoidable and consult your doctor, if you have ever had DVT, pulmonary embolism, These cannot be guaranteed except where confirmed as part of our have on others. If you or any other member of your party
a family history of clotting conditions, cancer or treatment for cancer,
unforeseeable technical problems with transport for reasons beyond
1. Financial Protection However, notification must be received in writing at our offices our control or that of our suppliers; hurricanes and other actual or stroke, and heart or lung disease or If you have had major surgery in holiday commitment to you and are detailed on your holiday booking is abusive, disruptive or behaves in a way that could cause damage or
Your contract is with J.N.Baker Ltd, trading as Bakers Dolphin Coach from the person who signed the booking form, at least 6 weeks potential severe weather conditions and any other similar events. the past three months. confirmation. We are keen to ensure that we plan the arrangements injury to others or affect their enjoyment of their holiday or which could
before departures. This must be accompanied by a payment
for your holiday so that special needs and requests can be
Travel, 48 Locking Road, Weston super Mare, North Somerset. BS23 of £25 to cover our administrative costs, plus costs we incur in You are also advised to check with The Foreign and Commonwealth We reserve the right to refuse any booking in the absence of a doctor’s accommodated as far as possible. If you will need assistance or may damage property, we have the right to terminate your contract with
3DN. When you book a holiday with us, which does not include a making the amendment. Alterations cannot be made within 6 Office Advice Unit regularly at https://www.gov.uk/browse/abroad/ certificate confirming that you are fit to travel. Where we provide be unable to fully enjoy all aspects of your holiday you must tell us in us and we will have no further liability or obligation to you. The coach
flight, the money you pay us for the booking will be protected by weeks of departure and any such request for an alteration will be travel-abroad prior to travel. comfort stops you are encouraged to walk around. Exercise reduces advance so that we can maximise your enjoyment of the holiday. We driver/representative, ship’s captain, or authorised official is entitled to
Bonded Coach Holidays (BCH) and the Association of Bonded treated as a cancellation of the original booking and will be subject All holidays operate if the minimum number of participants is met. any discomfort, which may be caused by periods of immobility. will need to know if you will need special facilities in the hotel, taking refuse you boarding if in their reasonable opinion you are unacceptably
Travel Organisers Trust Limited (ABTOT), this is a Government to the cancellation charges set out in paragraph below. Some However, in no case will we cancel your holiday less than 4 weeks part in the excursions or have difficulty boarding and travelling on under the influence of drink or drugs or you are being violent or
approved consumer protection scheme. The scheme will also ensure arrangements cannot be changed without paying a cancellation before the scheduled departure date, except where you have failed NO SMOKING is allowed on our coaches (including E-Cigarettes) and the coach or other means of transport. Before booking your holiday, disruptive. If you are refused boarding on the outward journey, we
your repatriation in the event the company becomes insolvent. Our charge of up to 100% of the ticket cost. to pay the final balance or because of force majeure (force majeure we do not allow pets or any other animals, although we accommodate you should be sure that you and your party are both physically and will regard it as a cancellation by you and we will apply cancellation
Trading Charter and Booking Conditions set out clearly and simply means an event which we or the suppliers of the services in question registered assistance dogs, but not on overseas holidays. mentally capable of completing the itinerary. If you need advice or charges. If on your return journey, we have the right to terminate the
the responsibility we have to you and in turn, you have with us, 7. Transferring your booking could not foresee or avoid and is therefore beyond our control). 15. Travel documents, itineraries, Link points and passports further information either you or your booking agent should contact contract with you. We also request that mobile telephones are not
when a contract is made. Please see the Consumer Guarantee at You can transfer your booking to somebody else, but the person For all Continental holidays, you will require a full 10-year British 01934 415000. If you will require a special diet please tell us at the used on the coach.
https://www.abtot.com/bch-abtot-members-directory/. There is no must satisfy all the conditions of the holiday and you must inform us 10. Our responsibility to you Passport (machine readable) valid for a further 6 months after your time of booking, or as soon as you are medically advised, together 19. Travel Insurance
financial protection if you purchase just transport or accommodation- either by letter or email no less than 7 days before departure. This We accept responsibility for ensuring the holiday which you book holiday. If you do not hold a full British Passport or have any doubts with a copy of the diet. We strongly advise that you take out personal travel insurance for
only from us. We fully comply with the Package Travel and Linked transfer will cost £25 plus reasonable costs to make the transfer. You with us is supplied as described in our publicity material and the about your status as a resident British subject, you must check with the trip. We have arranged travel insurance with Travel & General
Travel Arrangements Regulations 2018. The combination of travel will remain responsible for ensuring payment before the balance due services offered reach a reasonable standard and if you are in the Embassies or Consulates of the Countries to be visited to confirm 17. Passengers with disabilities Insurance Services Ltd, which is outlined below. You may use an
services offered to you is a package holiday within the meaning of date. This is in addition to (and does not affect) the separate liability difficulty, we will assist you. If any part of our holiday contract is not the Passport or visa requirements when you book. We cannot accept We want everyone to enjoy our travel arrangements. We are happy alternative insurer, but you must advise us. The insurance should
the Regulations. Therefore, you will benefit from all rights applying of the transferee to us. provided as promised, you may terminate the contract without paying responsibility if passengers are not in possession of the correct travel to advise and assist you in choosing a suitable holiday. But, as some cover medical and repatriation costs, personal injury, loss of baggage
to package holidays. Bakers Dolphin Coach Travel will be fully 8. If you need to cancel your holiday a termination fee and we will pay you appropriate compensation if documents. For full details on passport requirements, please contact of the accommodation and resorts featured may not cater for even and cancellation charges. If you do not have adequate insurance and
responsible for the proper performance of the holiday and providing You or any member of your party, may cancel your holiday at any time this has affected your enjoyment of your holiday. We will, however, ‘the identity and passport service’ on 0300 222 0000 https://www.gov. minor disabilities, it is important that, when booking, you advise us require our assistance during your holiday, we reserve the right to
assistance if you are in difficulty. Your key rights will be in the details of provided the cancellation is made by the person signing the booking not be liable if there are any unforeseeable or unavoidable actions uk/browse/abroad/passports. In relation to holidays in the European of any disability, specific need or complex need you may have and reclaim from you any medical repatriation or other expenses which
the tour which will be provided prior to booking. form and is communicated to us in writing via the office who made of a third party not connected with our travel services, or there were Union or a requirement to travel through an EU Member State, you are any special requirements that will make sure the holiday is suitable. we may incur on your behalf which would otherwise have been met
2. Booking and Payment your original booking. You must pay cancellation charges to cover our unavoidable or extraordinary circumstances, or the lack of conformity responsible to ensure that you have any necessary entry documents If a passenger requires personal assistance (for example, assistance by insurers. You must advise us if you use an alternative insurer, the
When a booking is made, the ‘lead name’ on the booking guarantees administration costs and to compensate for the risk of us not reselling the is due to a traveller in the party. We accept responsibility for the acts as required by the EU including any required compliance with the EU’s with feeding, dressing, toileting, mobilising) then this passenger must policy number and 24-hour contact number.
and/or omissions of our employees, agents and suppliers except
travel with an able-bodied companion or carer and written confirmation
that he or she is 18 or over and has the authority and accepts holiday. If the holiday is resold a refund will be made. Your cancellation where they lead to death, injury or illness. Our liability in all cases ‘ETIAS’ system, for more information on which see www.etiasvisa.com. that such assistance will be provided for the entirety of the holiday 20. Luggage
on behalf of the party the terms of these booking conditions and will take effect from the date on which we or our agent receive your shall be limited to a maximum of twice the value of the original We cannot accept any liability for the consequences of your failure is required at the time of booking. Coach drivers/Tour Managers are Please restrict your luggage to a suitcase weighing no more than
pays the deposit indicated in the brochure and as confirmed in written confirmation of your cancellation. You must also return any tickets holiday cost (not including insurance premiums and amendment to do so. unable to provide such assistance. 20kgs per person. We cannot accept responsibility for loss or damage
the pre-contract information. After we receive your booking and all or vouchers you have received. A reduction in room occupancy may charges). We accept responsibility for death, injury, or illness caused You are responsible for ensuring you are at the correct departure point, to luggage unless through our negligence. Please do not leave
appropriate payments, if the arrangements you wish to book are increase the charges for the remaining passengers by the application by the negligent acts and/or omissions of our employees or agents at the correct time and with the correct documents. Bakers Dolphin Important valuable items in your suitcase when left on the coach. Please contact
available, we will send you or your booking agent a confirmation of supplements for low occupancy of rooms. Where bought in supplies, together with our suppliers and sub-contractors, servants and/or Coach Travel reserve the right to modify itineraries to conform with You must tell us if you have an existing medical condition, disability or us for our policy on mobility scooters.
invoice within 14 days. This confirmation will include any special such as ferries, hotel accommodation etc have been bought in on your agents of the same whilst acting within the scope of, or during their requests from competent authorities both within the UK and abroad. complex need that may affect your holiday or other group members’ 21. General Data Protection Regulations
requests we have agreed. All monies paid to your booking agent are behalf, and where the terms and conditions of the supplier are non- employment in the provision of your holiday. We will accordingly Excursions which are included in the cost of your booking are detailed enjoyment of it before you book your holiday. We reserve the right to We comply with the GDPR 2018 Regulations, our data controller is
held by them on your behalf until we issue our confirmation invoice, refundable, these products will be charged to you at the full retail rate. If pay to our clients such damages as might have been awarded in on the brochure page and refunds will not be made for excursions not request a doctor’s certificate confirming the passenger is fit to travel. Stephen Hunt and our data protection policy can be found online
thereafter your booking agent holds the money on our behalf. A this applies, the non-refundable items will be deducted from your holiday such circumstances under English Law. In respect of carriage by air, taken. Optional excursions booked and paid for in resort do not form If, in our reasonable opinion, your chosen holiday is not suitable for at www.bakersdolphin.com or you can request a copy from Bakers
binding agreement will come into existence between us when we costs and the following scale of charges will be applied to the remainder: sea, tunnel and rail and the provision of accommodation our liability part of your booking. Admission fees to buildings may not be included your medical condition or disability, we reserve the right to refuse your Dolphin, 48 Locking Road, Weston super Mare, North Somerset.
dispatch this invoice to the ‘lead name’ or your booking agent. SCALE OF CANCELLATION CHARGES in all cases will be limited in the manner provided by the relevant in the price of the holiday, please check. booking. You are responsible for bringing with you the proper BS23 3DN.
Please check the confirmation carefully to ensure all the information Christmas & New Year Holidays international convention. clothing and equipment, which we advise you
is correct. This contract is governed by English Law, and the Our Client Holiday Travel Insurance is available to all eligible passengers travelling on our holidays which is arranged about in our printed trip information. We want you 22. Emergency Contact
jurisdiction of the English Courts. Single occupancy of rooms, when Period before departure Amount of cancellation If we make any payment to you or any member of your party for by Wrightsure Services (Hampshire) Limited,and underwritten by AWP P&C SA and is administered in the UK by Allianz to enjoy your holiday and will help you select an Our emergency contact details are Tel: 07860 433003.
available, may be subject to a supplementary charge and these will within which written Charge as a % of total death or personal injury or illness, you will be asked to assign to us Assistance. Allianz Assistance is a trading name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France appropriate trip. 23. Publication date and details
be shown in the brochure. You can book by paying a deposit for cancellation of package price package cost. or our insurers the rights you may have to act against the person or and the United Kingdom and subject to limited regulation by the Prudential Regulation Authority and the Financial This brochure was printed in the United Kingdom April 2025.
each person named on the booking, but our commitment is always is received organisation responsible for causing the death, personal injury or Conduct Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and regulated by
conditional upon the balance being paid as below. More than 56 days Deposit only illness. This clause does not apply to any separate contracts that the Financial Conduct Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange
you may enter for excursions or activities during or outside of your
general insurance contracts. You can check these details online using the Financial Services Register (accessible from
Deposit 2 day breaks £40.00 per person 55 - 43 days 40% or Deposit, if greater holiday. If you or any member of your party suffer death, illness or https://register.fca.org.uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768. HEALTH DECLARATION AND HEALTH EXCLUSIONS You will not be covered for any directly or indirectly related claims (see note at the
42 - 29 days 60%
Deposit all coach holidays £75.00 per person 28 - 13 days 80% injury whilst overseas arising out of an activity which does NOT form Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday. It is very important that you read the following: end of this section) arising from the health of a travelling companion, someone you
The balance of the price of your holiday must be paid at least 6-8 12 - 1 days 100% part of your holiday, we may offer guidance and where legal action DEMANDS AND NEEDS For UK, Channel Islands and the Isle of Man trips only (except Air & Cruise were going to stay with, a close relative or a business associate if at the time your
weeks (subject to hotel conditions, maybe earlier) before your Departure day or later including Total package cost is contemplated and you want our assistance, you must obtain our Bakers Dolphin Coach Client Holiday Travel Insurance is typically suitable for travel customers who wish to insure Holidays) You will not be covered under this policy for any claims arising as a policy was issued:
departure. If you book within our balance due period, you will need to voluntary termination during written consent prior to any proceedings (We limit the cost of our HOLIDAY TRAVEL INSURANCE themselves for medical emergencies, delayed or missed departures, cancellation, interruptions, lost, stolen or delayed direct or indirect of any pre-existing medical condition, unless you can comply with • You were aware they had undiagnosed medical condition(s) for whi
pay the total holiday cost at the time of booking. If the balance is not the package. assistance to you or your party to £5,000 per party). possessions, personal accident and personal liability. The level of cover may vary depending on where you travel the following: awaiting tests, investigations or the results of these;
paid in time, we reserve the right to cancel your holiday, retain your 11. If you have a complaint (whether in your country of residence or abroad). Travel insurance does not cover you for everything and you should 1. You are fit to travel and undertake your planned trip when you take out this policy, • You were aware that their medical condition(s) were unstable, were likely to get
deposit, and apply the cancellation charges set out in the paragraph Christmas Markets, T&T & Shoppers If you have a problem during your holiday, please inform your Tour enquire to make sure it provides the cover you need. book your trip or at time you travel (whichever is later). worse in the next 12 months or they had been diagnosed as having a terminal
condition.
below. The date of cancellation will normally be the date we receive Manager, your driver or the relevant supplier/resort representative IMPORTANT 2. Following any claim investigation, your doctor confirms they would have agreed
your written confirmation that you intend to cancel or 15 days after the Period before departure within Amount of cancellation immediately who will endeavour to put things right. If your complaint We will not provide you with advice about the suitability of this product for your individual needs but will be happy to with or recommended your travel plans when you took out this policy, booked your Note: Only claims relating to a medical condition where any of the
be affected. This includes indirectly related claims. For example, if someone breaks
balance due date, whichever comes first. Where optional items are which written cancellation of Charge as a % of total cannot be completely resolved locally, you must complete a provide you with information. journey or at the time you travelled (whichever is later). a bone and a doctor confirms it is related to an existing diagnosis of osteoporosis
purchased as part of the holiday, these are payable on the balance package price is received package cost. Holiday Report Form which can be obtained by your driver or local We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from 3. You are not travelling for the purpose of having medical treatment or a (brittle bone disease), this would not be covered if we have not agreed in writing to
Allianz Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will be
consultation during your trip.
due date except where items, such as theatre tickets, have been More than 42 days Deposit only representative, which you should keep. Our contact number, for forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before 4. You are not awaiting any medical tests, investigations or surgery, or the outcome cover the osteoporosis.
specifically purchased for you. In this case the cost will be payable at a 41 - 35 days 40% or Deposit, if greater unresolved complaints will be our office number on 01934 415000 booking should you wish to examine this in advance. of any tests or investigations when you take out this policy or book your trip SIGNIFICANT EXCLUSIONS
separate date notified to you and will not normally be refunded unless 34 - 28 days 60% (open in office hours). If you remain dissatisfied, please follow this (whichever is later). RESIDENCY
we obtain a refund from the supplier we use. 27 - 14 days 80% up within 14 days of your return home by writing to Bakers Dolphin SUMMARY OF COVER PLEASE SEE THE POLICY WORDING FOR FULL DETAILS OF THE COVER, For travel outside of the UK & All Air & Cruise Holidays - You will not be covered If you or anyone else named on this policy has not been a resident in the UK for
3. Single Occupancy 13 - 1 days 100% Coach Travel giving your original booking reference number and all LIMITATIONS AND EXCESSES, A SPECIMEN COPY OF WHICH IS AVAILABLE UPON REQUEST. for any claims arising as a direct or indirect result of an existing medical condition if, more than 12 months, or if studying or working in the UK for more than 6 months,
before the policy was issued, this policy cannot cover you.
Single occupancy of rooms, when available, may be subject to a Departure day or later including Total package cost other relevant information, including the reference of the Holiday Cover Section Limit Excess in the 12 months before taking out this insurance or booking your journey (whichever In addition to the above the policy also contains the following main exclusions:
is later), you:
supplementary charge and these will be shown in the brochure. voluntary termination during Report Form. It is therefore a condition of this contract that you A. Trip Cancellation £3,000 £75 (Nil in • Any existing medical conditions unless they have been declared to (where
However these charges may vary once we have exceeded the the package. communicate any problem to the supplier of the services in question respect of loss a) were prescribed medication; appropriate) and accepted by the insurer.
available rooms within our initial allocation from the hotel. AND to our representative whilst in resort and obtain a written of deposit) b) received treatment or consulted a doctor or other medical practitioner for any • Your participation in any organised sports or dangerous activities unless they have
medical condition;
Where we state ‘no single room supplement’ this is only applicable NB.The above charges can be changeable, subject to Hotel report form. If you fail to follow this simple procedure, we cannot B. Travel Interruption £3,000 £75 c) attended a hospital or clinic as an outpatient or inpatient; been declared to and accepted by the Insurer.
for the number of single rooms we have secured from a particular cancellation policy. accept responsibility as we have been deprived of the opportunity - Extra accommodation sub-limit £500 (but no more than £100 d) were referred for tests, investigations, treatment or surgery, or were awaiting the • Suicide, self injury or deliberately putting yourself at risk (unless you are trying to
hotel, once this allocation of rooms has been exceeded we may to investigate and rectify the problem. Should you wish to pursue per day) results of any referral save another person’s life).
be able to secure further single or sole use rooms at an additional You may cancel your holiday without paying any termination fee before the complaint further, BCH ABTOT have an Alternative Dispute e) had any symptoms of an undiagnosed medical condition or have had a terminal • Travel against the advice of the carrier, any other public transport provider, the
charge. Any applicable additional charges will be advised to you by the start of the holiday, in the event of unavoidable and extraordinary Resolution scheme and full details are available from them. Please - Trip Curtailment Up to the above section limit illness; unless you told us inwriting about the pre-existing medical condition and Foreign Office or the World Health Organisation.
a member of our reservations team at the time of booking and in circumstances occurring at the place of destination or its immediate contact them at ABTOT 69 Leadenhall Street London EC3A 2BG. - Early/Delayed Return Up to the above section limit we have agreed in writing to cover it. • Any manual work or hazardous occupation undertaken during the insured trip.
writing on your confirmation & invoice. vicinity, for instance, if there are serious security problems at the 12. Our Coaches - Trip Continuation Up to the above section limit Unless the condition(s) has (have) been declared to and accepted by us in writing. • The bankruptcy / liquidation of the tour operator, travel agent or transportation
destination which are likely to affect the package.
company with whom you have booked your trip.
4. Brochure Accuracy 9.Alterations to your holiday by us We will always use our reasonable endeavours to provide a - Extended Stay Up to the above section limit You should contact the Medical Screening Team by calling 02392 419063 if: Examples of these and other conditions and restrictions and what to do if you
Although Bakers Dolphin make every effort to ensure the accuracy of coach to the specification in our brochure or advert but reserve i) You need to declare a medical condition. are unsure about any aspect of an exclusion are contained within your policy
the brochure information and pricing, regrettably errors do sometimes We hope that we will not have to make any change to your holiday the right to substitute an alternative vehicle should there be C. Travel Delay £300 Nil ii) You are unsure whether a medical condition needs to be declared or not. information. Full details are contained within your policy information.
occur. You must therefore ensure you check the price and all other but, because our holidays are planned many months in advance, we unforeseen circumstances. There is a seating plan but, in some (Under section benefit 1. a minimum delay The confidential helpline will be able to confirm if cover can be provided for your How to make a claim
details of your holiday with us at the time of booking and when you sometimes do need to make minor changes. We reserve the right cases, operational reasons may require a coach with a different period of 12 complete hrs and the following medical condition(s). If you need to make a claim arising from a medical condition All claims should be reported directly to Allianz by calling their dedicated claims line
that has not been declared and accepted by us, it is unlikely that your claim will be
receive our confirmation invoice. to do this at any time. We will let you or your booking agent know configuration. We reserve the right to alter a coach seating plan and daily limits apply) paid. Each person insured by us would still be covered for any unrelated medical on 0208 666 9233 (lines are open between the hours of 08:00 hrs & 18:00 Mondays
about any important changes as soon as possible, including the
5. Our Pricing Policy minimum number of passengers required on the trip. If after booking, allocate seats other than those booked. Single passengers may - With receipts daily limit £50 condition(s) and other sections of cover subject to the terms and conditions of this to Fridays, excluding Bank Holidays).
Bakers Dolphin endeavour to ensure that the most up to date and and before departure, we make a major change to your holiday, you be required to share a double seat with other single passengers. - No receipts daily limit £25 policy. Protecting your information
We will only use your personal details in line with our Privacy Notice. This can be
When your booking is confirmed, you will be offered the best seats
correct prices are shown in our brochure. Occasionally, an incorrect will have the option of withdrawing from the holiday without penalty that are available at that time. If you feel that you require two seats, You will not be covered if: found on our website or is available in hard copy format upon request and you
price may be shown, due to an error. When we become aware of any or transferring to another holiday without any charge. In either case, then these must be booked and paid for in advance, at the time of D. Baggage £1,500 £75 • Following any claim investigation, your doctor confirms they would not have should read this carefully and contact us immediately if you have any queries. Your
such error, we will endeavour to notify you at the time of booking (if we we will pay you compensation, according to the scale set below. A booking. If you fail to do this and it transpires that the seat allocated - High value Items sub-limit £200 agreed with or recommended you travel as planned either when you took out this personal information includes all of the details you have given us to process your
insurance, booked your journey or at the time you travelled (whichever is later).
are then aware of the mistake) or as soon as reasonably possible. We major change includes the time of your departure or return time by to you is insufficient for your needs and there is no alternative E. Baggage Delay £100 Nil • You know you will need medical treatment or a consultation at a medical facility insurance policy (we will not ask for more information than is necessary). We may
reserve the right to cancel the booking if you do not wish to accept the more than 12 hours, a change in departure point, location of resort seating available, then you will be refused access to the coach and during your journey. share your data with Third Parties for the provision and ongoing performance of
your insurance policy. Your data may be transferred outside the UK. All the personal
price which is applicable to the holiday. Local Authorities in many towns or type of hotel, a change in cross channel travel, or specification of any payments made will be liable to forfeiture. (after a minimum delay of 12 complete hrs) • You are travelling specifically for the purpose of having surgery, procedures or information you supply to us will be handled strictly in accordance with the applicable
and cities throughout Europe have introduced new tourist taxes which the coach. If we tell you about any of these changes after we have F. Emergency Medical/Dental Cover Abroad £1,000,000 £75 hospital treatment, whether medically necessary or not. Data Protection regulations and legislation.
must be paid directly to the hotel by all guests in person. These taxes confirmed your holiday booking (other than force majeure), you may Specific seats will not be allocated on coaches operating a feeder - Dental Care sub-limit £350 • You had been diagnosed with a terminal illness prior to the date you took out this Bakers Dolphin Coach Travel is an appointed Representative of Wrightsure Services
are not included in our prices, but we will notify you when applicable. either: service between joining points and main holiday departure points or on insurance or booked your trip (whichever is later). (Hampshire) Limited who are authorised and regulated by the FCA (their registration
coaches that carry out transfers between airports, seaports etc
Holiday prices include all travel, hotel accommodation and meals - accept the new arrangements offered by us; or G. Emergency Transport No Limit (reasonable costs) £75 If we are unable to cover a medical condition, this will mean that any other person number is 311394) and which is permitted to advise on and arrange general
as specified in the holiday description and VAT payable in the UK - accept a replacement holiday from us of equivalent or similar 13. Hotel facilities - Search & Rescue sub-limit £1,000 insured by us will not be able to make a claim arising from the medical condition(s). insurance contracts.
where applicable. The price of the holiday will not be subjected to standard and price (at the date of the change), if we can offer you Some hotel facilities and entertainment may be withdrawn for routine H. Personal Liability £1,000,000 £75 This may even apply if the person with the medical condition(s) purchases cover You can check these details online using the Financial Services Register
(accessible from www.fca.org.uk) or by contacting the Financial Conduct Authority
any surcharges except those arising from exchange rate changes, one; or maintenance or be subject to seasonal availability and provision of from another provider. Consumer Helpline on 0800 111 6768.
transportation including the price of fuel, air & ferry operator fares and the facilities cannot be guaranteed. Single occupancy of rooms may I. Travel Accident £10,000 in the event of Nil Exclusions relating to the health of someone not insured on this policy, but whose Should you have personal circumstances, for which you may need additional support
tolls, embarkation or disembarkation fees at terminals, duties and taxes - cancel your holiday with us and receive a full refund of all monies. be subject to a supplementary charge. permanent disability or death health may affect your decision whether to take or continue with your journey: or accommodations, please let us know and we will do our best to support you.
(including the rate of VAT). Even in these cases we will absorb the cost Either way, we will pay you compensation, using the Compensation 14. Health and Safety J. Travel Services During Your Trip Included Nil These could include issues with sight, hearing impairments, capability restrictions,
equivalent to cost of the first 2% of the holiday price. Amounts more table shown, In some foreign countries, standards of infrastructure, safety and K. Loss of Travel Documents Nil welfare/health issues or anything else you feel is important for us to know about.
than this plus £1 administration fee and Travel Agents commission Period before departure in hygiene may be lower than those to which we are accustomed in Travel insurance from just £35.00 per person* If our chosen insurance provider, Wrightsure Services (Hampshire) Limited are
will be surcharged to you. If this means the total cost of the holiday which significant change is the UK. You should therefore exercise greater care for your own - Emergency replacement costs £200 unable to offer you the travel insurance cover you require, or your premium is higher
increases by more than 8% then you are entitled to cancel your holiday notified to you or your agent Amount per person protection. There may be countries that we visit that have special - Remaining value of lost passport Actual value Duration UK Europe than you expected because you have serious medical conditions, you may be able
and receive a full refund of all monies paid except any insurance medical requirements for tourists. These regulations are subject Up to 3 days £35.00 £71.00 to get help by accessing the Money and Pensions Service travel directory or by
calling 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).
premium and amendment charges. We will communicate the options More than 28 days Nil to change and our clients are responsible for complying with entry L. Personal Money £200 £75
with you either through email or letter, with a reminder if necessary. If 15 to 27 days £15 and current health requirements. If you are not sure of the health M. Legal Expenses £25,000 Nil Up to 5 days £36.00 £88.00 Please note: The insurance information (including premiums) as detailed above,
is correct at time of publication (April 2025) and may be subject to change. Details
you exercise the right to cancel, we must receive written notice within 8 to 14 days £20 requirements for the country you are visiting, you are advised to of any changes to our current insurance arrangements, as detailed above, will be
20 days of the date of the surcharge invoice. The currency exchange 0 to 7 days £25 check with your own GP before travelling. You are also advised * The above Policy is only a summary of the main cover limits. You should read 6 to 10 days £44.00 £88.00 provided at the time of booking.
rate used in the holiday costings are based on rates as at rates of 1.14 to refer to the Department of Health leaflet “Health Advice for the rest of the policy for the full terms and conditions. Cover limits, sub-limits and Conduct Authority Consumer Helpline on 0800 111 6768.
Euros as at April 2025. IMPORTANT NOTE: Compensation will not be payable if the holiday Travellers”. excesses apply per insured person. 11 to 17 days £72.00 £138.00
50 is cancelled because the number of persons booked is less than the *These Insurance prices are valid up until the 31st December 2025, and new
insurance rates will apply for holidays starting from 1st January 2026.
Eligibility: Please note that this travel insurance is only available to UK residents.