Page 51 - Bakers Dolphin

BCH ABTOT TRADING CHARTER (& BOOKING CONDITIONS) communicated to us in writing via the office who made your original booking. however, not be liable if there are any unforeseeable or unavoidable actions • the Foreign, Commonwealth and Development Office with a copy of the diet. charges. If on your return journey, we have the right to terminate the contract
1. Financial Protection You must pay cancellation charges to cover our administration costs and to of a third party not connected with our travel services (as confirmed in the (“FCDO”, https://www.gov.uk/travelaware) (applicable to UK residents); Excursions which are included in the cost of your booking are detailed on the with you. We also request that mobile telephones are not used on the coach.
Your contract is with J.N.Baker Ltd trading as Bakers Dolphin Coach Travel, compensate for the risk of us not reselling the holiday. If the holiday is resold a confirmation invoice and any other information we provided to you regarding • UK Passport Office (0870 5210410 or brochure page and refunds will not be made for excursions not taken. Optional 18. Travel Insurance
48 Locking Road, Weston super Mare, North Somerset. BS23 3DN. When refund will be made. Your cancellation will take effect from the date on which the services), or there were unavoidable or extraordinary circumstances, or https://www.gov.uk/browse/citizenship. excursions booked and paid for in resort do not form part of your booking. We strongly advise that you take out personal travel insurance for the trip.
you book a holiday with us, which does not include a flight, the money you we or our agent receive your written confirmation of your cancellation. You the lack of conformity is due to a traveller in the party. We accept responsibility • Embassies, High Commission and/or Consulates; Admission fees to buildings may not be included in the price of the holiday, We have partnered with a travel insurance provider, Wrightsure Services
pay us for the booking will be protected by Bonded Coach Holidays (BCH) must also return any tickets or vouchers you have received. A reduction in for the acts and/or omissions of our employees, agents and suppliers except • Own doctor. please check. (Hampshire) Limited, which is outlined below. You may use an alternative
and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this room occupancy may increase the charges for the remaining passengers by where they lead to death, injury or illness. Our liability in all cases shall be For UK residents booking European travel, you should obtain a UK Global Health 16. Passengers with disabilities insurer, but you must advise us. The insurance should cover medical and
is a government approved consumer protection scheme. The scheme will the application of supplements for low occupancy of rooms. Where bought limited to a maximum of three times the value of the original holiday cost Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an We want everyone to enjoy our travel arrangements. We are happy to advise repatriation costs, personal injury, loss of baggage and cancellation charges.
also ensure your repatriation in the event the company becomes insolvent. in supplies, such as ferries, hotel accommodation etc have been bought in (not including insurance premiums and amendment charges). We accept existing European Health Insurance Card (EHIC). For travel to Norway, Iceland, and assist you in choosing a suitable holiday. It is important that, when If you do not have adequate insurance and require our assistance during your
Our Trading Charter and Booking Conditions set out clearly and simply the on your behalf, and where the terms and conditions of the supplier are non- responsibility for death, injury, or illness caused by the negligent acts and/ Liechtenstein and Switzerland, UK GHIC and EHIC cannot be used for medical booking, you advise us of any disability, specific need or complex need you may holiday, we reserve the right to reclaim from you any medical repatriation or
responsibility we have to you and in turn, you have with us, when a contract refundable, these products will be charged to you at the full retail rate. If this or omissions of our employees or agents together with our suppliers and treatment. Passengers to these destinations should obtain comprehensive have and any special requirements that will make sure the holiday is suitable. other expenses which we may incur on your behalf which would otherwise
is made. Please see the Consumer Guarantee at https://www.abtot.com/bch- applies, the non-refundable items will be deducted from your holiday costs sub-contractors, servants and/or agents of the same whilst acting within the medical insurance prior to departure, including cover for emergency medical If a passenger requires personal assistance (for example, assistance with have been met by insurers. You must advise us if you use an alternative insurer,
abtot-members-directory/ There is no financial protection if you purchase just and the following scale of charges will be applied to the remainder: scope of, or during their employment in the provision of your holiday. We will treatment and associated costs. feeding, dressing, toileting, mobilising) then this passenger must travel with an the policy number and 24-hour contact number.
transport or accommodation-only from us. We fully comply with the Package accordingly pay to our clients such damages as might have been awarded able-bodied companion or carer and written confirmation that such assistance 19. Luggage
Travel and Linked Travel Arrangements Regulations 2018. The combination of in such circumstances under English Law. In respect of carriage by air, sea, We do not accept any responsibility if you cannot travel or incur any other loss will be provided for the entirety of the holiday is required at the time of booking. Please restrict your luggage to a suitcase weighing no more than 20kgs per
travel services offered to you is a package holiday within the meaning of the Scale of Cancellation Charges tunnel and rail and the provision of accommodation our liability in all cases because you have not complied with any entry, passport, visa, immigration Coach drivers/Tour Managers are unable to provide such assistance. person. We cannot accept responsibility for loss or damage to luggage unless
requirements or health forma
Regulations. Therefore, you will benefit from all rights applying to package Christmas and New Year will be limited in the manner provided by the relevant international convention. lities. You agree to reimburse us in relation to any Important through our negligence. Please do not leave valuable items in your suitcase
holidays. Bakers Dolphin Coach Travel will be fully responsible for the proper If we make any payment to you or any member of your party for death or fines or other losses which we incur because of your failure to comply with any when left on the coach. Please contact us for our policy on mobility scooters.
performance of the holiday and providing assistance if you are in difficulty. Period before departure within Amount of cancellation personal injury or illness, you will be asked to assign to us or our insurers the entry passport, visa, immigration requirements or health formalities. You must tell us if you have an existing medical condition, disability or complex
Your key rights will be in the details of the tour which will be provided prior which written cancellation of Charge as a % of total rights you may have to act against the person or organisation responsible for You are responsible for ensuring you are at the correct departure point, at the need that may affect your holiday or other group members’ enjoyment of 20. Conditions Of Suppliers
to booking. package price is received package cost causing the death, personal injury or illness. This clause does not apply to any correct time and with the correct documents. Bakers Dolphin Coach Travel it before you book your holiday. We reserve the right to request a doctor’s Many of the services which make up your holiday are provided by independent
certificate confirming the passenger is fit to travel. If, in our reasonable opinion,
2. Booking and Payment More than 56 days Deposit only separate contracts that you may enter for excursions or activities during or reserve the right to modify itineraries to conform with requests from competent your chosen holiday is not suitable for your medical condition or disability, we suppliers. Those suppliers provide these services in accordance with their own
authorities both within the UK and abroad.
outside of your holiday. If you or any member of your party suffer death, illness
terms and conditions which will form part of your contract with us. Some of
When a booking is made, the 'lead name' on the booking guarantees that he 55 - 43 days 40% or Deposit, if greater or injury whilst overseas arising out of an activity which does NOT form part of reserve the right to refuse your booking. You are responsible for bringing with these terms and conditions may limit or exclude the supplier's liability to you,
or she is 18 or over and has the authority and accepts on behalf of the party your holiday, we may offer guidance and where legal action is contemplated 15. Special Requests & Excursions you the proper clothing and equipment, which we advise you about in our usually in accordance with applicable International Conventions. Copies of the
the terms of these booking conditions and pays the deposit indicated in the 42 - 29 days 60% and you want our assistance, you must obtain our written consent prior to All special needs and requests, if agreed, should be entered on the booking printed trip information. We want you to enjoy your holiday and will help you relevant parts of these terms and conditions are available on request from us or
brochure and as confirmed in the pre-contract information. After we receive 28 - 13 days 80% any proceedings (We limit the cost of our assistance to you or your party to form and be included in the confirmation of the holiday. These cannot be select an appropriate trip. the supplier concerned.
your booking and all appropriate payments, if the arrangements you wish to 12 - 1 days 100% £5,000 per party) guaranteed except where confirmed as part of our holiday commitment to you 17. Passenger Behaviour
book are available, we will send you or your booking agent a confirmation Departure day or later including Total package cost and are detailed on your holiday booking confirmation. We are keen to ensure 21. Advanced Passenger Information
invoice within 14 days. This confirmation will include any special requests we 10. If you have a complaint that we plan the arrangements for your holiday so that special needs and We want all our customers to have a happy and carefree holiday. You are A number of Governments are introducing new requirements for our suppliers
have agreed. A binding agreement will come into existence between us when voluntary termination during If you have a problem during your holiday, please inform your Tour Manager, requests can be accommodated as far as possible. If you will need assistance responsible for your behaviour and hygiene and the effect it may have on to provide personal information about all travellers to the Authorities prior to
we have received the deposit and dispatched this invoice to the 'lead name' the package your driver or the relevant supplier/resort representative immediately who or may be unable to fully enjoy all aspects of your holiday you must tell us others. If you or any other member of your party is abusive, disruptive or travellers arriving at the destination. The data will be collected either at the
or your booking agent. Please check the confirmation carefully to ensure all will endeavour to put things right. If your complaint cannot be completely in advance so that we can maximise your enjoyment of the holiday. We will behaves in a way that could cause damage or injury to others or affect their time of or after a booking is made. Where we collect this data, we will treat it in
the information is correct. This contract is governed by English Law, and the Scale of Cancellation Charges resolved locally, you must complete a Holiday Report Form which can be need to know if you will need special facilities in the hotel, taking part in the enjoyment of their holiday or which could damage property, we have the accordance with our Privacy Policy.
jurisdiction of the English Courts. Markets, T 'n' T and Shoppers obtained by your driver or local representative, which you should keep. Our excursions or have difficulty boarding and travelling on the coach or other right to terminate your contract with us and we will have no further liability or 22. Emergency Contact
obligation to you. The coach driver/representative, ship's captain, or similar,
Single occupancy of rooms, when available, may be subject to a contact number, for unresolved complaints will be our office number on 01934 means of transport. Before booking your holiday, you should be sure that you authorised official is entitled to refuse you boarding if in their reasonable Our emergency contact details are Tel: 07860 433003
supplementary charge and these will be shown in the brochure. You can Period before departure within Amount of cancellation 415000 (open in office hours) If you remain dissatisfied, please follow this and your party are both physically and mentally capable of completing the opinion you are unacceptably under the influence of drink or drugs or you are PUBLICATION DATE This brochure was printed in the United Kingdom,
book by paying a deposit for each person named on the booking, but our which written cancellation of Charge as a % of total up within 14 days of your return home by writing to Bakers Dolphin Coach itinerary. If you need advice or further information either you or your booking being violent or disruptive. If you are refused boarding on the outward journey, April 2026.
commitment is always conditional upon the balance being paid as below. package price is received package cost. Travel giving your original booking reference number and all other relevant agent should contact 01934 415000 If you will require a special diet please tell we will regard it as a cancellation by you and we will apply cancellation
Deposit 2-day breaks – £40.00 per person More than 42 days Deposit only information, including the reference of the Holiday Report Form. It is therefore us at the time of booking, or as soon as you are medically advised, together
a condition of this contract that you communicate any problem to the supplier
Deposit all coach holidays – £75.00 per person 41 - 35 days 30% or Deposit, if greater of the services in question AND to our representative whilst in resort and
The balance of the price of your holiday must be paid at least 6 weeks before 24 - 28 days 60% obtain a written report form. If you fail to follow this simple procedure, we HEALTH DECLARATION AND HEALTH EXCLUSIONS cannot cover you. In addition to the above the policy also contains the
your departure (subject to hotel terms and conditions, who may require this cannot accept responsibility as we have been deprived of the opportunity to Holiday travel insurance It is very important that you read the following: For UK, Channel following main exclusions:
earlier). If you book within our balance due period, you will need to pay the 27 - 14 days 90% investigate and rectify the problem. Should you wish to pursue the complaint Islands and the Isle of Man trips only (except Air & Cruise Holidays) • Any existing medical conditions unless they have been declared to
total holiday cost at the time of booking. If the balance is not paid in time, we 13 - 1 days 100% further, BCH ABTOT have an Alternative Dispute Resolution scheme, and full You will not be covered under this policy for any claims arising as a (where appropriate) and accepted by the insurer.
reserve the right to cancel your holiday, retain your deposit, and apply the Departure day or later including Total package cost details are available from them. Please contact them at ABTOT 69 Leadenhall Our Client Holiday Travel Insurance is available to all eligible passengers travelling on our holidays which is arranged by Wrightsure Services direct or indirect of any pre-existing medical condition, unless you • Your participation in any organised sports or
cancellation charges set out in the paragraph below. The date of cancellation Street London EC3A 2BG. (Hampshire) Limited,and underwritten by AWP P&C SA and is administered in the UK by Allianz Assistance. Allianz Assistance is a trading name can comply with the following: unless they have been declared to and accepted by the Insurer.
will normally be the date we receive your written confirmation that you intend voluntary termination during 11. Our Coaches of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France and the United Kingdom and subject to limited regulation by the Prudential 1. You are fit to travel and undertake your planned trip when you take • Suicide, self injury or deliberately putting yourself at risk (unless you
to cancel or 15 days after the balance due date, whichever comes first. the package. We will always use our reasonable endeavours to provide a coach to the Regulation Authority and the Financial Conduct Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and out this policy, book your trip or at time you travel (whichever is later). are trying to save another person’s life).
regulated by the Financial Conduct Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange general
• Travel against the advice of the carrier, any other public transport
2. Following any claim investigation, your doctor confirms they would
Where optional items are purchased as part of the holiday, these are payable specification in our brochure or advert but reserve the right to substitute an insurance contracts. You can check these details online using the Financial Services Register (accessible from https://register.fca.org.uk) or by have agreed with or recommended your travel plans when you provider, the Foreign Office or the World Health Organisation.
on the balance due date except where items, such as theatre tickets, have You may cancel your holiday without paying any termination fee before alternative vehicle should there be unforeseen circumstances. There is a contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768. Should you wish to take out this travel insurance please include took out this policy, booked your journey or at the time you travelled • Any manual work or hazardous oc
been specifically purchased for you. In this case the cost will be payable at the start of the holiday, in the event of unavoidable and extraordinary seating plan but, in some cases, operational reasons may require a coach with the appropriate premium when booking your holiday. (whichever is later). insured trip.
a separate date notified to you and will not normally be refunded unless we circumstances occurring at the place of destination or its immediate vicinity, a different configuration. We reserve the right to alter a coach seating plan and DEMANDS AND NEEDS 3. You are not travelling for the purpose of having medical treatment • The bankruptcy / liquidation of the tour operator, travel agent or
obtain a refund from the supplier we use. for instance, if there are serious security problems at the destination which are allocate seats other than those booked. Single passengers may be required Bakers Dolphin Coach Client Holiday Travel Insurance is typically suitable for travel customers who wish to insure themselves for medical or a consultation during your trip. transportation company with whom you have booked your trip
emergencies, delayed or missed departures, cancellation, interruptions, lost, stolen or delayed possessions, personal accident and personal
Whilst these terms are applicable to all bookings of any number of customers, likely to affect the package. to share a double seat with other single passengers. When your booking is liability. The level of cover may vary depending on where you travel (whether in your country of residence or abroad). Travel insurance does not 4. You are not awaiting any medical tests, investigations or surgery, Examples of these and other conditions and restrictions and what to
or the outcome of any tests or investigations when you take out this
for some group bookings there may be additional terms or information – we 8. Alterations to your holiday by us confirmed, you will be offered the best seats that are available at that time. If cover you for everything and you should enquire to make sure it provides the cover you need. policy or book your trip (whichever is later). do if you are unsure about any aspect of an exclusion are contained
within your policy information. Full details are contained within your
will provide those to you at the relevant time. We hope that we will not have to make any change to your holiday but, you feel that you require two seats, then these must be booked and paid for in IMPORTANT For travel outside of the UK & All Air & Cruise Holidays – You will policy information.
3. Brochure Accuracy because our holidays are planned many months in advance, we sometimes advance, at the time of booking. If you fail to do this and it transpires that the We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with not be covered for any claims arising as a direct or indirect result of How to make a claim
an existing medical condition if, in the 12 months before taking out
information. We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Allianz
Although Bakers Dolphin Coach Travel make every effort to ensure the do need to make minor changes. We reserve the right to do this at any time. seat allocated to you is insufficient for your needs and there is no alternative Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will be forwarded with your confirmation this insurance or booking your journey (whichever is later), you: All claims should be repor
accuracy of the brochure information and pricing, regrettably errors do We will let you or your booking agent know about any important changes as seating available, then you will be refused access to the coach and any of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance. a) were prescribed medication; dedicated claims line on 0208 666 9233 (lines are open between
sometimes occur, and where they do we reserve the right to correct prices soon as possible, including the minimum number of passengers required on payments made will be liable to forfeiture. b) received treatment or consulted a doctor or other medical the hours of 08:00 hrs & 18:00 Mondays to Fridays, excluding Bank
Holidays).
and other details. You must therefore ensure you check the price and all other the trip. If after booking, and before departure, we make a major change to Specific seats will not be allocated on coaches operating a feeder service practitioner for any medical condition; Protecting your information
details of your holiday with us at the time of booking and when you receive our your holiday, you will have the option of withdrawing from the holiday without between joining points and main holiday departure points or on coaches that Cover Section Limit Excess c) attended a hospital or clinic as an outpatient or inpatient; We will only use your personal details in line with our Privacy Notice.
confirmation invoice. penalty or transferring to another holiday without any charge. In either case, carry out transfers between airports, seaports etc. A. Trip Cancellation £3,000 £75 (Nil in d) were referred for tests, investigations, treatment or surgery, or This can be found on our website or is available in hard copy format
we will pay you compensation, according to the scale set below. A major
4. Our Pricing Policy change includes the time of your departure or return time by more than 12 NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do respect of loss were awaiting the results of any referral upon request and you should read this carefully and contact us
immediately if you have any queries. Your personal information
e) had any symptoms of an undiagnosed medical condition or have
Bakers Dolphin Coach Travel endeavour to ensure that the most up to date hours, a change in departure point, location of resort or type of hotel, a change not allow pets or any other animals, although we accommodate registered of deposit) had a terminal illness; unless you told us inwriting about the pre- includes all of the details you have given us to process your insurance
and correct prices are shown in our brochure. Occasionally, an incorrect price in cross channel travel, or specification of the coach. If we tell you about any of assistance dogs, but not on overseas holidays. existing medical condition and we have agreed in writing to cover it. policy (we will not ask for more information than is necessary). We
may be shown, due to an error. When we become aware of any such error, we these changes after we have confirmed your holiday booking (other than force 12. Hotel Facilities B. Travel Interruption £3,000 £75 Unless the condition(s) has (have) been declared to and accepted by may share your data with Third Parties for the provision and ongoing
will endeavour to notify you at the time of booking (if we are then aware of the majeure), you may either: Some hotel facilities and entertainment may be withdrawn for routine - Extra accommodation sub-limit £500 but no more than £100 us in writing. You should contact the Medical Screening Team by performance of your insurance policy. Your data may be transferred
mistake) or as soon as reasonably possible. We reserve the right to cancel • accept the new arrangements offered by us; or- accept a replacement maintenance or be subject to seasonal availability and provision of the calling 02392 419063 if: outside the UK. All the personal information you supply to us will be
the booking if you do not wish to accept the price which is applicable to the holiday from us of equivalent or similar standard and price (at the date of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to - Trip Curtailment Up to the above section limit i) You need to declare a medical condition. handled strictly in accordance with the applicable Data Protection
regulations and legislation.
holiday. Local Authorities in many towns and cities throughout Europe have change), if we can offer you one; or a supplementary charge. - Early/Delayed Return Up to the above section limit ii) You are unsure whether a medical condition needs to be declared Bakers Dolphin Coach Travel is an appointed Representative of
introduced new tourist taxes which must be paid directly to the hotel by all • cancel your holiday with us and receive a full refund of all monies. 13. Health and Safety - Trip Continuation Up to the above section limit or not. The confidential helpline will be able to confirm if cover can Wrightsure Services (Hampshire) Limited who are authorised and
be provided for your medical condition(s). If you need to make a
guests in person. These taxes are not included in our prices, but we will notify In some foreign countries, standards of infrastructure, safety and hygiene - Extended Stay Up to the above section limit claim arising from a medical condition that has not been declared regulated by the FCA (their registration number is 311394) and which
you when applicable. Either way, we will pay you compensation, using the Compensation table may be lower than those to which we are accustomed in the UK. You should and accepted by us, it is unlikely that your claim will be paid. Each is permitted to advise on and arrange general insurance contracts.
Holiday prices include all travel, hotel accommodation and meals as specified shown, therefore exercise greater care for your own protection. There may be C. Travel Delay £300 Nil person insured by us would still be covered for any unrelated medical You can check these details online using the Financial Services
Register (accessible from www.fca.org.uk) or by contacting the
in the holiday description and VAT payable in the UK where applicable. The Period before departure in countries that we visit that have special medical requirements for tourists. (Under section benefit 1. a minimum delay condition(s) and other sections of cover subject to the terms and Financial Conduct Authority Consumer Helpline on 0800 111 6768.
conditions of this policy.
price of the holiday will not be subjected to any surcharges except those which significant change is These regulations are subject to change, and our clients are responsible for period of 12 complete hrs and the following You will not be covered if: Should you have personal circumstances, for which you may need
arising from exchange rate changes, transportation including the price of fuel, notified to you or your agent Amount per person complying with entry and current health requirements. If you are not sure of daily limits apply) • Following any claim investigation, your doctor confirms they would additional support or accommodations, please let us know and we
air & ferry operator fares and tolls, embarkation or disembarkation fees at the health requirements for the country you are visiting, you are advised to – With receipts daily limit £50 not have agreed with or recommended you travel as planned either will do our best to support you. These could include issues with sight,
terminals, duties and taxes (including the rate of VAT). If this means the total More than 28 days Nil check with your own GP before travelling. You are also advised to refer to the – No receipts daily limit £25 when you took out this insurance, booked your journey or at the time hearing impairments, capability restrictions, welfare/health issues or
cost of the holiday increases by more than 8% then you are entitled to cancel 15 to 27 days £15 Department of Health leaflet “Health Advice for Travellers”. D. Baggage £1,500 £75 you travelled (whichever is later). anything else you feel is important for us to know about.
your holiday and receive a full refund of all monies paid except any insurance 8 to 14 days £20 Some people may be at risk from discomfort or deep vein thrombosis (DVT) High value Items sub-limit £200 • You know you will need medical treatment or a consultation at a If our chosen insurance provider, Wrightsure Services (Hampshire)
premium and amendment charges. We will communicate the options with you 0 to 7 days £25 if they remain immobile on a journey for a long period. If you are planning to medical facility during your journey. Limited are unable to offer you the travel insurance cover you require,
or your premium is higher than you expected because you have
either through email or letter, with a reminder if necessary. If you exercise the undertake a journey of more than three hours, you should consult your doctor, E. Baggage Delay £100 Nil • You are travelling specifically for the purpose of having surgery, serious medical conditions, you may be able to get help by accessing
right to cancel, we must receive written notice within 20 days of the date of the if you have ever had DVT, pulmonary embolism, a family history of clotting (After a minimum delay of 12 complete hrs) procedures or hospital treatment, whether medically necessary the Money and Pensions Service travel directory or by calling
or not.
surcharge invoice. The currency exchange rate used in the holiday costings IMPORTANT NOTE Compensation will not be payable if the holiday is conditions, cancer or treatment for cancer, stroke, and heart or lung disease or • You had been diagnosed with a terminal illness prior to the date you 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).
are based on rates as at 1.14 Euros as of April 2026. cancelled because the number of persons booked is less than the number If you have had major surgery in the past three months. F. Emergency Medical/Dental Cover Abroad £1,000,000 £75 took out this insurance or booked your trip (whichever is later). Please note: The insurance information (including premiums) as
5. If you change your booking required, or for events beyond our control, which include: war, threat of war, We reserve the right to refuse any booking in the absence of a doctor’s – Dental Care sub-limit £350 If we are unable to cover a medical condition, this will mean that any detailed above, is correct at time of publication (April 2025) and
may be subject to change. Details of any changes to our current
If, after our confirmation has been issued, you wish to change to another of our riots, civil disturbances, terrorist activity and its consequences, industrial certificate confirming that you are fit to travel. Where we provide comfort stops other person insured by us will not be able to make a claim arising insurance arrangements, as detailed above, will be provided at the
holidays or change departure date, we will do our utmost to make the changes, disputes, natural and nuclear disasters, fire, epidemics, health risks and you are encouraged to walk around. Exercise reduces any discomfort, which G. Emergency Transport No Limit (reasonable costs) £75 from the medical condition(s). This may even apply if the person with time of booking.
the medical condition(s) purchases cover from another provider.
but we cannot guarantee to do so. However, notification must be received in pandemics, unavoidable and unforeseeable technical problems with transport may be caused by periods of immobility. – Search & Rescue sub-limit £1,000 Exclusions relating to the health of someone not insured on this Conduct Authority Consumer Helpline on 0800 111 6768.
writing at our offices from the person who signed the booking form, at least 6 for reasons beyond our control or that of our suppliers; hurricanes and other 14. Travel documents, itineraries, pick-up points and passports H. Personal Liability £1,000,000 £75 policy, but whose health may affect your decision whether to take or Travel insurance from just £39.00 per person*
weeks before departures. This must be accompanied by a payment of £25 to actual or potential severe weather conditions and any other similar events. continue with your journey:
cover our administrative costs, plus costs we incur in making the amendment. You are also advised to check with The Foreign and Commonwealth Office We can only provide general information regarding entry, passport, visa, I. Travel Accident £10,000 in the event of Nil (see note at the end of this section) arising from the health of a Duration UK Europe
Alterations cannot be made within 6 weeks of departure and any such request Advice Unit regularly at https://www.gov.uk/browse/abroad/travel- immigration requirements and safety and health formalities applicable to permanent disablity or death travelling companion, someone you were going to stay with, a close
for an alteration will be treated as a cancellation of the original booking and abroad prior to travel. your package itinerary. It is your responsibility to check such requirements relative or a business associate if at the time your policy was issued: Up to 3 days £39.00 £79.00
will be subject to the cancellation charges set out in paragraph below. Some All holidays operate if the minimum number of participants is met. However, in (in good time before departure), in order to make your decisions to fulfil such J. Travel Services During Your Trip Included Nil • You were aware they had undiagnosed medical condition(s) for Up to 5 days £40.00 £98.00
arrangements cannot be changed without paying a cancellation charge of up no case will we cancel your holiday less than 4 weeks before the scheduled requirements regarding your destination and/or the country(ies) through which they were awaiting tests, investigations or the results of these;
• You were aware that their medical condition(s) were unstable, were
to 100% of the ticket cost. departure date, except where you have failed to pay the final balance or which you may be transiting through. K. Loss of Travel Documents Nil likely to get worse in the next 12 months or they had been diagnosed 6 to 10 days £49.00 £98.00
6. Transferring your booking because of force majeure (force majeure means an event which we or Such information which you may need to check includes (but is not limited to) – Emergency replacement costs £200 as having a terminal condition.
passport requirements including (but not limited to) how valid your passport
– Remaining value of lost passport
Actual value
You can transfer your booking to somebody else, but the person must satisfy the suppliers of the services in question could not foresee or avoid and is must be after return date, whether your passport must be machine readable, Note: Only claims relating to a medical condition where any of the 11 to 17 days £65.00 £143.00
all the conditions of the holiday and you must inform us either by letter therefore beyond our control). or which visas may be required for entry such as ETA for UK travel and/or L. Personal Money £200 £75 above apply will be affected. This includes indirectly related claims.
For example, if someone breaks a bone and a doctor confirms it is
or email no less than 7 days before departure. This transfer will cost £25 9. Our responsibility to you ETIAS for EU travel. related to an existing diagnosis of osteoporosis (brittle bone disease), * These Insurance prices are valid up until the 31st December
plus reasonable costs to make the transfer. You will remain responsible for We accept responsibility for ensuring the holiday which you book with us is M. Legal Expenses £25,000 Nil this would not be covered if we have not agreed in writing to cover 2026, and new insurance rates will apply for holidays starting
ensuring payment before the balance due date. This is in addition to (and does supplied as described in our publicity material and the services offered reach You must check requirements for your own specific circumstances with the osteoporosis. from 1st January 2027.
not affect) the separate liability of the transferee to us. a reasonable standard and if you are in difficulty, we will assist you. If any part the relevant bodies as applicable. We have provided a few useful resources SIGNIFICANT EXCLUSIONS RESIDENCY Eligibility: Please note that this travel insurance is only
available to UK residents.
7. If you need to cancel your holiday of our holiday contract is not provided as promised, you may terminate the below, though it is your responsibility to check and see if such body would be The above Policy is only a summary of the main cover limits. You should read If you or anyone else named on this policy has not been a resident
relevant to yourself.
in the UK for more than 12 months, or if studying or working in the
You or any member of your party, may cancel your holiday at any time provided contract without paying a termination fee and we will pay you appropriate the rest of the policy for the full terms and conditions. Cover limits, sub-limits and UK for more than 6 months, before the policy was issued, this policy
the cancellation is made by the person signing the booking form and is compensation if this has affected your enjoyment of your holiday. We will, excesses apply per insured person.
50 Call us on 01934 415000 www.bakersdolphin.com 51