Page 131 - Bakers Dolphin

We reserve the right to refuse any booking in the absence of a need special facilities in the hotel, taking part in the excursions if in their reasonable opinion you are unacceptably under the
doctor’s certificate confirming that you are fit to travel. Where or have difficulty boarding and travelling on the coach or other influence of drink or drugs or you are being violent or disruptive.
we provide comfort stops you are encouraged to walk around. means of transport. Before booking your holiday, you should be If you are refused boarding on the outward journey, we will regard
Exercise reduces any discomfort, which may be caused by sure that you and your party are both physically and mentally it as a cancellation by you and we will apply cancellation charges.
periods of immobility. capable of completing the itinerary. If you need advice or further If on your return journey, we have the right to terminate the
NO SMOKING is allowed on our coaches (including E-Cigarettes) information either you or your booking agent should contact contract with you. We also request that mobile telephones are
and we do not allow pets or any other animals, although we 01934 415000. If you will require a special diet please tell us at not used on the coach.
accommodate registered assistance dogs, but not on overseas the time of booking, or as soon as you are medically advised, 19. Travel Insurance
holidays. together with a copy of the diet. We strongly advise that you take out personal travel insurance for
15. Travel documents, itineraries, Link points and 17. Passengers with disabilities the trip. We have arranged travel insurance with Travel & General
passports We want everyone to enjoy our travel arrangements. We are Insurance Services Ltd, which is outlined below. You may use an
For all Continental holidays, you will require a full 10-year British happy to advise and assist you in choosing a suitable holiday. alternative insurer, but you must advise us. The insurance should
Passport (machine readable) valid for a further 6 months after But, as some of the accommodation and resorts featured may cover medical and repatriation costs, personal injury, loss of
your holiday. If you do not hold a full British Passport or have not cater for even minor disabilities, it is important that, when baggage and cancellation charges. If you do not have adequate
any doubts about your status as a resident British subject, you booking, you advise us of any disability, specific need or complex insurance and require our assistance during your holiday, we
must check with the Embassies or Consulates of the Countries need you may have and any special requirements that will make reserve the right to reclaim from you any medical repatriation or
to be visited to confirm the Passport or visa requirements when sure the holiday is suitable. If a passenger requires personal other expenses which we may incur on your behalf which would
you book. We cannot accept responsibility if passengers are not assistance (for example, assistance with feeding, dressing, otherwise have been met by insurers. You must advise us if you
in possession of the correct travel documents. For full details on toileting, mobilising) then this passenger must travel with an use an alternative insurer, the policy number and 24-hour contact
passport requirements, please contact ‘the identity and passport able-bodied companion or carer and written confirmation that number. TRADING CHARTER & BOOKING CONDITIONS
service’ on 0300 222 0000 (www.direct.gov.uk). such assistance will be provided for the entirety of the holiday is 20. Luggage
required at the time of booking. Coach drivers/Tour Managers are
You are responsible for ensuring you are at the correct departure unable to provide such assistance. Please restrict your luggage to a suitcase weighing no more than
point, at the correct time and with the correct documents. Bakers 20kgs per person. We cannot accept responsibility for loss or
Dolphin Coach Travel reserve the right to modify itineraries to Important damage to luggage unless through our negligence. Please do
conform with requests from competent authorities both within the You must tell us if you have an existing medical condition, not leave valuable items in your suitcase when left on the coach.
UK and abroad. disability or complex need that may affect your holiday or other Please contact us for our policy on mobility scooters.
Excursions which are included in the cost of your booking are group members’ enjoyment of it before you book your holiday. 21. General Data Protection Regulations
detailed on the brochure page and refunds will not be made for We reserve the right to request a doctor’s certificate confirming We comply with the GDPR 2018 Regulations, our data controller
excursions not taken. Optional excursions booked and paid for in the passenger is fit to travel. If, in our reasonable opinion, is Stephen Hunt and our data protection policy can be found
resort do not form part of your booking. Admission fees to buildings your chosen holiday is not suitable for your medical condition online at www.bakersdolphin.com or you can request a copy from
may not be included in the price of the holiday, please check. or disability, we reserve the right to refuse your booking. You Bakers Dolphin, 48 Locking Road, Weston super Mare, North
are responsible for bringing with you the proper clothing and
16. Special requests equipment, which we advise you about in our printed trip Somerset. BS23 3DN.
All special needs and requests, if agreed, should be entered information. We want you to enjoy your holiday and will help you 22. Emergency Contact
on the booking form and be included in the confirmation of the select an appropriate trip. A member of staff is always on hand 24 hours a day to help either
holiday. These cannot be guaranteed except where confirmed 18. Passenger Behaviour before your holiday or on the day of departure by telephoning
as part of our holiday commitment to you and are detailed on 07860 433003. This number should be used should you require
your holiday booking confirmation. We are keen to ensure that We want all our customers to have a happy and carefree holiday. any assistance during your holiday.
we plan the arrangements for your holiday so that special needs You are responsible for your behaviour and hygiene and the
TRADING CHARTER & BOOKING CONDITIONS
and requests can be accommodated as far as possible. If you effect it may have on others. If you or any other member of your 23. Publication date and details
TRADING CHARTER & BOOKING CONDITIONS
will need assistance or may be unable to fully enjoy all aspects of party is abusive, disruptive or behaves in a way that could cause This brochure was printed in the United Kingdom May 2025.
your holiday you must tell us in advance so that we can maximise damage or injury to others or affect their enjoyment of their
your enjoyment of the holiday. We will need to know if you will holiday or which could damage property, we have the right to
terminate your contract with us and we will have no further liability
or obligation to you. The coach driver/ You will not be covered for any directly or indirectly related claims (see note at the
representative, ship’s captain, or authorised
Our Client Holiday Travel Insurance is available to all eligible passengers travelling on our holidays which is arranged
HOLIDAY TRAVEL INSURANCE general insurance contracts. You can check these details online using the Financial Services Register (accessible from It is very important that you read the following: end of this section) arising from the health of a travelling companion, someone you
by Wrightsure Services (Hampshire) Limited,and underwritten by AWP P&C SA and is administered in the UK by Allianz official is entitled to refuse you boarding
Assistance. Allianz Assistance is a trading name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France
and the United Kingdom and subject to limited regulation by the Prudential Regulation Authority and the Financial
Conduct Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and regulated by
HEALTH DECLARATION AND HEALTH EXCLUSIONS
the Financial Conduct Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange
were going to stay with, a close relative or a business associate if at the time your
For UK, Channel Islands and the Isle of Man trips only (except Air & Cruise
https://register.fca.org.uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.
policy was issued:
Holidays) You will not be covered under this policy for any claims arising as a
Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday.
• You were aware they had undiagnosed medical condition(s) for which they were
direct or indirect of any pre-existing medical condition, unless you can comply with
DEMANDS AND NEEDS
awaiting tests, investigations or the results of these;
the following:
Bakers Dolphin Coach Client Holiday Travel Insurance is typically suitable for travel customers who wish to insure
• You were aware that their medical condition(s) were unstable, were likely to get
1. You are fit to travel and undertake your planned trip when you take out this policy,
themselves for medical emergencies, delayed or missed departures, cancellation, interruptions, lost, stolen or delayed
worse in the next 12 months or they had been diagnosed as having a terminal
book your trip or at time you travel (whichever is later).
possessions, personal accident and personal liability. The level of cover may vary depending on where you travel
condition.
2. Following any claim investigation, your doctor confirms they would have agreed
(whether in your country of residence or abroad). Travel insurance does not cover you for everything and you should
with or recommended your travel plans when you took out this policy, booked your Note: Only claims relating to a medical condition where any of the above apply will
enquire to make sure it provides the cover you need.
be affected. This includes indirectly related claims. For example, if someone breaks
journey or at the time you travelled (whichever is later).
IMPORTANT
a bone and a doctor confirms it is related to an existing diagnosis of osteoporosis
3. You are not travelling for the purpose of having medical treatment or a
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to
(brittle bone disease), this would not be covered if we have not agreed in writing to
consultation during your trip.
provide you with information.
4. You are not awaiting any medical tests, investigations or surgery, or the outcome
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from
SIGNIFICANT EXCLUSIONS
of any tests or investigations when you take out this policy or book your trip
Allianz Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will
RESIDENCY
(whichever is later).
be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording
If you or anyone else named on this policy has not been a resident in the UK for
For travel outside of the UK & All Air & Cruise Holidays - You will not be covered
before booking should you wish to examine this in advance.
more than 12 months, or if studying or working in the UK for more than 6 months,
for any claims arising as a direct or indirect result of an existing medical condition if, cover the osteoporosis.
before the policy was issued, this policy cannot cover you.
SUMMARY OF COVER PLEASE SEE THE POLICY WORDING FOR FULL DETAILS OF THE COVER, in the 12 months before taking out this insurance or booking your journey (whichever In addition to the above the policy also contains the following main exclusions:
LIMITATIONS AND EXCESSES, A SPECIMEN COPY OF WHICH IS AVAILABLE UPON REQUEST. is later), you: • Any existing medical conditions unless they have been declared to (where
Cover Section Limit Excess a) were prescribed medication; appropriate) and accepted by the insurer.
b) received treatment or consulted a doctor or other medical practitioner for any
A. Trip Cancellation £3,000 £75 (Nil in medical condition; • Your participation in any organised sports or dangerous activities unless they have
respect of loss c) attended a hospital or clinic as an outpatient or inpatient; been declared to and accepted by the Insurer.
of deposit) d) were referred for tests, investigations, treatment or surgery, or were awaiting the • Suicide, self injury or deliberately putting yourself at risk (unless you are trying to
save another person’s life).
B. Travel Interruption £3,000 £75 results of any referral • Travel against the advice of the carrier, any other public transport provider, the
- Extra accommodation sub-limit £500 (but no more than £100 e) had any symptoms of an undiagnosed medical condition or have had a terminal Foreign Office or the World Health Organisation.
illness; unless you told us inwriting about the pre-existing medical condition and
per day) we have agreed in writing to cover it. • Any manual work or hazardous occupation undertaken during the insured trip.
- Trip Curtailment Up to the above section limit Unless the condition(s) has (have) been declared to and accepted by us in writing. • The bankruptcy / liquidation of the tour operator, travel agent or transportation
company with whom you have booked your trip.
- Early/Delayed Return Up to the above section limit You should contact the Medical Screening Team by calling 02392 419063 if: Examples of these and other conditions and restrictions and what to do if you
i) You need to declare a medical condition.
- Trip Continuation Up to the above section limit ii) You are unsure whether a medical condition needs to be declared or not. are unsure about any aspect of an exclusion are contained within your policy
information. Full details are contained within your policy information.
- Extended Stay Up to the above section limit The confidential helpline will be able to confirm if cover can be provided for your How to make a claim
C. Travel Delay £300 Nil medical condition(s). If you need to make a claim arising from a medical condition All claims should be reported directly to Allianz by calling their dedicated claims line
that has not been declared and accepted by us, it is unlikely that your claim will be
on 0208 666 9233 (lines are open between the hours of 08:00 hrs & 18:00 Mondays
(Under section benefit 1. a minimum delay paid. Each person insured by us would still be covered for any unrelated medical to Fridays, excluding Bank Holidays).
period of 12 complete hrs and the following condition(s) and other sections of cover subject to the terms and conditions of this Protecting your information
daily limits apply) policy. We will only use your personal details in line with our Privacy Notice. This can be
- With receipts daily limit £50 You will not be covered if: found on our website or is available in hard copy format upon request and you
• Following any claim investigation, your doctor confirms they would not have
should read this carefully and contact us immediately if you have any queries. Your
- No receipts daily limit £25 agreed with or recommended you travel as planned either when you took out this personal information includes all of the details you have given us to process your
insurance, booked your journey or at the time you travelled (whichever is later).
D. Baggage £1,500 £75 • You know you will need medical treatment or a consultation at a medical facility insurance policy (we will not ask for more information than is necessary). We may
share your data with Third Parties for the provision and ongoing performance of
- High value Items sub-limit £200 during your journey. your insurance policy. Your data may be transferred outside the UK. All the personal
E. Baggage Delay £100 Nil • You are travelling specifically for the purpose of having surgery, procedures or information you supply to us will be handled strictly in accordance with the applicable
Data Protection regulations and legislation.
hospital treatment, whether medically necessary or not.
(after a minimum delay of 12 complete hrs) • You had been diagnosed with a terminal illness prior to the date you took out this Bakers Dolphin Coach Travel is an appointed Representative of Wrightsure Services
F. Emergency Medical/Dental Cover Abroad £1,000,000 £75 insurance or booked your trip (whichever is later). (Hampshire) Limited who are authorised and regulated by the FCA (their registration
number is 311394) and which is permitted to advise on and arrange general
- Dental Care sub-limit £350 If we are unable to cover a medical condition, this will mean that any other person insurance contracts.
insured by us will not be able to make a claim arising from the medical condition(s).
G. Emergency Transport No Limit (reasonable costs) £75 This may even apply if the person with the medical condition(s) purchases cover You can check these details online using the Financial Services Register
(accessible from www.fca.org.uk) or by contacting the Financial Conduct Authority
from another provider.
- Search & Rescue sub-limit £1,000 Exclusions relating to the health of someone not insured on this policy, but whose Consumer Helpline on 0800 111 6768.
H. Personal Liability £1,000,000 £75 health may affect your decision whether to take or continue with your journey: Should you have personal circumstances, for which you may need additional support
or accommodations, please let us know and we will do our best to support you.
I. Travel Accident £10,000 in the event of Nil These could include issues with sight, hearing impairments, capability restrictions,
permanent disability or death welfare/health issues or anything else you feel is important for us to know about.
J. Travel Services During Your Trip Included Nil Travel insurance from just £35.00 per person* If our chosen insurance provider, Wrightsure Services (Hampshire) Limited are
unable to offer you the travel insurance cover you require, or your premium is higher
K. Loss of Travel Documents Nil Duration UK Europe than you expected because you have serious medical conditions, you may be able
- Emergency replacement costs £200 Up to 3 days £35.00 £71.00 to get help by accessing the Money and Pensions Service travel directory or by
calling 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).
- Remaining value of lost passport Actual value Up to 5 days £36.00 £88.00 Please note: The insurance information (including premiums) as detailed above,
L. Personal Money £200 £75 is correct at time of publication (April 2025) and may be subject to change. Details
of any changes to our current insurance arrangements, as detailed above, will be
M. Legal Expenses £25,000 Nil 6 to 10 days £44.00 £88.00 provided at the time of booking.
* The above Policy is only a summary of the main cover limits. You should read 11 to 17 days £72.00 £138.00 Conduct Authority Consumer Helpline on 0800 111 6768.
the rest of the policy for the full terms and conditions. Cover limits, sub-limits and *These Insurance prices are valid up until the 31st December 2025, and new
insurance rates will apply for holidays starting from 1st January 2026.
131
excesses apply per insured person. Eligibility: Please note that this travel insurance is only available to UK residents.