Page 51 - Bakers Dolphin

medical requirements for tourists. These regulations are subject 16. Special requests your party is abusive, disruptive or behaves in a way that could
to change and our clients are responsible for complying with All special needs and requests, if agreed, should be entered cause damage or injury to others or affect their enjoyment of
entry and current health requirements. If you are not sure of on the booking form and be included in the confirmation of the their holiday or which could damage property, we have the right
the health requirements for the country you are visiting, you are holiday. These cannot be guaranteed except where confirmed to terminate your contract with us and we will have no further
advised to check with your own GP before travelling. You are as part of our holiday commitment to you and are detailed on liability or obligation to you. The coach driver/representative,
also advised to refer to the Department of Health leaflet “Health your holiday booking confirmation. We are keen to ensure ship’s captain, or authorised official is entitled to refuse you
Advice for Travellers”. that we plan the arrangements for your holiday so that special boarding if in their reasonable opinion you are unacceptably
Some people may be at risk from discomfort or deep vein needs and requests can be accommodated as far as possible. under the influence of drink or drugs or you are being violent or
thrombosis (DVT) if they remain immobile on a journey for a If you will need assistance or may be unable to fully enjoy all disruptive. If you are refused boarding on the outward journey,
long period. If you are planning to undertake a journey of more aspects of your holiday you must tell us in advance so that we we will regard it as a cancellation by you and we will apply
than three hours, you should consult your doctor, if you have can maximise your enjoyment of the holiday. We will need to cancellation charges. If on your return journey, we have the right
ever had DVT, pulmonary embolism, a family history of clotting know if you will need special facilities in the hotel, taking part in to terminate the contract with you. We also request that mobile
conditions, cancer or treatment for cancer, stroke, and heart or the excursions or have difficulty boarding and travelling on the telephones are not used on the coach.
lung disease or If you have had major surgery in the past three coach or other means of transport. Before booking your holiday, 19. Travel Insurance
months. you should be sure that you and your party are both physically We strongly advise that you take out personal travel insurance
We reserve the right to refuse any booking in the absence of a and mentally capable of completing the itinerary. If you need for the trip. We have arranged travel insurance with Travel &
doctor’s certificate confirming that you are fit to travel. Where advice or further information either you or your booking agent General Insurance Services Ltd, which is outlined below. You
we provide comfort stops you are encouraged to walk around. should contact 01934 415000. If you will require a special diet may use an alternative insurer, but you must advise us. The
Exercise reduces any discomfort, which may be caused by please tell us at the time of booking, or as soon as you are insurance should cover medical and repatriation costs, personal
periods of immobility. medically advised, together with a copy of the diet. injury, loss of baggage and cancellation charges. If you do not
NO SMOKING is allowed on our coaches (including 17. Passengers with disabilities have adequate insurance and require our assistance during
E-Cigarettes) and we do not allow pets or any other animals, We want everyone to enjoy our travel arrangements. We are your holiday, we reserve the right to reclaim from you any
although we accommodate registered assistance dogs, but not happy to advise and assist you in choosing a suitable holiday. medical repatriation or other expenses which we may incur on
on overseas holidays. But, as some of the accommodation and resorts featured your behalf which would otherwise have been met by insurers.
15. Travel documents, itineraries, pick-up points and may not cater for even minor disabilities, it is important that, You must advise us if you use an alternative insurer, the policy
number and 24-hour contact number.
passports when booking, you advise us of any disability, specific need or 20. Luggage
complex need you may have and any special requirements that
For all Continental holidays, you will require a full 10-year will make sure the holiday is suitable. If a passenger requires
British Passport (machine readable) valid for 10 years from personal assistance (for example, assistance with feeding, Please restrict your luggage to a suitcase weighing no more
date of issue with a further 3 months after your holiday. If you dressing, toileting, mobilising) then this passenger must travel than 20kgs per person. We cannot accept responsibility for loss
do not hold a full British Passport or have any doubts about with an able-bodied companion or carer and written confirmation or damage to luggage unless through our negligence. Please do
your status as a resident British subject, you must check with that such assistance will be provided for the entirety of the not leave valuable items in your suitcase when left on the coach.
the Embassies or Consulates of the Countries to be visited to holiday is required at the time of booking. Coach drivers/Tour Please contact us for our policy on mobility scooters.
confirm the Passport or visa requirements when you book. We Managers are unable to provide such assistance. 21. General Data Protection Regulations
cannot accept responsibility if passengers are not in possession We comply with the GDPR 2018 Regulations, our data controller
of the correct travel documents. For full details on passport Important is Stephen Hunt and our data protection policy can be found
requirements, please contact ‘the identity and passport service’ You must tell us if you have an existing medical condition, online at www.bakersdolphin.com or you can request a copy
on 0300 222 0000 (www.direct.gov.uk). disability or complex need that may affect your holiday or other from Bakers Dolphin, 48 Locking Road, Weston super Mare,
You are responsible for ensuring you are at the correct group members’ enjoyment of it before you book your holiday. North Somerset. BS23 3DN.
We reserve the right to request a doctor’s certificate confirming
departure point, at the correct time and with the correct the passenger is fit to travel. If, in our reasonable opinion, 22. Emergency Contact
documents. Bakers Dolphin Coach Travel reserve the right to your chosen holiday is not suitable for your medical condition A member of staff is always on hand 24 hours a day to help
modify itineraries to conform with requests from competent or disability, we reserve the right to refuse your booking. You either before your holiday or on the day of departure by
authorities both within the UK and abroad. are responsible for bringing with you the proper clothing and telephoning 07860 433003. This number should be used should
Excursions which are included in the cost of your booking are equipment, which we advise you about in our printed trip you require any assistance during your holiday.
detailed on the brochure page and refunds will not be made for information. We want you to enjoy your holiday and will help you
excursions not taken. Optional excursions booked and paid for in select an appropriate trip. 23. Publication date and details
resort do not form part of your booking. Admission fees to buildings This brochure was printed in the United Kingdom April 2024.
may not be included in the price of the holiday, please check. 18. Passenger Behaviour
We want all our customers to have a happy and carefree
holiday. You are responsible for your behaviour and hygiene and
the effect it may have on others. If you or any other member of You will not be covered for any directly or indirectly related claims (see note
Our Client Holiday Travel Insurance is available to all eligible passengers travelling on our holidays which is
HEALTH DECLARATION AND HEALTH EXCLUSIONS
HOLIDAY TRAVEL INSURANCE and subject to limited regulation by the Prudential Regulation Authority and the Financial Conduct Authority. AWP comply with the following: • You were aware they had undiagnosed medical condition(s) for which they
at the end of this section) arising from the health of a travelling companion,
arranged by Travel & General Insurance Services Limited in conjunction with Wrightsure Services (Hampshire)
It is very important that you read the following:
Limited, and underwritten by AWP P&C SA and is administered in the UK by Allianz Assistance. Allianz Assistance
someone you were going to stay with, a close relative or a business associate if
For UK travel only - If you are only travelling within the UK, Channel Islands
is a trading name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France and the United Kingdom
at the time your policy was issued:
or Isle of Man during your journey, it is a condition of this policy that you can
Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and regulated by the Financial Conduct
were awaiting tests, investigations or the results of these;
1. You are fit to travel and undertake your planned journey.
Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange general insurance
• You were aware that their medical condition(s) were unstable, were likely
2. Following any claim investigation, your doctor confirms they would have
contracts. You can check these details online using the Financial Services Register (accessible from https://register.
to get worse in the next 12 months or they had been diagnosed as having a
agreed with or recommended your travel plans when you took out this
fca.org.uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768.
terminal condition.
insurance, booked your journey or at the time you travelled (whichever is later).
Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday.
3. You are not travelling with the purpose of having medical treatment or a
Note: Only claims relating to a medical condition where any of the above apply
DEMANDS AND NEEDS
will be affected. This includes indirectly related claims. For example, if someone
consultation.
breaks a bone and a doctor confirms it is related to an existing diagnosis of
4. You are not awaiting the outcome of any medical tests or an appointment at
This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no
osteoporosis (brittle bone disease), this would not be covered if we have not
a medical facility for any medical investigations.
excluded medical condition(s), are travelling in countries included within the policy terms and who wish to insure
agreed in writing to cover the osteoporosis.
themselves against unforeseen circumstances/events detailed in the cover section below. Subject to the terms,
For travel outside of the UK & All Air & Cruise Holidays - You will not
be covered for any claims arising as a direct or indirect result of an existing
conditions and maximum specified sums insured.
SIGNIFICANT EXCLUSIONS
medical condition if, in the 12 months before taking out this insurance or
IMPORTANT
RESIDENCY
booking your journey (whichever is later), you:
If you or anyone else named on this policy has not been a resident in the UK
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to
a) Were referred for tests, investigations, treatment or surgery, or were awaiting
provide you with factual information.
the results of any referral
months, before the policy was issued, this policy cannot cover you.
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service
b) Attended or were due to attend a hospital or clinic as an outpatient or
In addition to the above the policy also contains the following main exclusions:
from Allianz Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions
inpatient;
• Any existing medical conditions unless they have been declared to (where
will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy
c) Received treatment or saw a medical practitioner for a medical condition; or
wording before booking should you wish to examine this in advance.
appropriate) and accepted by the insurer.
d) Were prescribed medication.
• Your participation in any organised sports or dangerous activities unless they
Unless the condition(s) has (have) been declared to and accepted by us in for more than 12 months, or if studying or working in the UK for more than 6
have been declared to and accepted by the Insurer.
SUMMARY OF COVER PLEASE SEE THE POLICY WORDING FOR FULL DETAILS OF THE COVER, writing. You should contact the Medical Screening Team by calling 02392 • Suicide, self injury or deliberately putting yourself at risk (unless you are trying
LIMITATIONS AND EXCESSES, A SPECIMEN COPY OF WHICH IS AVAILABLE UPON REQUEST. 419063 if: to save another person’s life).
Cover Sum Insured Excess i) You need to declare a medical condition. • Travel against the advice of the carrier, any other public transport provider, the
Cancellation Up to £2,000 (£5,000 in respect of Air/ £75 (Nil in respect of Loss of ii) You are unsure whether a medical condition needs to be declared or not. Foreign Office or the World Health Organisation.
Cruise Holidays) Deposit) The confidential helpline will be able to confirm if cover can be provided for • Any manual work or hazardous occupation undertaken during the insured trip.
Travel Delay Travel Delay up to £60 Travel Delay Excess = 12 your medical condition(s). If you need to make a claim arising from a medical • The bankruptcy / liquidation of the tour operator, travel agent or transportation
company with whom you have booked your trip.
Cancellation (holiday abandonment) up hours condition that has not been declared and accepted by us, it is unlikely that your
to £2,000 (£5,000 in respect of Air/Cruise £75 claim will be paid. Each person insured by us would still be covered for any Examples of these and other conditions and restrictions and what to do if you
Holidays) unrelated medical condition(s) and other sections of cover subject to the terms are unsure about any aspect of an exclusion are contained within your policy
Missed Departure Up to £100 in England, Scotland, & Nil and conditions of this policy. information. Full details are contained within your policy information.
How to make a claim
You will not be covered if:
Wales/£300 for Northern Ireland, Isles of All claims should be made direct to Allianz Assistance. Please visit the website
Scilly, Channel Islands & Europe • Following any claim investigation, your doctor confirms they would not have www.azgatravelclaims.com. This will lead you to our online claims notification
agreed with or recommended you travel as planned either when you took out
Personal accident Up to £10,000 Death and corresponding Nil this insurance, booked your journey or at the time you travelled (whichever service where claim forms can be obtained immediately via email or by
Benefits limited to £5,000 in respect of is later). downloading directly from the site. Alternatively, please phone and ask for a
persons aged 66 and over at time of travel • You know you will need medical treatment or a consultation at a medical claim form or write to: Allianz Assistance Travel Insurance Claims Department,
Medical & Other Up to £1,000,000 outside of the UK. £75 facility during your journey. PO Box 451, Feltham TW13 9EE, telephone 0208 603 9958 or email travel.
Expenses (including Dental treatment limited to £350, • You are travelling specifically for the purpose of having surgery, procedures or claims@allianz-assistance.co.uk.
Curtailment and additional travel accommodation hospital treatment, whether medically necessary or not. Protecting your information
Repatriation) and repatriation expenses if you are • You had been diagnosed with a terminal illness prior to the date you took out We will only use your personal details in line with our Privacy Notice. This can
hospitalised or have to stay in beyond your this insurance or booked your trip (whichever is later). be found on our website or is available in hard copy format upon request and
return date. Trips solely within the UK are If we are unable to cover a medical condition, this will mean that any other you should read this carefully and contact us immediately if you have any
limited to £1,500 and to £300 for additional person insured by us will not be able to make a claim arising from the medical queries. Your personal information includes all of the details you have given us
travelling expenses condition(s). This may even apply if the person with the medical condition(s) to process your insurance policy (we will not ask for more information than is
Funeral expenses £1,000 purchases cover from another provider. necessary). We may share your data with Third Parties for the provision and
ongoing performance of your insurance policy. Your data may be transferred
abroad £100 Exclusions relating to the health of someone not insured on this policy, but outside the UK. All of the personal information you supply to us will be handled
Taxi fares & telephone whose health may affect your decision whether to take or continue with your strictly in accordance with the applicable Data Protection regulations and
calls journey: legislation.
Medical Confinement £10 per 24 hours up to £100 UK Nil J.N.Baker Ltd. trading as Bakers Dolphin Coach Travel are an appointed
Benefit £15 per 24 hours up to £450 Channel Travel insurance from just £26.53 per person* Representative of Travel & General Insurance Services Limited who are
Islands & Europe Duration UK Europe authorised and regulated by the FCA (their registration number is 304788)
Curtailment Up to £1,500 and which is permitted to advise on and arrange general insurance contracts.
You can check these details online using the Financial Services Register
Personal Property Up to £1,500 in all £75 Up to 3 days £26.53 £65.18 (accessible from www.fca.org.uk) or by contacting the Financial Conduct
Including Money Single Article Limit £200/Valuables £200 Up to 5 days £27.28 £68.30 Authority Consumer Helpline on 0800 111 6768.
Personal Money Up to £200 £75
Delayed Baggage (after 12 hours) - Up Nil Up to 6 days £33.02 £80.64
to £100
Loss of Passport Up to £200 including loss or theft of visa Nil Up to 10 days £33.02 £80.64
Missed Departure Up to £100 UK & £300 Europe Nil Up to 12 days £40.07 £97.20
Personal Liability Up to £1,000,000 Nil For insurance on cruise holidays, please enquire at * These insurance prices are valid up until the 31st December 2024 and new
insurance rates will apply for holidays starting from 1st January 2025.
Legal Costs & Up to £25,000 Nil Eligibility: Please note that this insurance is only available for UK residents. 51
Christmas Breaks
Visit us at our travel shops in Weston-super-Mare or Bristoltime of booking.
Expenses