Page 131 - Bakers Dolphin

• the Foreign, Commonwealth and Development Office with a copy of the diet. charges. If on your return journey, we have the right to terminate the contract
(“FCDO”, https://www.gov.uk/travelaware) (applicable to UK residents); Excursions which are included in the cost of your booking are detailed on the with you. We also request that mobile telephones are not used on the coach.
• UK Passport Office (0870 5210410 or brochure page and refunds will not be made for excursions not taken. Optional 18. Travel Insurance
https://www.gov.uk/browse/citizenship. excursions booked and paid for in resort do not form part of your booking. We strongly advise that you take out personal travel insurance for the trip.
• Embassies, High Commission and/or Consulates; Admission fees to buildings may not be included in the price of the holiday, We have partnered with a travel insurance provider, Wrightsure Services
• Own doctor. please check. (Hampshire) Limited, which is outlined below. You may use an alternative
For UK residents booking European travel, you should obtain a UK Global Health 16. Passengers with disabilities insurer, but you must advise us. The insurance should cover medical and
Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an We want everyone to enjoy our travel arrangements. We are happy to advise repatriation costs, personal injury, loss of baggage and cancellation charges.
existing European Health Insurance Card (EHIC). For travel to Norway, Iceland, and assist you in choosing a suitable holiday. It is important that, when If you do not have adequate insurance and require our assistance during your
Liechtenstein and Switzerland, UK GHIC and EHIC cannot be used for medical booking, you advise us of any disability, specific need or complex need you may holiday, we reserve the right to reclaim from you any medical repatriation or
treatment. Passengers to these destinations should obtain comprehensive have and any special requirements that will make sure the holiday is suitable. other expenses which we may incur on your behalf which would otherwise
medical insurance prior to departure, including cover for emergency medical If a passenger requires personal assistance (for example, assistance with have been met by insurers. You must advise us if you use an alternative insurer,
treatment and associated costs. feeding, dressing, toileting, mobilising) then this passenger must travel with an the policy number and 24-hour contact number.
We do not accept any responsibility if you cannot travel or incur any other loss able-bodied companion or carer and written confirmation that such assistance 19. Luggage
because you have not complied with any entry, passport, visa, immigration will be provided for the entirety of the holiday is required at the time of booking. Please restrict your luggage to a suitcase weighing no more than 20kgs per
requirements or health formalities. You agree to reimburse us in relation to any Coach drivers/Tour Managers are unable to provide such assistance. person. We cannot accept responsibility for loss or damage to luggage unless
fines or other losses which we incur because of your failure to comply with any Important through our negligence. Please do not leave valuable items in your suitcase
entry passport, visa, immigration requirements or health formalities. You must tell us if you have an existing medical condition, disability or complex when left on the coach. Please contact us for our policy on mobility scooters.
You are responsible for ensuring you are at the correct departure point, at the need that may affect your holiday or other group members’ enjoyment of 20. Conditions Of Suppliers
correct time and with the correct documents. Bakers Dolphin Coach Travel it before you book your holiday. We reserve the right to request a doctor’s Many of the services which make up your holiday are provided by independent
reserve the right to modify itineraries to conform with requests from competent certificate confirming the passenger is fit to travel. If, in our reasonable opinion, suppliers. Those suppliers provide these services in accordance with their own
authorities both within the UK and abroad. your chosen holiday is not suitable for your medical condition or disability, we terms and conditions which will form part of your contract with us. Some of
15. Special Requests & Excursions reserve the right to refuse your booking. You are responsible for bringing with these terms and conditions may limit or exclude the supplier's liability to you,
you the proper clothing and equipment, which we advise you about in our
All special needs and requests, if agreed, should be entered on the booking printed trip information. We want you to enjoy your holiday and will help you usually in accordance with applicable International Conventions. Copies of the
form and be included in the confirmation of the holiday. These cannot be select an appropriate trip. relevant parts of these terms and conditions are available on request from us or
guaranteed except where confirmed as part of our holiday commitment to you the supplier concerned.
and are detailed on your holiday booking confirmation. We are keen to ensure 17. Passenger Behaviour 21. Advanced Passenger Information
that we plan the arrangements for your holiday so that special needs and We want all our customers to have a happy and carefree holiday. You are A number of Governments are introducing new requirements for our suppliers
requests can be accommodated as far as possible. If you will need assistance responsible for your behaviour and hygiene and the effect it may have on to provide personal information about all travellers to the Authorities prior to
or may be unable to fully enjoy all aspects of your holiday you must tell us others. If you or any other member of your party is abusive, disruptive or travellers arriving at the destination. The data will be collected either at the
in advance so that we can maximise your enjoyment of the holiday. We will behaves in a way that could cause damage or injury to others or affect their time of or after a booking is made. Where we collect this data, we will treat it in
need to know if you will need special facilities in the hotel, taking part in the enjoyment of their holiday or which could damage property, we have the accordance with our Privacy Policy.
excursions or have difficulty boarding and travelling on the coach or other right to terminate your contract with us and we will have no further liability or 22. Emergency Contact
means of transport. Before booking your holiday, you should be sure that you obligation to you. The coach driver/representative, ship's captain, or similar, Our emergency contact details are Tel: 07860 433003
and your party are both physically and mentally capable of completing the authorised official is entitled to refuse you boarding if in their reasonable
itinerary. If you need advice or further information either you or your booking opinion you are unacceptably under the influence of drink or drugs or you are PUBLICATION DATE This brochure was printed in the United Kingdom,
agent should contact 01934 415000 If you will require a special diet please tell being violent or disruptive. If you are refused boarding on the outward journey, October 2025.
us at the time of booking, or as soon as you are medically advised, together we will regard it as a cancellation by you and we will apply cancellation
Holiday travel insurance HEALTH DECLARATION AND HEALTH EXCLUSIONS cannot cover you. In addition to the above the policy also contains the
following main exclusions:
It is very important that you read the following: For UK, Channel
Islands and the Isle of Man trips only (except Air & Cruise Holidays) • Any existing medical conditions unless they have been declared to
You will not be covered under this policy for any claims arising as a (where appropriate) and accepted by the insurer.
Our Client Holiday Travel Insurance is available to all eligible passengers travelling on our holidays which is arranged by Wrightsure Services direct or indirect of any pre-existing medical condition, unless you • Your participation in any organised sports or dangerous activities
(Hampshire) Limited,and underwritten by AWP P&C SA and is administered in the UK by Allianz Assistance. Allianz Assistance is a trading name can comply with the following: unless they have been declared to and accepted by the Insurer.
of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France and the United Kingdom and subject to limited regulation by the Prudential 1. You are fit to travel and undertake your planned trip when you take • Suicide, self injury or deliberately putting yourself at risk (unless you
Regulation Authority and the Financial Conduct Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and out this policy, book your trip or at time you travel (whichever is later). are trying to save another person’s life).
regulated by the Financial Conduct Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange general 2. Following any claim investigation, your doctor confirms they would • Travel against the advice of the carrier, any other public transport
insurance contracts. You can check these details online using the Financial Services Register (accessible from https://register.fca.org.uk) or by have agreed with or recommended your travel plans when you provider, the Foreign Office or the World Health Organisation.
contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768. Should you wish to take out this travel insurance please include took out this policy, booked your journey or at the time you travelled • Any manual work or hazardous occupation undertaken during the
the appropriate premium when booking your holiday. (whichever is later). insured trip.
DEMANDS AND NEEDS 3. You are not travelling for the purpose of having medical treatment • The bankruptcy / liquidation of the tour operator, travel agent or
Bakers Dolphin Coach Client Holiday Travel Insurance is typically suitable for travel customers who wish to insure themselves for medical or a consultation during your trip. transportation company with whom you have booked your trip
emergencies, delayed or missed departures, cancellation, interruptions, lost, stolen or delayed possessions, personal accident and personal 4. You are not awaiting any medical tests, investigations or surgery, Examples of these and other conditions and restrictions and what to
liability. The level of cover may vary depending on where you travel (whether in your country of residence or abroad). Travel insurance does not or the outcome of any tests or investigations when you take out this do if you are unsure about any aspect of an exclusion are contained
cover you for everything and you should enquire to make sure it provides the cover you need. policy or book your trip (whichever is later). within your policy information. Full details are contained within your
IMPORTANT For travel outside of the UK & All Air & Cruise Holidays – You will policy information.
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with not be covered for any claims arising as a direct or indirect result of How to make a claim
information. We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Allianz an existing medical condition if, in the 12 months before taking out All claims should be reported directly to Allianz by calling their
Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will be forwarded with your confirmation this insurance or booking your journey (whichever is later), you: dedicated claims line on 0208 666 9233 (lines are open between
of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance. a) were prescribed medication; the hours of 08:00 hrs & 18:00 Mondays to Fridays, excluding Bank
b) received treatment or consulted a doctor or other medical Holidays).
Cover Section Limit Excess practitioner for any medical condition; Protecting your information
c) attended a hospital or clinic as an outpatient or inpatient;
We will only use your personal details in line with our Privacy Notice.
d) were referred for tests, investigations, treatment or surgery, or This can be found on our website or is available in hard copy format
A. Trip Cancellation £3,000 £75 (Nil in were awaiting the results of any referral upon request and you should read this carefully and contact us
respect of loss e) had any symptoms of an undiagnosed medical condition or have immediately if you have any queries. Your personal information
of deposit) had a terminal illness; unless you told us inwriting about the pre- includes all of the details you have given us to process your insurance
existing medical condition and we have agreed in writing to cover it. policy (we will not ask for more information than is necessary). We
B. Travel Interruption £3,000 £75 Unless the condition(s) has (have) been declared to and accepted by may share your data with Third Parties for the provision and ongoing
- Extra accommodation sub-limit £500 but no more than £100 us in writing. You should contact the Medical Screening Team by performance of your insurance policy. Your data may be transferred
calling 02392 419063 if: outside the UK. All the personal information you supply to us will be
- Trip Curtailment Up to the above section limit i) You need to declare a medical condition. handled strictly in accordance with the applicable Data Protection
regulations and legislation.
- Early/Delayed Return Up to the above section limit ii) You are unsure whether a medical condition needs to be declared Bakers Dolphin Coach Travel is an appointed Representative of
- Trip Continuation Up to the above section limit or not. The confidential helpline will be able to confirm if cover can Wrightsure Services (Hampshire) Limited who are authorised and
be provided for your medical condition(s). If you need to make a
- Extended Stay Up to the above section limit claim arising from a medical condition that has not been declared regulated by the FCA (their registration number is 311394) and which
C. Travel Delay £300 Nil and accepted by us, it is unlikely that your claim will be paid. Each is permitted to advise on and arrange general insurance contracts.
person insured by us would still be covered for any unrelated medical
You can check these details online using the Financial Services
(Under section benefit 1. a minimum delay condition(s) and other sections of cover subject to the terms and Register (accessible from www.fca.org.uk) or by contacting the
period of 12 complete hrs and the following conditions of this policy. Financial Conduct Authority Consumer Helpline on 0800 111 6768.
daily limits apply) You will not be covered if: Should you have personal circumstances, for which you may need
– With receipts daily limit £50 • Following any claim investigation, your doctor confirms they would additional support or accommodations, please let us know and we
will do our best to support you. These could include issues with sight,
– No receipts daily limit £25 not have agreed with or recommended you travel as planned either hearing impairments, capability restrictions, welfare/health issues or
when you took out this insurance, booked your journey or at the time anything else you feel is important for us to know about.
D. Baggage £1,500 £75 you travelled (whichever is later). If our chosen insurance provider, Wrightsure Services (Hampshire)
• You know you will need medical treatment or a consultation at a
High value Items sub-limit £200 medical facility during your journey. Limited are unable to offer you the travel insurance cover you require,
E. Baggage Delay £100 Nil • You are travelling specifically for the purpose of having surgery, or your premium is higher than you expected because you have
serious medical conditions, you may be able to get help by accessing
procedures or hospital treatment, whether medically necessary
(After a minimum delay of 12 complete hrs) or not. the Money and Pensions Service travel directory or by calling
• You had been diagnosed with a terminal illness prior to the date you 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).
F. Emergency Medical/Dental Cover Abroad £1,000,000 £75 took out this insurance or booked your trip (whichever is later). Please note: The insurance information (including premiums) as
– Dental Care sub-limit £350 If we are unable to cover a medical condition, this will mean that any detailed above, is correct at time of publication (April 2025) and
other person insured by us will not be able to make a claim arising may be subject to change. Details of any changes to our current
G. Emergency Transport No Limit (reasonable costs) £75 from the medical condition(s). This may even apply if the person with insurance arrangements, as detailed above, will be provided at the
– Search & Rescue sub-limit £1,000 the medical condition(s) purchases cover from another provider. time of booking.
Exclusions relating to the health of someone not insured on this Conduct Authority Consumer Helpline on 0800 111 6768.
H. Personal Liability £1,000,000 £75 policy, but whose health may affect your decision whether to take or Travel insurance from just £35.00 per person*
continue with your journey:
I. Travel Accident £10,000 in the event of Nil (see note at the end of this section) arising from the health of a Duration UK Europe
permanent disablity or death travelling companion, someone you were going to stay with, a close Up to 3 days £35.00 £71.00
relative or a business associate if at the time your policy was issued:
J. Travel Services During Your Trip Included Nil • You were aware they had undiagnosed medical condition(s) for Up to 5 days £36.00 £88.00
which they were awaiting tests, investigations or the results of these;
K. Loss of Travel Documents Nil • You were aware that their medical condition(s) were unstable, were 6 to 10 days £44.00 £88.00
likely to get worse in the next 12 months or they had been diagnosed
– Emergency replacement costs £200 as having a terminal condition.
– Remaining value of lost passport Actual value Note: Only claims relating to a medical condition where any of the 11 to 17 days £72.00 £138.00
above apply will be affected. This includes indirectly related claims.
L. Personal Money £200 £75 For example, if someone breaks a bone and a doctor confirms it is
related to an existing diagnosis of osteoporosis (brittle bone disease), * These Insurance prices are valid up until the 31st December
M. Legal Expenses £25,000 Nil this would not be covered if we have not agreed in writing to cover 2025, and new insurance rates will apply for holidays starting
the osteoporosis. from 1st January 2026.
SIGNIFICANT EXCLUSIONS RESIDENCY Eligibility: Please note that this travel insurance is only
The above Policy is only a summary of the main cover limits. You should read If you or anyone else named on this policy has not been a resident available to UK residents.
the rest of the policy for the full terms and conditions. Cover limits, sub-limits and in the UK for more than 12 months, or if studying or working in the
UK for more than 6 months, before the policy was issued, this policy
excesses apply per insured person.
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