Page 130 - Bakers Dolphin

Bonded Coach Holidays Group - Trading Charter 6. If you change your booking All holidays operate if the minimum number of participants is met.
J.N.Baker Ltd trading as Bakers Dolphin, 48 Locking Road, If, after our confirmation has been issued, you wish to change to However, in no case will we cancel your holiday less than 4 weeks
Weston- super-Mare, North Somerset BS23 3DN. another of our holidays or change departure date, we will do our before the scheduled departure date, except where you have
OUR TRADING CHARTER WITH YOU utmost to make the changes, but we cannot guarantee to do so. failed to pay the final balance or because of force majeure (force
majeure means an event which we or the suppliers of the services
However, notification must be received in writing at our offices
1. Financial Protection from the person who signed the booking form, at least 6 weeks in question could not foresee or avoid and is therefore beyond our
Your contract is with J.N.Baker Ltd, trading as Bakers Dolphin before departures. This must be accompanied by a payment control).
Coach Travel, 48 Locking Road, Weston super Mare, North of £25 to cover our administrative costs, plus costs we incur in
Somerset. BS23 3DN. When you book a holiday with us, which making the amendment. Alterations cannot be made within 6 10. Our responsibility to you
does not include a flight, the money you pay us for the booking weeks of departure and any such request for an alteration will be We accept responsibility for ensuring the holiday which you book
will be protected by Bonded Coach Holidays (BCH) and the treated as a cancellation of the original booking and will be subject with us is supplied as described in our publicity material and the
Association of Bonded Travel Organisers Trust Limited (ABTOT), to the cancellation charges set out in paragraph below. Some services offered reach a reasonable standard and if you are in
this is a Government approved consumer protection scheme. The arrangements cannot be changed without paying a cancellation difficulty, we will assist you. If any part of our holiday contract
scheme will also ensure your repatriation in the event the company charge of up to 100% of the ticket cost. is not provided as promised, you may terminate the contract
becomes insolvent. Our Trading Charter and Booking Conditions without paying a termination fee and we will pay you appropriate
set out clearly and simply the responsibility we have to you and in 7. Transferring your booking compensation if this has affected your enjoyment of your holiday.
turn, you have with us, when a contract is made. Please see the You can transfer your booking to somebody else, but the person We will, however, not be liable if there are any unforeseeable
Consumer Guarantee at www.bch-uk.org. There is no financial must satisfy all the conditions of the holiday and you must inform or unavoidable actions of a third party not connected with our
protection if you purchase just transport or accommodation-only us either by letter or email no less than 7 days before departure. travel services, or there were unavoidable or extraordinary
from us. We fully comply with the Package Travel and Linked This transfer will cost £25 plus reasonable costs to make the circumstances, or the lack of conformity is due to a traveller in
Travel Arrangements Regulations 2018. The combination of travel transfer. You will remain responsible for ensuring payment before the party. We accept responsibility for the acts and/or omissions
services offered to you is a package holiday within the meaning of the balance due date. This is in addition to (and does not affect) the of our employees, agents and suppliers except where they lead
the Regulations. Therefore, you will benefit from all rights applying separate liability of the transferee to us. to death, injury or illness. Our liability in all cases shall be limited
to package holidays. Bakers Dolphin Coach Travel will be fully 8. If you need to cancel your holiday to a maximum of twice the value of the original holiday cost (not
responsible for the proper performance of the holiday and providing You or any member of your party, may cancel your holiday at including insurance premiums and amendment charges). We
assistance if you are in difficulty. Your key rights will be in the any time provided the cancellation is made by the person signing accept responsibility for death, injury, or illness caused by the
details of the tour which will be provided prior to booking. the booking form and is communicated to us in writing via the negligent acts and/or omissions of our employees or agents
2. Booking and Payment office who made your original booking. You must pay cancellation together with our suppliers and sub-contractors, servants and/or
agents of the same whilst acting within the scope of, or during their
charges to cover our administration costs and to compensate for
When a booking is made, the ‘lead name’ on the booking the risk of us not reselling the holiday. If the holiday is resold a employment in the provision of your holiday. We will accordingly
guarantees that he or she is 18 or over and has the authority refund will be made. Your cancellation will take effect from the date pay to our clients such damages as might have been awarded in
and accepts on behalf of the party the terms of these booking on which we or our agent receive your written confirmation of your such circumstances under English Law. In respect of carriage by
conditions and pays the deposit indicated in the brochure and cancellation. You must also return any tickets or vouchers you have air, sea, tunnel and rail and the provision of accommodation our
as confirmed in the pre-contract information. After we receive received. A reduction in room occupancy may increase the charges liability in all cases will be limited in the manner provided by the
your booking and all appropriate payments, if the arrangements for the remaining passengers by the application of supplements for relevant international convention.
you wish to book are available, we will send you or your booking low occupancy of rooms. Where bought in supplies, such as ferries,
agent a confirmation invoice within 14 days. This confirmation will hotel accommodation etc have been bought in on your behalf, and If we make any payment to you or any member of your party for
include any special requests we have agreed. All monies paid to where the terms and conditions of the supplier are non-refundable, death or personal injury or illness, you will be asked to assign to us
your booking agent are held by them on your behalf until we issue these products will be charged to you at the full retail rate. If this or our insurers the rights you may have to act against the person or
our confirmation invoice, thereafter your booking agent holds the applies, the non-refundable items will be deducted from your organisation responsible for causing the death, personal injury or
money on our behalf. A binding agreement will come into existence holiday costs and the following scale of charges will be applied to illness. This clause does not apply to any separate contracts that
TRADING CHARTER & BOOKING CONDITIONS
between us when we dispatch this invoice to the ‘lead name’ or the remainder: you may enter for excursions or activities during or outside of your
your booking agent. Please check the confirmation carefully to holiday. If you or any member of your party suffer death, illness or
ensure all the information is correct. This contract is governed by Scale of Cancellation Charges injury whilst overseas arising out of an activity which does NOT
English Law, and the jurisdiction of the English Courts. Coach holidays form part of your holiday, we may offer guidance and where legal
Single occupancy of rooms, when available, may be subject to a Period before departure within Amount of cancellation action is contemplated and you want our assistance, you must
supplementary charge and these will be shown in the brochure. which written cancellation of Charge as a % of total obtain our written consent prior to any proceedings (We limit the
You can book by paying a deposit for each person named on package price is received package cost. cost of our assistance to you or your party to £5,000 per party)
the booking, but our commitment is always conditional upon the 11. If you have a complaint
balance being paid as below. More than 42 days Deposit only If you have a problem during your holiday, please inform your Tour
42 - 35 days 40% or Deposit, if greater
Deposit 2 day breaks £40.00 per person 34 - 28 days 60% Manager, your driver or the relevant supplier/resort representative
Deposit all coach holidays £75.00 per person 27 - 14 days 80% immediately who will endeavour to put things right. If your complaint
cannot be completely resolved locally, you must complete a
Deposit Channel Island holidays £200.00 per person 13 - 1 days 100% Questionnaire which can be obtained by your driver or local
The balance of the price of your holiday must be paid at least 6 Departure day or later including Total package cost representative, which you should keep. Our contact number, for
weeks before your departure. If you book within our balance due voluntary termination during unresolved complaints will be our office number on 01934 415000
period, you will need to pay the total holiday cost at the time of the package. (open in office hours). If you remain dissatisfied please follow this
booking. If the balance is not paid in time, we reserve the right to up within 14 days of your return home by writing to Bakers Dolphin
cancel your holiday, retain your deposit, and apply the cancellation Channel Islands Holidays Coach Travel giving your original booking reference number
charges set out in the paragraph below. The date of cancellation and all other relevant information, including the reference of the
will normally be the date we receive your written confirmation Period before departure within Amount of cancellation Holiday Report Form. It is therefore a condition of this contract
that you intend to cancel or 15 days after the balance due date, which written cancellation of Charge as a % of total that you communicate any problem to the supplier of the services
whichever comes first. Where optional items are purchased as package price is received package cost. in question AND to our representative whilst in resort and obtain
part of the holiday, these are payable on the balance due date More than 56 days Deposit only a written report form. If you fail to follow this simple procedure,
except where items, such as theatre tickets, have been specifically 56 - 43 days 30% or Deposit, if greater we cannot accept responsibility as we have been deprived of the
purchased for you. In this case the cost will be payable at a 42 - 29 days 60% opportunity to investigate and rectify the problem. Should you wish
separate date notified to you and will not normally be refunded 28 - 7 days 90% to pursue the complaint further, BCH/ABTOT have an Alternative
unless we obtain a refund from the supplier we use. Less than 7 days 100% Dispute Resolution scheme and full details are available from
3. Single Occupancy Departure day or later including Total package cost them. Please contact them at ABTOT 117 Houndsditch London
Single occupancy of rooms, when available, may be subject to a voluntary termination during EC3A 7BT.
supplementary charge and these will be shown in the brochure. the package. 12. Our Coaches
However these charges may vary once we have exceeded the 9.Alterations to your holiday by us We will always use our reasonable endeavours to provide a
available rooms within our initial allocation from the hotel. coach to the specification in our brochure or advert but reserve
Where we state ‘no single room supplement’ this is only applicable We hope that we will not have to make any change to your holiday the right to substitute an alternative vehicle should there be
for the number of single rooms we have secured from a particular but, because our holidays are planned many months in advance, unforeseen circumstances. There is a seating plan but, in
hotel, once this allocation of rooms has been exceeded we may we sometimes do need to make minor changes. We reserve the some cases, operational reasons may require a coach with a
be able to secure further single or sole use rooms at an additional right to do this at any time. We will let you or your booking agent different configuration. We reserve the right to alter a coach
charge. Any applicable additional charges will be advised to you by know about any important changes as soon as possible, including seating plan and allocate seats other than those booked. Single
a member of our reservations team at the time of booking and in the minimum number of passengers required on the trip. If after passengers may be required to share a double seat with other
writing on your confirmation & invoice. booking, and before departure, we make a major change to your single passengers. When your booking is confirmed, you will be
holiday, you will have the option of withdrawing from the holiday
4. Brochure Accuracy without penalty or transferring to another holiday without any offered the best seats that are available at that time. If you feel
Although Bakers Dolphin make every effort to ensure the accuracy charge. In either case, we will pay you compensation, according that you require two seats, then these must be booked and paid
of the brochure information and pricing, regrettably errors do to the scale set below. A major change includes the time of your for in advance, at the time of booking. If you fail to do this and
sometimes occur. You must therefore ensure you check the price departure or return time by more than 12 hours, a change in it transpires that the seat allocated to you is insufficient for your
and all other details of your holiday with us at the time of booking departure point, location of resort or type of hotel, a change in needs and there is no alternative seating available, then you will be
and when you receive our confirmation invoice. cross channel travel, or specification of the coach. If we tell you refused access to the coach and any payments made will be liable
5. Our Pricing Policy about any of these changes after we have confirmed your holiday to forfeiture.
Bakers Dolphin endeavour to ensure that the most up to date booking (other than force majeure), you may either: Specific seats will not be allocated on coaches operating a feeder
and correct prices are shown in our brochure. Occasionally, an - accept the new arrangements offered by us; or service between joining points and main holiday departure points or
incorrect price may be shown, due to an error. When we become - accept a replacement holiday from us of equivalent or similar on coaches that carry out transfers between airports, seaports etc.
aware of any such error, we will endeavour to notify you at the standard and price (at the date of the change), if we can offer 13. Hotel facilities
time of booking (if we are then aware of the mistake) or as soon you one; or Some hotel facilities and entertainment may be withdrawn for
as reasonably possible. We reserve the right to cancel the booking routine maintenance or be subject to seasonal availability and
if you do not wish to accept the price which is applicable to the - cancel your holiday with us and receive a full refund of all monies. provision of the facilities cannot be guaranteed. Single occupancy
holiday. Local Authorities in many towns and cities throughout Either way, we will pay you compensation, using the Compensation of rooms may be subject to a supplementary charge.
Europe have introduced new tourist taxes which must be paid table shown,
directly to the hotel by all guests in person. These taxes are not Period before departure in 14. Health and Safety
included in our prices, but we will notify you when applicable. which significant change is In some foreign countries, standards of infrastructure, safety and
Holiday prices include all travel, hotel accommodation and meals notified to you or your agent Amount per person hygiene may be lower than those to which we are accustomed in
as specified in the holiday description and VAT payable in the UK More than 28 days Nil the UK. You should therefore exercise greater care for your own
where applicable. The price of the holiday will not be subjected to 15 to 27 days £15 protection. There may be countries that we visit that have special
any surcharges except those arising from exchange rate changes, 8 to 14 days £20 medical requirements for tourists. These regulations are subject
transportation including the price of fuel, air & ferry operator fares 0 to 7 days £25 to change and our clients are responsible for complying with entry
and tolls, embarkation or disembarkation fees at terminals, duties and current health requirements. If you are not sure of the health
and taxes (including the rate of VAT). Even in these cases we will requirements for the country you are visiting, you are advised to
absorb the cost equivalent to cost of the first 2% of the holiday IMPORTANT NOTE Compensation will not be payable if the check with your own GP before travelling. You are also advised
price. Amounts more than this plus £1 administration fee and holiday is cancelled because the number of persons booked is less to refer to the Department of Health leaflet “Health Advice for
Travel Agents commission will be surcharged to you. If this means than the number required, or for events beyond our control, which Travellers”.
the total cost of the holiday increases by more than 8% then you include: war, threat of war, riots, civil disturbances, terrorist activity Some people may be at risk from discomfort or deep vein
are entitled to cancel your holiday and receive a full refund of and its consequences, industrial disputes, natural and nuclear thrombosis (DVT) if they remain immobile on a journey for a long
all monies paid except any insurance premium and amendment disasters, fire, epidemics, health risks and pandemics, unavoidable period. If you are planning to undertake a journey of more than
charges. We will communicate the options with you either through and unforeseeable technical problems with transport for reasons three hours, you should consult your doctor, if you have ever had
beyond our control or that of our suppliers; hurricanes and other
DVT, pulmonary embolism, a family history of clotting conditions,
130 email or letter, with a reminder if necessary. If you exercise the right actual or potential severe weather conditions and any other similar cancer or treatment for cancer, stroke, and heart or lung disease or
to cancel, we must receive written notice within 20 days of the date
of the surcharge invoice. The currency exchange rate used in the events. You are also advised to check with The Foreign and If you have had major surgery in the past three months.
holiday costings are based on rates of 1.14 Euros as at May 2025. Commonwealth Office Advice Unit regularly at www.fco.gov.uk/
travel prior to travel.