Page 130 - Bakers Dolphin

Bonded Coach Holidays Group - Trading Charter all monies paid except any insurance premium and amendment IMPORTANT NOTE Compensation will not be payable if the
J.N.Baker Ltd trading as Bakers Dolphin, 48 Locking Road, charges. We will communicate the options with you either through holiday is cancelled because the number of persons booked is less
Weston- super-Mare, North Somerset BS23 3DN. email or letter, with a reminder if necessary. If you exercise the right than the number required, or for events beyond our control, which
OUR TRADING CHARTER WITH YOU to cancel, we must receive written notice within 20 days of the date include: war, threat of war, riots, civil disturbances, terrorist activity
of the surcharge invoice. The currency exchange rate used in the
and its consequences, industrial disputes, natural and nuclear
1. Financial Protection holiday costings are based on rates of 1.14 Euros as at September disasters, fire, epidemics, health risks and pandemics, unavoidable
Your contract is with J.N.Baker Ltd, trading as Bakers Dolphin 2024. and unforeseeable technical problems with transport for reasons
Coach Travel, 48 Locking Road, Weston super Mare, North beyond our control or that of our suppliers; hurricanes and other
Somerset. BS23 3DN. When you book a holiday with us, which 6. If you change your booking actual or potential severe weather conditions and any other similar
does not include a flight, the money you pay us for the booking If, after our confirmation has been issued, you wish to change to events. You are also advised to check with The Foreign and
will be protected by Bonded Coach Holidays (BCH) and the another of our holidays or change departure date, we will do our Commonwealth Office Advice Unit regularly at www.fco.gov.uk/
Association of Bonded Travel Organisers Trust Limited (ABTOT), utmost to make the changes, but we cannot guarantee to do so. travel prior to travel.
this is a Government approved consumer protection scheme. The However, notification must be received in writing at our offices All holidays operate if the minimum number of participants is met.
scheme will also ensure your repatriation in the event the company from the person who signed the booking form, at least 6 weeks However, in no case will we cancel your holiday less than 4 weeks
becomes insolvent. Our Trading Charter and Booking Conditions before departures. This must be accompanied by a payment before the scheduled departure date, except where you have
set out clearly and simply the responsibility we have to you and in of £25 to cover our administrative costs, plus costs we incur in failed to pay the final balance or because of force majeure (force
turn, you have with us, when a contract is made. Please see the making the amendment. Alterations cannot be made within 6 majeure means an event which we or the suppliers of the services
Consumer Guarantee at www.bch-uk.org. There is no financial weeks of departure and any such request for an alteration will be in question could not foresee or avoid and is therefore beyond our
protection if you purchase just transport or accommodation-only treated as a cancellation of the original booking and will be subject control).
from us. We fully comply with the Package Travel and Linked to the cancellation charges set out in paragraph below. Some
Travel Arrangements Regulations 2018. The combination of travel arrangements cannot be changed without paying a cancellation 10. Our responsibility to you
services offered to you is a package holiday within the meaning of charge of up to 100% of the ticket cost. We accept responsibility for ensuring the holiday which you book
the Regulations. Therefore, you will benefit from all rights applying 7. Transferring your booking with us is supplied as described in our publicity material and the
to package holidays. Bakers Dolphin Coach Travel will be fully You can transfer your booking to somebody else, but the person services offered reach a reasonable standard and if you are in
responsible for the proper performance of the holiday and providing must satisfy all the conditions of the holiday and you must inform difficulty, we will assist you. If any part of our holiday contract
assistance if you are in difficulty. Your key rights will be in the us either by letter or email no less than 7 days before departure. is not provided as promised, you may terminate the contract
details of the tour which will be provided prior to booking. This transfer will cost £25 plus reasonable costs to make the without paying a termination fee and we will pay you appropriate
2. Booking and Payment transfer. You will remain responsible for ensuring payment before compensation if this has affected your enjoyment of your holiday.
the balance due date. This is in addition to (and does not affect) the
When a booking is made, the ‘lead name’ on the booking separate liability of the transferee to us. We will, however, not be liable if there are any unforeseeable
guarantees that he or she is 18 or over and has the authority or unavoidable actions of a third party not connected with our
and accepts on behalf of the party the terms of these booking 8. If you need to cancel your holiday travel services, or there were unavoidable or extraordinary
conditions and pays the deposit indicated in the brochure and You or any member of your party, may cancel your holiday at circumstances, or the lack of conformity is due to a traveller in
as confirmed in the pre-contract information. After we receive any time provided the cancellation is made by the person signing the party. We accept responsibility for the acts and/or omissions
your booking and all appropriate payments, if the arrangements the booking form and is communicated to us in writing via the of our employees, agents and suppliers except where they lead
you wish to book are available, we will send you or your booking office who made your original booking. You must pay cancellation to death, injury or illness. Our liability in all cases shall be limited
agent a confirmation invoice within 14 days. This confirmation will charges to cover our administration costs and to compensate for to a maximum of twice the value of the original holiday cost (not
include any special requests we have agreed. All monies paid to the risk of us not reselling the holiday. If the holiday is resold a including insurance premiums and amendment charges). We
your booking agent are held by them on your behalf until we issue refund will be made. Your cancellation will take effect from the date accept responsibility for death, injury, or illness caused by the
TRADING CHARTER & BOOKING CONDITIONS
our confirmation invoice, thereafter your booking agent holds the on which we or our agent receive your written confirmation of your negligent acts and/or omissions of our employees or agents
money on our behalf. A binding agreement will come into existence cancellation. You must also return any tickets or vouchers you have together with our suppliers and sub-contractors, servants and/or
between us when we dispatch this invoice to the ‘lead name’ or received. A reduction in room occupancy may increase the charges agents of the same whilst acting within the scope of, or during their
your booking agent. Please check the confirmation carefully to for the remaining passengers by the application of supplements for employment in the provision of your holiday. We will accordingly
ensure all the information is correct. This contract is governed by low occupancy of rooms. Where bought in supplies, such as ferries, pay to our clients such damages as might have been awarded in
English Law, and the jurisdiction of the English Courts. hotel accommodation etc have been bought in on your behalf, and such circumstances under English Law. In respect of carriage by
Single occupancy of rooms, when available, may be subject to a where the terms and conditions of the supplier are non-refundable, air, sea, tunnel and rail and the provision of accommodation our
supplementary charge and these will be shown in the brochure. these products will be charged to you at the full retail rate. If this liability in all cases will be limited in the manner provided by the
You can book by paying a deposit for each person named on applies, the non-refundable items will be deducted from your relevant international convention.
the booking, but our commitment is always conditional upon the holiday costs and the following scale of charges will be applied to If we make any payment to you or any member of your party for
balance being paid as below. the remainder: death or personal injury or illness, you will be asked to assign to us
Deposit 2 day breaks £40.00 per person Scale of Cancellation Charges or our insurers the rights you may have to act against the person or
organisation responsible for causing the death, personal injury or
Deposit all coach holidays £75.00 per person Coach holidays illness. This clause does not apply to any separate contracts that
Deposit Channel Island holidays £200.00 per person Period before departure within Amount of cancellation you may enter for excursions or activities during or outside of your
Charge as a % of total
The balance of the price of your holiday must be paid at least 4 which written cancellation of package cost. holiday. If you or any member of your party suffer death, illness or
weeks before your departure. If you book within our balance due package price is received injury whilst overseas arising out of an activity which does NOT
period, you will need to pay the total holiday cost at the time of More than 42 days Deposit only form part of your holiday, we may offer guidance and where legal
booking. If the balance is not paid in time, we reserve the right to 42 - 35 days 40% or Deposit, if greater action is contemplated and you want our assistance, you must
cancel your holiday, retain your deposit, and apply the cancellation 34 - 28 days 60% obtain our written consent prior to any proceedings (We limit the
charges set out in the paragraph below. The date of cancellation 27 - 14 days 80% cost of our assistance to you or your party to £5,000 per party)
will normally be the date we receive your written confirmation 13 - 1 days 100% 11. If you have a complaint
that you intend to cancel or 15 days after the balance due date, Departure day or later including Total package cost If you have a problem during your holiday, please inform your Tour
whichever comes first. Where optional items are purchased as voluntary termination during Manager, your driver or the relevant supplier/resort representative
part of the holiday, these are payable on the balance due date the package. immediately who will endeavour to put things right. If your complaint
except where items, such as theatre tickets, have been specifically cannot be completely resolved locally, you must complete a
purchased for you. In this case the cost will be payable at a Channel Islands Holidays Holiday Report Form which can be obtained by your driver or local
separate date notified to you and will not normally be refunded representative, which you should keep. Our contact number, for
unless we obtain a refund from the supplier we use. Period before departure within Amount of cancellation unresolved complaints will be our office number on 01934 415000
3. Single Occupancy which written cancellation of Charge as a % of total (open in office hours). If you remain dissatisfied please follow this
package cost.
Single occupancy of rooms, when available, may be subject to a package price is received up within 14 days of your return home by writing to Bakers Dolphin
supplementary charge and these will be shown in the brochure. More than 56 days Deposit only Coach Travel giving your original booking reference number
However these charges may vary once we have exceeded the 56 - 43 days 30% or Deposit, if greater and all other relevant information, including the reference of the
available rooms within our initial allocation from the hotel. 42 - 29 days 60% Holiday Report Form. It is therefore a condition of this contract
Where we state ‘no single room supplement’ this is only applicable 28 - 7 days 90% that you communicate any problem to the supplier of the services
for the number of single rooms we have secured from a particular Less than 7 days 100% in question AND to our representative whilst in resort and obtain
hotel, once this allocation of rooms has been exceeded we may Departure day or later including Total package cost a written report form. If you fail to follow this simple procedure,
be able to secure further single or sole use rooms at an additional voluntary termination during we cannot accept responsibility as we have been deprived of the
charge. Any applicable additional charges will be advised to you by the package. opportunity to investigate and rectify the problem. Should you wish
a member of our reservations team at the time of booking and in to pursue the complaint further, BCH/ABTOT have an Alternative
writing on your confirmation & invoice. 9.Alterations to your holiday by us Dispute Resolution scheme and full details are available from
4. Brochure Accuracy We hope that we will not have to make any change to your holiday them. Please contact them at ABTOT 117 Houndsditch London
Although Bakers Dolphin make every effort to ensure the accuracy but, because our holidays are planned many months in advance, EC3A 7BT.
of the brochure information and pricing, regrettably errors do we sometimes do need to make minor changes. We reserve the 12. Our Coaches
sometimes occur. You must therefore ensure you check the price right to do this at any time. We will let you or your booking agent We will always use our reasonable endeavours to provide a
and all other details of your holiday with us at the time of booking know about any important changes as soon as possible, including coach to the specification in our brochure or advert but reserve
and when you receive our confirmation invoice. the minimum number of passengers required on the trip. If after the right to substitute an alternative vehicle should there be
booking, and before departure, we make a major change to your
5. Our Pricing Policy holiday, you will have the option of withdrawing from the holiday unforeseen circumstances. There is a seating plan but, in
Bakers Dolphin endeavour to ensure that the most up to date without penalty or transferring to another holiday without any some cases, operational reasons may require a coach with a
and correct prices are shown in our brochure. Occasionally, an charge. In either case, we will pay you compensation, according different configuration. We reserve the right to alter a coach
incorrect price may be shown, due to an error. When we become to the scale set below. A major change includes the time of your seating plan and allocate seats other than those booked. Single
aware of any such error, we will endeavour to notify you at the departure or return time by more than 12 hours, a change in passengers may be required to share a double seat with other
time of booking (if we are then aware of the mistake) or as soon departure point, location of resort or type of hotel, a change in single passengers. When your booking is confirmed, you will be
as reasonably possible. We reserve the right to cancel the booking cross channel travel, or specification of the coach. If we tell you offered the best seats that are available at that time. If you feel
if you do not wish to accept the price which is applicable to the about any of these changes after we have confirmed your holiday that you require two seats, then these must be booked and paid
holiday. Local Authorities in many towns and cities throughout booking (other than force majeure), you may either: for in advance, at the time of booking. If you fail to do this and
Europe have introduced new tourist taxes which must be paid - accept the new arrangements offered by us; or it transpires that the seat allocated to you is insufficient for your
directly to the hotel by all guests in person. These taxes are not needs and there is no alternative seating available, then you will be
included in our prices, but we will notify you when applicable. - accept a replacement holiday from us of equivalent or similar refused access to the coach and any payments made will be liable
standard and price (at the date of the change), if we can offer
Holiday prices include all travel, hotel accommodation and meals you one; or to forfeiture.
as specified in the holiday description and VAT payable in the UK Specific seats will not be allocated on coaches operating a feeder
where applicable. The price of the holiday will not be subjected to - cancel your holiday with us and receive a full refund of all monies. service between joining points and main holiday departure points or
any surcharges except those arising from exchange rate changes, Either way, we will pay you compensation, using the Compensation on coaches that carry out transfers between airports, seaports etc.
transportation including the price of fuel, air & ferry operator fares table shown, 13. Hotel facilities
and tolls, embarkation or disembarkation fees at terminals, duties Period before departure in Some hotel facilities and entertainment may be withdrawn for
and taxes (including the rate of VAT). Even in these cases we will which significant change is routine maintenance or be subject to seasonal availability and
absorb the cost equivalent to cost of the first 2% of the holiday notified to you or your agent Amount per person provision of the facilities cannot be guaranteed. Single occupancy
price. Amounts more than this plus £1 administration fee and More than 28 days Nil of rooms may be subject to a supplementary charge.
Travel Agents commission will be surcharged to you. If this means 15 to 27 days £15
the total cost of the holiday increases by more than 8% then you 8 to 14 days £20 14. Health and Safety
are entitled to cancel your holiday and receive a full refund of 0 to 7 days £25 In some foreign countries, standards of infrastructure, safety and
130 T o book call us on 019 34 4 1 5000 or visit WWW.BAKERSDOLPHIN.COM
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To book call us on 01934 41 5000 or visit WWW.BAKERSDOLPHIN.COM